Duties and Responsibilities

This position will be part of a collaborative team with other physicians, nurse practitioners and ancillary staff to provide primary healthcare services, including comprehensive medical care to patients living with HIV.  This is a full-time position.

• Provide high quality comprehensive primary care to adolescents and adults, primarily, and pediatrics patients, occasionally (if applicable).  Clinical care will include general primary care, including primary care for the LGBTQI+ community, as well as medical management of Hepatitis C, HIV, and HIV prevention.
• Perform and document HPI, physical exam, diagnostic testing, consultations, outside referrals and other necessary evaluation for diagnosis and treatment based upon Evidence Based Medicine.
• Serve as a collaborating physician for mid-level practitioners according to the Alabama Board of Medical Examiners standards.
• Document all findings and pertinent data in EMR.
• Provide telemedicine services as needed to improve access to care and continuity of care.
• Serve on rotation for after-hours answering service (i.e. “on call” for remote phone calls; no in-house call).
• Close out all charts in a time frame determined by the CFO, COO, and CMO (or Designee)
• Ensure that treatment orders are carried out.
• Screen and refer clients to other community service providers as appropriate.
• Lead patient care team meetings.
• Provide minor office based surgical procedures including minor I&D, suturing, simple biopsies and removal of minor lesions, and EKG review.
• Work collaboratively to review and treat complex patients and/or refer patients if not within your scope to appropriate specialist.
• Assist in precepting students and residents as needed.
• Ensure clinic’s objectives regarding quality, patient engagement, documentation, and billing are met.
• Promote clinic’s services to patients and the local community.
• Assist in developing health care protocols, procedures and forms as appropriate in order to standardize and improve care.
• Maintain continuing education as required by the Alabama Board of Medical Examiners and Medical Licensure and respective Family/Internal Medicine American Board to ensure continued licensure and employment.
• Participate in Quality Improvement Committee and QI projects as assigned.
• Assume all other responsibilities that are assigned by Chief Medical Officer (or Designee) or Chief Operating Officer.

Knowledge, Skills, and Abilities

• Knowledge base for the management of health issues generally considered part of Family Medicine/Internal Medicine, and primary care.
• Knowledge base for managing HIV and Hepatitis C
• Ability to effectively communicate with patients about their health and develop therapeutic relationship about their health to encourage engagement in their care.
• Ability to work with patients, significant others and staff from diverse populations.
• Knowledge of HIPAA laws and commitment to protecting the privacy and confidentiality of our patients.
• Ability to effectively and cooperatively communicate with staff and colleagues.
• Ability to organize, present, and offer education and training programs.
• Ability to establish and maintain effective team relationships with other healthcare personnel and the public.

Minimum Qualifications

• Current board certification by the American Board of Family Medicine (ABFM), the American Osteopathic Board of Family Medicine (AOBFM), American Board of Internal Medicine (ABIM) or American Osteopathic Board of Internal Medicine (AOBIM)                                              
• D. or D.O. with a specialty in Internal or Family medicine

This position compiles and maintains accounting documentation and other tasks as assigned. It is an evolving finance position that primarily assists Grant Accountants, Accounts Payable, and Procurement.

Duties and Responsibilities

• Assist in assembling monthly invoices that are submitted for State and Federal grants, to include preparing service reports.
• Assist in preparing/sending financial reports to directors, and updating budgets in G/L.
• Assist with month end close by pulling supporting documentation, generating reports and entering journal entries.
• Enter Medical Assistance Program financial assistance payments into accounting software.
• Gather lab invoice support from EMR, enter as needed on vendor website, and communicate as needed.
• Research outstanding checks, send notices to vendors, and file escheatment reports with the State of Alabama.
• Distribute payments to vendors.
• Assist with general credit card reconciliation, and preparation for approval and payment.
• Assist with 1099 documentation and annual preparation.
• Custodian of petty cash.
• Assist with contracts administration via updating information through scanning, filing, advisement of contract expiration, revision of contracts as directed, and obtaining signatures. Help build the database.
• Assist with purchasing process as needed, to include online research for materials, supplies and equipment to provide data for decision making. Place orders as directed, communicate with vendors and file documentation as appropriate.
• Generate reports as needed in Procurement software, General Ledger, and Electronic Medical Record software.
• Assist with maintaining hardcopy and scanned files.
• Compare invoices to contracts and agreements for accuracy.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Ability to use computer software including Excel spreadsheets, databases and word processing application.
• Ability to multitask and prioritize.
• Ability to maintain confidentiality of privileged information obtained in the course of work.
• Attention to detail.
• Ability to organize and communicate effectively.

Software Access

• Microsoft Office

• Blackbaud

• e-Clinical Works

• Compliatric

• Cabinet

• Adobe PDF

Minimum Qualifications

A high school diploma or equivalent and three years general office experience. Bookkeeping experience a plus.

This position compiles and maintains accounts payable records.

Duties and Responsibilities

• Reviews all invoices and credit card statements for accuracy.
• Codes all incoming invoices, scans and enters in accounting software.
• Electronically route and track invoices in Docuware, obtaining approval prior to payment.
• Prepares, updates and maintains accounts payable reports and analyses, spreadsheets, and accounts payable files.
• Reconciles purchase order, contracts, and other supporting documentation with invoices.
• Prepares batch check runs and ACH transactions and coordinates with board members, CEO, CFO, and COO to obtain signatures.
• Investigates and resolves problems associated with processing invoices, and any vendor issues.
• Researches vendor statements and perform account reconciliations as needed.
• Responds to all vendor inquiries as the first point of contact.
• Maintains clean and accurate master vendor file within the accounting software.
• Procures IRS-required documentation from vendors to include W-9 forms.
• Generates vendor 1099 forms and corrections as well as processes IRS B and P notices as required.
• Assists the Controller in developing, implementing, and maintaining systems regarding accounts payable functions to ensure adherence to and updating agency policies and procedures.
• Assists with grant billing as required by providing supporting documentation or making adjustments.
• Oversee the research and reconciling of all incoming laboratory service invoices for accuracy and determine the grant eligibility for each patient.
• Renews annual Tax Exempt Certificate and Charitable Organization Registration with the state.
• Distribute payments to vendors as backup to Accounting Clerk.
• Reconciles petty cash.
• Assists with annual audit as well as monthly and year end closings.
• Performs other duties as required to support CFO, Controller and department.

Knowledge, Skills, and Abilities

• Knowledge of accounting principles, practices and procedures.
• Knowledge of the methods of data collection.
• Knowledge of IRS payment reporting requirements and regulations
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to an accounting program.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively and maintain working relationships with others.

Software Access

• Microsoft Office
• Blackbaud Accounting Level I
• Cabinet
• Docuware
• eclinicalWorks

Minimum Qualifications

Associates Degree in Accounting or 3-4 years’ experience in accounting field. Certification as an Accounts Payable Manager and Certified Payment Reporting Specialist preferred, must obtain within 6 months of hire if not currently held.

This position is in the Department of Mental Health and Substance Abuse Services and involves substantial case management responsibilities, assessment skills, and treatment experience in mental health and substance abuse.

Duties and Responsibilities

• Conduct intakes (ASSERTS, ACES, GPRAs, Intake Paperwork) for the Den Intensive Outpatient Substance Use Treatment Program (IOP) as assigned.
• Conduct ASAM placement assessments and create treatment plans with Den IOP clients, under the supervision of Director of Behavioral Health.
• Assist clients by referring to appropriate community resources to meet any needs exceeding the scope of Thrive Alabama, and refer clients to internal resources available at Thrive Alabama (e.g. HIV testing, primary medical care)
• Provide psychosocial support, psychoeducation, and case management to clients as identified in client’s individualized treatment plan and as
• Assist with implementation of drug screening of Den IOP clients and any related counseling.
• Facilitate client adherence by engaging in adherence activities per agency and program guidelines.
• Assist clients with questions regarding prescription drug coverage, including the completion of applications to pharmaceutical patient assistance programs.
• Assist Director Behavioral Health the Program Support Specialist with data collection required by SAMHSA and Thrive Alabama.
• Facilitate Departmental Quality Improvement Activities, e.g. Client Satisfaction Surveys, Adherence Initiatives and Appointment Adherence Rates.
• Complete daily documentation per program and AL Department of Mental Health guidelines.
• Submit monthly documentation and reports as assigned by the Director of Behavioral Health.
• Assist in facilitation of Den Intensive Outpatient Substance Use Treatment Program groups and complete related documentation as needed.
• Transport Den and behavioral health clients as needed.
• Attend Drug and Mental Health Court functioning as a liaison with clients and potential clients as needed.
• Attend weekly staffing of Den clients, and complete appropriate assigned documentation.
• All other duties, as assigned.

Knowledge, Skills, and Abilities

• Knowledge of the concepts and principles of case management.
• Strong desire to work with minority populations, including men who have sex with men (MSM) and persons who identify as LGBTQ.
• Ability to communicate effectively and maintain working relationships with people from diverse ethno-cultural backgrounds.
• Ability to establish and maintain effective relationships with Thrive staff, community organizations and the public.
• Ability to prioritize needs and plan work assignments accordingly.
• Fluency is basic computer systems, including Microsoft Office.
• Knowledge of HIPAA confidentiality requirements.

Minimum Qualifications

• Minimal requirement is Licensed Bachelor’s Social Worker (LBSW); Master’s degree in social work strongly preferred.
• At least one (1) year of case management experience.
• At least (1) year of treatment experience in substance abuse and mental health, including experience with level of care placement assessment (ASAM).
• Valid Driver’s License, car insurance and clean driving record required.
• ADC or AADC certification in Alabama preferred.
• Bilingual in both English and Spanish languages preferred.

The CRFS will assist the Director of Development in establishing new and strengthening current relationships within the corporate and foundation sector and execute strategies for solicitations. The CRFS will also assist as Campaign Coordinator for Capital and Comprehensive Campaigns for Thrive.

Duties and Responsibilities

• Work with the DDM to identify and cultivate new corporate and foundation donors to fund the mission and services of Thrive and to secure corporate sponsorships for Thrive fundraising events.
• Research, write, and secure foundation grants and ensure compliance and reporting requirements are met for all grants. Research potential corporate donors and secure in-person solicitations for DDM and/or CEO.

• Execute the day-to-day management of the capital campaign and assist with developing the campaign plan and budget, identifying campaign leadership and prospects, developing solicitation strategies, and preparing financial reports.
• Establish and maintain accurate campaign records: organizations, committee members, prospect evaluations, assignments, funds raised, goal percentage, completed calls, and campaign progress.
• Seek opportunities to generate new proposals and concept papers based on corporate and foundation guidelines and interests and maintain strong communication ties with corporate and foundation donors and prospects.
• Establish and maintain a calendar of potential funding opportunities from foundations.
• Work with the DDM to ensure the timely and accurate acknowledgment of all donor gifts. Ensure that donor records are updated and maintained.
• Work with Development team on production of Annual Report.
• Provide support for campaign leadership and volunteers.
• Arrange and schedule campaign meetings for volunteers and prospect meetings for potential donors.
• Acknowledge pledges and gifts and record incoming pledges and gifts on campaign transmittal.
• Prepare proposals, strategy memos, volunteer talking points, meeting agenda and action items.
• Assist DDM to help oversee production of and proof campaign materials, ensuring their accuracy.
• Assist Development team with production and logistics of Thrive events (securing venues, catering, and labor).
• Visit and communicate with foundations, government agencies, or corporations as needed.
• Visit and communicate with local medical professionals and physician offices regarding the services of Thrive Alabama.
• Attend all Development Committee and Special Events Committee Meetings.
• Attend various community events with Development team to represent Thrive.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Excellent research skills as well as excellent personal, verbal, and written communication skills.
• Self-motivated and ability to work under deadlines.
• Excellent record keeping skills.
• Ability to prioritize and work well independently as well as part of a team.
• Ability to interact effectively with diverse populations.
• Ability to establish and maintain effective team relationships with healthcare personnel and the public.
• Ability to travel throughout the north Alabama service area.
• Knowledge of basic Microsoft Office and computer skills.
• Ability to lift 50 lbs on a regular basis.

Software Access

• Microsoft Office
• iTunes
• Adobe Suite

Minimum Qualifications

• Bachelor’s Degree or equivalent work-related experience in corporate giving, donor relations, and/or grant writing.
• Must have an active interest in promoting the mission of Thrive Alabama.
• Must be willing to work flexible hours to accommodate scheduled appointments and community events.

The primary purpose of this position is to plan, organize, develop, and direct the overall function of the department in accordance with current federal, state, and local standards, guidelines, and regulations to ensure that the highest degree of quality care is maintained at all times.

Duties and Responsibilities

• Supervise all department staff to include satellite clinics, including work allocation, training, problem resolution, and annual performance evaluations.
• Manage day-to-day functions of lab activities and staff. Maintain quality control program to ensure reliable testing, proper function of lab equipment and compliance with federal regulations.
• Oversee and coordinate all day-to-day patient care activities and operations and identify opportunities for improvement in conjunction with advice from Chief Medical Officer.
• Collaborate with staff physicians and nurse practitioners on matters that impact patient care.
• Develop, maintain, and execute clinical, HIPAA, OSHA, and clinically administrative policies and procedures for health center, in conjunction with leadership.
• Serve as practice administrator of electronic medical record system for the entire organization.
• Manage and coordinate clinical services, adhering to federal and state guidelines and requirements.
• Manage optimization of Electronic Medical Record system and reporting, adopting practices for efficiency and quality
• Oversee Clinical Quality Improvement program. Collaborate with Quality Improvement team to develop annual quality plan and goals providing leadership in the development of QI protocols. Perform outcomes-based data-driven quality activities, including RSR/UDS reporting.
• Provide supervision for clinical staff during extended clinic hours on a rotating schedule.
• Manage the in-house 340b medication ordering and inventory and ensure the resources are allocated appropriately.
• Coordinate clinical services appropriately to adhere to 340B requirements and serve on the 340b Quality team.
• Oversee employee health services for the health center.
• Track, plan, and manage clinical budget in conjunction with CFO.
• Encourage teamwork with staff across disciplines to ensure an efficient patient flow.
• Maximize the roles of and responsibilities of the nursing staff.
• Facilitate learning opportunities for area medical training programs to educate students in HIV/AIDS/STI disease management/prevention to raise awareness of Thrive Alabama as a community health resource.
• Ensure that staff are aware of educational and training opportunities and encourage participation.
• In conjunction with Chief Medical Officer, keep up to date with trends in HIV, STI and Primary care management and disseminate new information to staff, maintaining compliance with funders (e.g., HRSA Ryan White program, etc.).
• Oversee the planning and implementation of Telemedicine services.
• Assist in grant writing when requested by the Chief Operating Officer for funding sources related to the department and when funding sources are discovered, present those opportunities to Chief Operating Officer for approval to submit applications.
• Serve as Patient Safety Officer for electronic medical record system and update employees on patient safety notifications.
• Address client grievances according to grievance policy.
• Collaborate with local/state health departments and other agencies to provide timely clinical patient care.
• Community outreach with local physicians, hospitals, and clinics about our services.
• Provides direct care as needed.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of clinical administration, principles, practices, and techniques.
• Knowledge of HIPAA laws.
• Knowledge of HIV/STD transmission, prevention, and disease process
• Knowledge of compliance criteria for federal, state, and local grants, e.g., Ryan White, 340b
• Ability to supervise and educate people.
• Ability to formulate, understand and apply applicable rules, regulations, policies, and procedures.
• Ability to analyze reports and assess budgetary needs.
• Ability to effectively communicate and maintain effective working relationships with staff and patients
• Ability to plan, organize and direct clinical operations.

• Ability to collaborate with patients and staff from diverse populations.
• Effective written and verbal skills

Software Access

• Microsoft Office
• eClinical Works
• CAREWare

Minimum Qualifications

• A BSN licensed by the Alabama Board of Nursing with 5 years’ experience
• 3 years supervisory experience
• Experience with EHR and Microsoft Office Applications
• BLS Certification

The Employee Safety Coordinator is responsible for facilitating compliance with occupational health and safety guidelines. The main goal of this position is to ensure a safe working environment and prevent any injuries and accidents.

Duties and Responsibilities

• Assists CCO and Director of HR in maintaining/updating safety policies, procedures and programs annually.
• Educate staff on safety measures, policies and procedures and facilitate quarterly safety drills at each location, i.e.; fire, weather, active shooter.
• Conduct safety orientation sessions for all new staff including general safety, PMCS, CPR and BLS.
• Create a schedule and conduct routine inspections on safety items, i.e.; smoke detectors, emergency lighting, fire extinguishers.
• Conduct investigations on work related injuries, prepare reports, identify and correct cause if possible. Maintain documentation in Compliatric.
• Develop and track safety/competencies trainings for all staff, maintain training records and certifications, i.e; BLS/CPR.
• Coordinate with department Director(s) to ensure that required safety competencies are covered and complete; ensure staff meet all requirements within 90 day probationary period.
• Work with Clinical Nurse II to ensure MSDS/SDS books are kept up to date at all sites.
• Collaborate with Directors to provide assistance with corrective action/additional training in regards to safety.
• Conduct safety observations and environment of care inspections and provide recommendations for improving safety in the workplace.
• All other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Knowledge of general safety standards dictated by regulatory agencies such as OHSA, NFPA, and DEP as a matter of good safety practices.
• Knowledge of Excel, Microsoft Office and other database use.
• Ability to organize, present, and offer education and training programs.
• Ability to prioritize needs and plan work assignments accordingly.
• Ability to effectively respond to critical and routine situations related to safety issues in a calm, professional manner.
• Ability to establish and maintain effective team relationships with other healthcare personnel and the public.

Software Access

Microsoft Office

Cabinet

Compliatric

Relias

Minimum Qualifications

Bachelor’s degree in safety management or similar field with minimum 3 year experience as a safety coordinator. CHSP (Certified Healthcare Safety Professional), Safety Coordinator or Safety certification through the United Safety Council preferred. Certification as a BLS Instructor by AHA or American Red Cross preferred.

Duties and Responsibilities

• Assist in maintaining the general ledger; preparing reconciliations, analyses, and journals.
• Assists in completing financial month end process as directed.
• Fixed Asset reconciliation and monthly roll forward. CIP detail. Monitor assets to be placed into service.
• Payroll reconciliation between G/L expenses, P/R register, and 941 returns; and withholding accounts.
• Monitor payment status of grant invoices and work with the Grant Accountants to follow up.
• Assists in developing department budget reports for directors and uploading approved budgets into G/L.
• Collect and analyze data to prepare reports and analysis using financial and EMR software as requested.
• Monitor program income to ensure appropriate spending.
• Reconcile all bank accounts.
• Ensure that all reporting is in compliance with GAAP guidelines.
• Assist Controller with review of monthly and quarterly payroll tax payments.
• Provide information to Controller, CFO and auditor for annual audit.
• Other related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of accounting principles, practices and procedures.
• Knowledge of the methods of data collection.
• Proficient in Excel
• Ability to research and resolve account reconciling items.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to an accounting program.
• Ability to prepare financial statements, reports, and other accounting records.
• Ability to analyze and interpret accounting data.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively and maintain working relationships with others.

Software Access

• Microsoft Office
• Blackbaud; Financial Edge- Accounting Level III
• Cabinet
• Acrobat Pro

Minimum Qualifications

Candidate must have a bachelor's degree from an accredited college or university with a major in accounting and 1-2 years accounting experience. Experience with Blackbaud or similar non-profit accounting software, as well as experience with grants or within a medical environment, is preferred but not required.  Current CPA license preferred but not required.

The HR generalist performs human resources-related duties at the professional level and may carry out responsibilities in some or all of the following functional areas: employee relations, training, employment, labor relations, affirmative action and employment equity programs.

Duties and Responsibilities

• Maintains all employee and applicant documentation as directed.
• Manages and tracks all employee disciplinary action.
• Coaches, counsels and guides managers before executing employee disciplinary actions.
• Maintains and processes all Unemployment Notices of Entitlement and potential charges in a timely, efficient manner. Attends unemployment hearings when necessary.
• Assists with recruitment tasks as needed (reviews applications, interviews).
• Acts as an employee relations specialist.
• Monitors tardy and absenteeism reports and ensures proper documentation is issued on employees who have excessive tardiness or absenteeism problems.
• Maintains, updates and distributes the employee phone list.
• Ensures compliance with USCIS Form I-9 Employment Eligibility Verification; periodically audits Forms I-9.
• Distributes and monitors employee performance evaluations and ensures they are done in a timely manner (i.e., three months, six months, one year and yearly thereafter).
• Reports, maintains and monitors all workers' compensation case files; follows-up on open cases.
• Monitors employee eligibility for benefits plans. Reviews benefits with employees and processes enrollment, cancellation or changes. Verifies benefit billing accuracy and processes for payment.
• Administers COBRA for group health plans.
• Acts as payroll and time clock backup for Director.
• Maintains and coordinates employee recognition programs.

Knowledge, Skills, and Abilities

• Knowledge of HR principles and practices
• Knowledge of employment law
• Ability to use Microsoft Office programs and other relevant software.
• Ability to communicate orally and in writing
• Ability to maintain effective relationships with all levels of staff.
• Ability to plan, organize and coordinate work assignments
• Ability to be discrete and ethical
• Ability to manage employee conflicts and solve problems
•  

Software Access

Microsoft Office

Cabinet

Minimum Qualifications

Associates Degree and two years HR experience; or six years of HR experience can substitute for the required education and training experience.

This position is responsible for working with the Director of Health Education to plan and implement project tasks including the coordination of Project nGage Hybrid Randomized Control Trial (“nGage”).

Duties and Responsibilities

• Under the direction of the Director of Health Education, coordinate nGage research study activities.
• Deliver the nGage intervention with fidelity following all implementation requirements and standards.
• Recruit and enroll nGage intervention participants (subjects) and Support Confidants.
• Participate in all nGage study-related professional development trainings and study team meetings.
• Conduct HIV and viral hepatitis C rapid testing.
• Assist in the development of outreach and marketing materials to promote recruitment for and participation in nGage.
• Recruit, screen, and engage individuals for Health Education programs and services, including HIV and viral hepatitis C rapid testing, PrEP, and other prevention services.
• Provide health educational expertise in the forms of presentations, informational table events and overall outreach in the community.
• Coordinates with other Thrive Alabama departments and community resources to facilitate linkage to confirmatory testing and HIV medical care for HIV-positive clients.
• Provide tailored and culturally sensitive and linguistically appropriate educational materials for youth, minorities, people who use drugs, and the LGTBQ+ community.
• Facilitate the establishment of memoranda of agreement (MOA) and memoranda of understanding (MOU) among the Health Education department and community partners.
• Submit all required data entry into REDCap, CAREWare, HADIS, eClinicalWorks and other data collection tools as needed.
• Ensure compliance with all grant and contract objectives.
• Participate in agency Program Quality Improvement/Quality Assurance activities and initiatives.
• Attend local, regional, and state HIV planning meetings, trainings and conferences.
• Complete and submit monthly/quarterly reports to the Director of Health Education. 
• Attend regular Health Education and staff development meetings.
• Maintain ongoing professional development and current knowledge on trends in program and HIV/AIDS, viral hepatitis C, STIs, PrEP, and other related topics.
• All other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of HIV transmission, prevention and disease process.
• Knowledge of HIPAA confidentiality requirements
• Ability to interact effectively with clients from diverse populations.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to establish and maintain effective team relationships with other community organizations and the public.

Software Access

Microsoft Office

CAREWare

HADIS

eClinicalWorks

REDCap

Minimum Qualifications

A master’s degree in counseling or social work and two (2) years experience in social work or HIV prevention, treatment or care.  Experience in HIV testing preferred.

Special Note Must maintain a current Alabama Driver’s License.  Some evening and weekend will be expected.

Duties and Responsibilities

• Perform triage of patients with documentation to include, but not limited to, HPI, medication reconciliation, medical history, family history, social history, vital signs and preventive medicine.
• Administers medications, immunizations and therapeutic injections as ordered by the provider while following 340b and ADAP guidelines.
• Assist Provider(s) with examinations, refilling medications, reviewing lab results, in house procedures, facilitating referrals and prior authorizations with appropriate documentation.
• Review daily charts with providers to address patient preventive healthcare maintenance, immunization schedule, potential risk factors and CDSS alerts.
• Report any significant patient conditions or reactions to medications or procedures immediately to the provider or supervisor.
• Provide coverage for late clinic as scheduled by supervisor.
• Assist in the evaluation of patient encounters in regards to coding in the EMR for procedures to optimize billing.
• Notify patient of lab results, procedure results and referral appointments.
• Explain ordered procedures or treatments to patients.
• Assist SW staff with required refills for ADAP, PAP or Curant programs.
• Input patient data into EClinicalWorks and Careware.
• Sanitize and restock supplies used in exam rooms as needed.
• Set up AV equipment for Telemedicine and assist Provider(s) in seeing patients via Telemedicine.
• Participate in team meetings.
• Participate in Quality Improvement projects as directed by the Quality Manager.
• Maintain active CPR certification.
• Other responsibilities assigned by Director of Nursing.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of HIV transmission, prevention and disease process
• Ability to work independently with minimum supervision.
• Basic computer literacy skills including but not limited to EMR, MS, Excel and CAREWare.
• Ability to work with patients, significant others and staff from diverse populations.
• Ability to effectively communicate with staff and patients.

Software Access

• Microsoft Office
• eClinical Works
• CAREWare

Minimum Qualifications

A Certificate, Diploma or Associates degree in Medical Assistant. Certification as a Medical Assistant or as a Certified Clinical Medical Assistant (CCMA) by the National Health Career Association (NAH), 0-5 years of experience, bilingual preferred

Special Note:  Every two years, successfully complete 10 C.E.U.s in medically related courses.

Duties and Responsibilities

• Coordinate outgoing medical referrals as ordered by the provider.
• Develop a knowledge base for all insurance plan coverage as it pertains to referrals, diagnostic imaging, radiology and special procedures.
• Schedule diagnostic imaging, radiology or special procedures as ordered by the provider.
• Communicate with patient on referral information, to include but not limited to time, place and special instructions regarding the referral, diagnostic imaging or procedure.
• Follow up with any open referrals and ensure medical records, diagnostic imaging results and procedure results are received back to the clinic in a timely manner.
• Document incoming referral notes and procedure results in the patient chart, ensure they are assigned to the provider accordingly.
• Ensure that referrals are in accordance with FQHC guidelines.
• Complete any medical or medication Prior Authorizations that are required by the insurance company.
• Review the provider schedule the day before and ensure any pending referrals, DI and procedures are addressed.  Communicate any discrepancies or issues.
• Review the fax inbox daily, attach fax documents to the appropriate patients and direct fax documents to the appropriate staff.
• Participate in Team Meetings
• Participate in Quality Improvement projects as directed.
• Perform triage of patients with documentation to include, but not limited to, HPI, medication reconciliation, medical history, family history, social history, vital signs and preventive medicine, as needed.
• Administers medications, immunizations and therapeutic injections as ordered by the provider while following 340b and ADAP guidelines, as needed.
• Notify patient of lab results and diagnostic imaging results, as needed.
• Address any medication refill request, as needed.
• Input patient data into EClinicalWorks and Careware, as needed
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Ability to work independently with minimum supervision.
• Basic computer literacy skills including but not limited to EMR, MS, Excel and CAREWare.
• Ability to work with patients, significant others and staff from diverse populations.
• Ability to effectively communicate with staff and patients.

Software Access

• Microsoft Office
• eClinical Works
• CAREWare

Minimum Qualifications

Minimum of 2 years of experience as CMA, prior medical referral experience preferred

Certification as a Medical Assistant or as a Certified Clinical Medical Assistant (CCMA) by the National Health Career Association (NAH).

A Certificate, Diploma or Associates degree in Medical Assistant

Special Note:  Every two years, successfully complete 10 C.E.U.s in medically related courses.

The incumbent in this position will assist the Director of Nursing with the daily supervision of all clinical functions. This position will lead a team of nurses, medical assistants and lab staff. He or she reports directly to the Director of Nursing while working collaboratively with members of Senior Leadership, Providers and other staff to provide quality primary care to persons living across North Alabama.

Duties and Responsibilities

• Provide direct supervision to clinical support staff to ensure that all triage management, referrals to external providers, completion of physician orders, documentation of findings, and creation of a mutually developed plan of patient care, clinical coverage and in-office procedures (time sheets and PTO requests) are carried out in an appropriate and efficient manner.
• Oversee and coordinate all day-to-day patient care activities and operations and identify opportunities for improvement in conjunction with advice from Director of Nursing.

• Provide assistance in supervision to clinical support in satellite clinics, lab and wellness clinic.
• Manage and coordinate clinical services adhering to federal guidelines, state guidelines, clinical standards and funding requirements.
• Provide supervision for clinical staff during extended clinic hours on a rotating schedule.
• Collaborate with assigned clinical staff to maintain the in-house 340b medication orders and inventory to ensure the resources are allocated appropriately.
• Serve as a backup to employee health nurse to ensure that staff participates in the employee health program (i.e., infection control), including exposure control plans, annual screenings and vaccinations.
• Serve as Immprint officer for Vaccine for Children Program and any ADPH Adult vaccine programs.
• Order VFC vaccines from CDC as needed.
• Serve as backup for clinical support staff when needed
• Assist with hiring and the performance evaluation clinic support staff.
• Train and supervise assigned clinical staff to include orientation, work allocation, and problem resolution.
• Ensure nurses and medical assistants adhere to all policies and procedures.
• Ensure compliance with Occupational Safety and Health Administration standards.
• Provide medical education to clinical support staff, as needed.
• In collaboration with the Director of Nursing, assist in developing and implementing all clinical policies and procedures.
• Precept students at Bachelor level or below
• Conduct performance evaluations and develop annual goals and measurable objectives for your assigned clinic staff.
• Maintain active CPR certification.
• Complete all other tasks and duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of concepts and principles of infectious disease in adult patients living with HIV.
• Knowledge of concepts and principles of primary care
• Knowledge of concepts and principles of sexually transmitted diseases
• Knowledge of concepts and principles of pediatric care
• Knowledge of clinical policies and procedures.
• Knowledge of electronic medical records systems.
• Knowledge of Excel, Microsoft Office and other database use.
• Knowledge of HIPAA laws and commitment to protecting the privacy and confidentiality of our patients.
• Ability to prioritize needs and plan work assignments accordingly.
• Ability to communicate effectively and maintain working relationships with people from diverse ethno-cultural backgrounds.
• Ability to lift and carry a minimum of 30 pounds, sit for extended periods of time, and walk between office buildings.

Software Access

• Microsoft Office
• eClinical Works
• CAREWare

Minimum Qualifications

Licensure as a registered nurse in the State of Alabama and one of the following: (1) bachelor's degree in nursing (BSN) with three years of nursing management experience; or (2) an associate's degree in nursing (ADN) with five years of nursing management experience. 

This position is responsible for managing patient appointments, patient information and payment processing through accurate and timely data entry. This position will have dual supervision when working in satellite clinic: time and attendance will fall under the Clinic Manager and all duties below will fall under the Patient Access Manager.

Duties and Responsibilities

• Conduct insurance eligibility and intake process to include financial assistance interviews. After collecting all required documentation, explain insurance benefits, copay obligations, service fee requirements per sliding fee scale to patients: collect copays/fees post to patient EMR account.
• Schedule/cancel/reschedule all appointments according to patient request and/ or scheduling guidelines including those requested through Healow or EMR portal.
• Ensure that all required patient demographic information is entered and updated as required in both EMR and CAREWare. Enter all medical encounters into CAREWare. Obtain photo ID, insurance cards and take patient photo using the kiosk for medical record.
• Ensure that Release of Information (ROI), HIPPA and Patient Consent are obtained on all patients, updated as needed and scanned in the patient’s Electronic Medical Record (EMR). Scan all medical records and lab documents into EMR for clinic.
• Answer multiline telephones, route calls and mail/correspondence to appropriate depts. Document patient communication and assign telephone encounters from answering service messages from the day prior.
• Ensure services provided are In accordance with HRSA designation standards.
• Assist in collecting structured data for UDS reporting
• Arrange for special patient needs prior to the appointment date/time; interpreter, wheelchairs, transportation, etc.
• Ensure patients are greeted in a professional manner.
• Enroll all patients in patient portal, Healow app and instruct patient on Kiosk use.
• Ensure patient has received all services scheduled for before checking out.
• Ensure that Ryan White funds are the payer of last resort while fulfilling the needs of the clients.
• Review patient appointments for following clinic day, make reminder calls.
• Respond to questions/issues related to patient insurance and bills.
• Obtain patient satisfaction survey on all patients
• Explain patient policy and procedures to patient for no shows, payment plans, etc.
• Reconcile cash drawer to ensure accuracy and prepare the drop at end of each day.
• Travel is required to attend meetings, seminars and to cover satellite clinics as needed.
• Fax all medical records requests and follow-up to ensure receipt of requested records.
• Participate in quality improvement projects as directed by manager.
• Attend team meetings.
• All other duties assigned by supervisor

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of Ryan White or other grant requirements.
• Knowledge of basic bookkeeping
• Knowledge of the procedures and practices for receiving, disbursing and depositing cash.
• Ability to deal with the public in a tactful and courteous manner.
• Knowledge of the basics of HIV transmission, disease process and prevention.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Software Access

• Microsoft Office 

• eClinical Works

• CAREWare

• Healow Agent 

• Adobe Reader

• Join Me

Minimum Qualifications

• A high school diploma and one year of clerical experience in a medical environment.

• A GED may substitute for the required high school diploma.

Duties and Responsibilities

• Perform triage of pediatric patients with documentation to include, but not limited to, HPI, medication reconciliation, medical history, medication allergies, family history, social history, vital signs, preventive medicine and appropriate developmental screenings.
• Administers medications, immunizations, and therapeutic injections as ordered by the provider while following clinical policy.
• Assist Provider(s) with examinations, refilling medications, reviewing lab results, in house procedures, vision and hearing screenings, facilitating referrals and prior authorizations with appropriate documentation.
• Serve as VFC vaccine coordinator and manage newborn screening program.
• Triage parent and patient sick calls in accordance with clinical policies under the direction of the medical provider.
• Review daily charts with providers to address patient preventive healthcare maintenance, immunization schedule, recent hospitalizations, developmental screenings, potential risk factors and CDSS alerts.
• Report any significant patient conditions or reactions to medications or procedures immediately to the provider or supervisor.
• Provide patient and parent education on medications, immunizations, medical procedures and referrals.
• Performs pediatric phlebotomy and CLIA waived in house testing as needed.
• Assist in the evaluation of patient encounters in regards to coding in the EMR for procedures to optimize billing.
• Notify patient of lab results, procedure results and referral appointments.
• Explain ordered procedures or treatments to patients.
• Assist SW staff with required refills for patients’ assistance programs.
• Input patient data into EClinicalWorks and Careware.
• Sanitize and restock supplies used in exam rooms as needed.
• Float between other departments as needed.
• Set up AV equipment for Telemedicine and assist Provider(s) in seeing patients via Telemedicine.
• Participate in team meetings.
• Participate in Quality Improvement projects as directed by the Quality Manager.
• Maintain active CPR certification.
• Other responsibilities assigned by Director of Nursing.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of HIV transmission, prevention and disease process
• Ability to work independently with minimum supervision.
• Basic computer literacy skills including but not limited to EMR, MS, Excel and CAREWare.
• Ability to work with patients, significant others and staff from diverse populations.
• Ability to effectively communicate with staff and patients.

Software Access

• Immprint
• Microsoft Office 
• eClinical Works
• CAREWare

Minimum Qualifications

2 years pediatric experience preferred

Certification as a Medical Assistant or as a Certified Clinical Medical Assistant (CCMA) by the National Health Career Association (NAH).

A Certificate, Diploma or Associates degree in Medical Assistant

Bilingual preferred

Special Note

Every two years, successfully complete 10 C.E.U.s in medically related courses.

The incumbent in this position serves as a vital member of the healthcare team by utilizing phlebotomy skills to obtain samples from patients for analysis. 

Duties and Responsibilities

• Obtain blood specimens by established venipuncture and capillary techniques (adult and pediatric), as well as urine or other samples as ordered by the clinician.
• Process, package, and route specimens to the appropriate laboratory while maintaining specimen integrity by approved laboratory methods.
• Run routine CLIA-waived in-office tests (e.g., urine pregnancy, strep A, influenza, urine dipstick). Ensure Quality Control is performed and documented.  Troubleshoot if QC is out of acceptable range.
• Ensure safe handling of blood products and proper disposal of hazardous waste.
• Assist in compliance with OSHA standards and AAC policies and procedures for infection control by maintaining a clean and sterile environment, including daily cleaning of the lab and emptying of biohazard bags.
• Maintain log book(s) for specimens sent each day.
• Receive and enter lab results into the patient's electronic medical record (EMR) and CAREWare.
• Maintain Temperature logs twice a day on the laboratory refrigerator, freezer and room temp. Troubleshoot if temperatures are out of range.
• Inventory control of laboratory supplies.
• Review pending labs and investigate if any are missing.
• Report equipment or lab deviations to lab supervisor, take action to remediate.
• Collaborate with providers and Director of Nursing to discuss updates on clinical lab tests and specimen collection.
• Conducts investigation into receiving lab or collection discrepancies. Presents resolutions to supervisor.
• Assist at ancillary sites as needed.
• Participate in Quality Improvement Project.
• Provide coverage at other Thrive Alabama facilities as needed.
• Maintain Phlebotomy certification
• All other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of basic concepts of HIV transmission, prevention and disease process.
• Knowledge of specific laboratory solutions, materials, and media necessary to perform duties.
• Knowledge of HIPAA confidentiality requirements and commitment to safeguarding client information.
• Basic computer literacy for data entry, including Microsoft Excel and EMRs.
• Ability to prioritize needs and plan work assignments accordingly.
• Ability to work with patients, significant others and family members from diverse populations.
• Ability to communicate effectively and maintain working relationships with others.
• Ability to lift and carry a minimum of 30 pounds, sit for extended periods of time, and walk between office buildings.

Software Access

• Microsoft Office
• eClinical Works
• CAREWare

Minimum Qualifications

High school diploma and at least one (1) year of laboratory experience.

Certification in Phlebotomy from an accredited college or technical school may substitute for the required experience.    

Duties and Responsibilities

• Assists, make appointments, and follow up on appointment completion for clients by referring them for additional supportive services, including housing, dental, mental health, eye glasses, and substance abuse services.
• Conduct intakes/reassessments annually (psychosocial assessments) and conduct six (6) month follow-up.
• Develop individual treatment plans with clients to determine and accomplish goals based on the outcome of the psychosocial assessments.
• Work with all youth (24 and below) as the Youth Social Worker.
• Ensure that Ryan White funds are the payer of last resort while fulfilling the needs of the clients.
• Complete post-test education sessions (PTE).
• Assist clients with completing and processing Social Security Disability, Unemployment, and Food Stamp Applications.
• Complete an Annual Household Budget Assessment with the client.
• Teach life enhancement skills through educational training.
• Align clients with community resources to meet any needs exceeding the scope of the organization.
• Assist clients with enrollment in qualified health insurance plans through Alabama's Marketplace.
• Provide psychosocial support to clients.
• Assist clients with questions regarding prescription drug coverage, including applications to pharmaceutical patient assistance programs.
• Correspond, collaborate, and process the required applications and documents with the pharmacies and pharmaceutical companies to obtain the client’s medications.
• Complete applications, recertifications, and revisions for the Alabama AIDS Drug Assistance Program (ADAP).
• Complete Medicaid verifications and chart reviews, as needed.
• Complete daily documentation in both the electronic health record (eClinicWorks) and the supplemental database (CAREWare).
• Submit monthly documentation and reports, including billing sheets, to the Director of Case Management Services and Chief Financial Officer.
• Participate in daily Team Meeting with the Medical Provider to discuss client treatment for the scheduled clients of the day.
• Provide client transportation as needed to medical and mental health appointments.
• All other duties, as assigned.

Knowledge, Skills, and Abilities

• Knowledge of the concepts and principles of case management.
• Strong desire to work with minority populations, including men who have sex with men (MSM).
• Ability to communicate effectively and maintain working relationships with people from diverse ethno-cultural backgrounds.
• Ability to establish and maintain effective team relationships with other community organizations and the public.
• Ability to prioritize needs and plan work assignments accordingly.
• Fluency is basic computer systems, including Microsoft Office.
• Knowledge of HIPAA confidentiality requirements.

Software Access

Microsoft Office

eClinical Works

CAREWare

Adobe Reader

Minimum Qualifications

Master's degree in social work with licensure by the State of Alabama (LMSW) and at least three (3) years of case management experience.  Bilingual in both English and Spanish language preferred but not required. 

This position requires a DOT certification to operate agency vehicles for client transportation. Daily facility maintenance when not transporting clients. Some evening work required.

Duties and Responsibilities

• Provide transportation for clients in the 12 counties of North Alabama as scheduled by the Patient Access Coordinator, Davis Clinic and Program Support Specialist, The DEN for medical and substance abuse appointments.
• Keep all Agency vehicles in excellent running condition by scheduling all maintenance as needed.
• Keep all Agency vehicles clean and free of clutter and trash.
• Monitor clients at pick up and inform the Patient Access Coordinator, Program Support Specialist or Direct Supervisor of any situation where a client is not transportable.
• Compiles and submits transportation reports for mileage, fuel, etc.
• Work schedule will be based on Davis Clinic and The Den requirements. The times will change based on patient schedules.
• Provide backup for MTU driver.
• Maintain exterior of property to include trimming shrubs, picking up debris, etc.
• Maintain interior of facility to include minor plumbing, painting, changing light bulbs, changing air filters etc.
• Assist Director of Case Management Services with minor building maintenance and special projects.
• Other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of general maintenance techniques
• Knowledge of general housekeeping functions
• Ability to work with clients and their families from diverse populations.
• Ability to effectively communicate with staff and clients.
• Ability to climb stairs and lift at least 50 lbs.
• Ability to stand for extended periods of time
• Ability to plan, organize and coordinate work activities.
• Ability to establish and maintain effective working relationships with others.

Software Access

• Microsoft Office
• eClinical Works

Minimum Qualifications

High School or equivalent and possession of a valid Alabama Drives License with clean driving record for at least 5 years. Must be able to pass a DOT physical and maintain a DOT certification. Class B CDL

Must be able to pass DMV background check.

As the Victim Advocate for the Victims of Crime Assistance Act (VOCA) in the Department of Behavioral Health, you will have the opportunity to increase behavioral healthcare for individuals, age 18 and older, from underserved populations who report violent crime victimization in childhood or adulthood.  The Victim Advocate assists survivors of violent crime with access to grant-funded case management, individual therapy, group therapy and victim advocacy.  Eligible for grant-funded VOCA services are persons from at least ONE of the following underserved populations: ethnic/racial minorities; persons over age 60; persons who are LGBTQ; persons with a disability; and persons living in a very rural area.

Duties and Responsibilities

• Increase Thrive Alabama’s capacity to serve adult victims of crimes of sexual assault, intimate partner violence, and physical abuse (AVOCAs) from marginalized, underserved, and socially excluded populations, including persons who are ethnic minorities; LGBTQ populations; over age 60; living with a disability; and/or living in a very rural populations; the Victim Advocate identifies, assesses, and refers AVOCAs to needed services and resources.
• Compile and submit monthly data for program outcome measures and into the Office of Victims of Crimes database.
• Draft quarterly VOCA Narrative reports, required by the funder, and submit to Director of Behavioral Health by deadlines provided.
• Provide timely crisis intervention services to VOCA clients as assigned by Director of Behavioral Health.
• Provide support and referrals to needed services, including referrals for mental health counseling, for underserved VOCA clients, especially services to minorities, people living in rural areas in North Alabama and persons who are lesbian, gay, bisexual or transgender (LGBTQ)
• Provide professional advocacy and psychosocial support, including, but not limited to: working with a victim to assess the impact of the crime; identification of victim’s needs; case management; management of practical problems created by victimization; identification of resources available to the victim; provision of information, referrals, advocacy, and follow-up contact for continued services, as needed.
• Provide advocacy and support to victims of violent crimes that is culturally specific, trauma informed, and inclusive, including transportation of victims to receive services and to participate in criminal justice proceedings.
• Enhance and build resources in Thrive Alabama’s 12 county catchment area to meet the specific needs of underserved AVOCs, including facilitating formation of a trauma informed network of culturally -specific agencies to provide referrals to meet the needs of AVOCs.
• Educate and assist VOCA clients in applying for Alabama Crime Victims’ Compensation.
• Communicate with the Behavioral Health Department’s Program Support Specialist and Department Director to develop a system of scheduling clients for sessions with victim advocate.
• Document sessions and other contacts in a timely manner, using appropriate electronic medical records software.
• Collaborate with mental health therapists, other case managers, medical providers, nurses, providers, and housing staff as needed to ensure quality client care.
• Coordinate volunteer activities on behalf of underserved victims of crime.
• Assist Director of Behavioral Health with annual VOCA grant applications, and in looking for other grants to fund services to trauma survivors, including underserved survivors of violent crimes.
• Maintains confidentiality of client information, by abiding by agency and grant policies, and federal laws (e.g., HIPAA)
• All other duties as assigned by Director of Behavioral Health.

Knowledge, Skills, and Abilities

• Knowledge of dynamics of trauma and impact of violence on adult victims, especially victims of domestic, physical and sexual violence, including evidence-based techniques.
• Knowledge of crisis intervention strategies.
• Knowledge of case management and community resources for AVOCAs.
• Knowledge of the criminal justice system in North Alabama.
• Ability to operate a vehicle and willingness to travel as needed.
• Ability to interact effectively with clients and families from diverse and underserved populations.
• Strong desire to work with diverse and underserved populations of crime
• Ability to work in a nonjudgmental way with victims/survivors of violence and treat all people with dignity and respect.
• Ability to establish and maintain effective relationships with team members, other healthcare professionals, Thrive Alabama stake holders, and the public.
• Knowledge of and ability to maintain client confidentiality and privacy. 

Software Access

• Microsoft Office
• eClinical Works

Minimum Qualifications

Candidate must have a bachelor’s degree in behavioral sciences, preferable a Bachelor of Social Work from an accredited program.  Licensed Bachelor’s Social Worker Preferred.  Work experience in victim advocacy and/or case management required.   Peer support certification from the Alabama Department of Mental Health preferred.