This position is responsible for managing patient appointments, patient information and payment processing through accurate and timely data entry. This position will have dual supervision when working in satellite clinic: time and attendance will fall under the Clinic Manager and all duties below will fall under the Patient Access Manager.

Duties and Responsibilities

• Conduct insurance eligibility and intake process to include financial assistance interviews. After collecting all required documentation, explain insurance benefits, copay obligations, service fee requirements per sliding fee scale to patients: collect copays/fees post to patient EMR account.
• Schedule/cancel/reschedule all appointments according to patient request and/ or scheduling guidelines including those requested through Healow or EMR portal.
• Ensure that all required patient demographic information is entered and updated as required in both EMR and CAREWare. Enter all medical encounters into CAREWare. Obtain photo ID, insurance cards and take patient photo using the kiosk for medical record.
• Ensure that Release of Information (ROI), HIPPA and Patient Consent are obtained on all patients, updated as needed and scanned in the patient’s Electronic Medical Record (EMR). Scan all medical records and lab documents into EMR for clinic.
• Answer multiline telephones, route calls and mail/correspondence to appropriate depts. Document patient communication and assign telephone encounters from answering service messages from the day prior.
• Ensure services provided are In accordance with HRSA designation standards.
• Assist in collecting structured data for UDS reporting
• Arrange for special patient needs prior to the appointment date/time; interpreter, wheelchairs, transportation, etc.
• Ensure patients are greeted in a professional manner.
• Enroll all patients in patient portal, Healow app and instruct patient on Kiosk use.
• Ensure patient has received all services scheduled for before checking out.
• Ensure that Ryan White funds are the payer of last resort while fulfilling the needs of the clients.
• Review patient appointments for following clinic day, make reminder calls.
• Respond to questions/issues related to patient insurance and bills.
• Obtain patient satisfaction survey on all patients
• Explain patient policy and procedures to patient for no shows, payment plans, etc.
• Reconcile cash drawer to ensure accuracy and prepare the drop at end of each day.
• Travel is required to attend meetings, seminars and to cover satellite clinics as needed.
• Fax all medical records requests and follow-up to ensure receipt of requested records.
• Participate in quality improvement projects as directed by manager.
• Attend team meetings.
• All other duties assigned by supervisor

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of Ryan White or other grant requirements.
• Knowledge of basic bookkeeping
• Knowledge of the procedures and practices for receiving, disbursing and depositing cash.
• Ability to deal with the public in a tactful and courteous manner.
• Knowledge of the basics of HIV transmission, disease process and prevention.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Software Access

• Microsoft Office
• eClinical Works
• CAREWare
• Healow Agent
• Adobe Reader
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Minimum Qualifications

A high school diploma and one year of clerical experience in a medical environment.

A GED may substitute for the required high school diploma.

Duties and Responsibilities

• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; obtaining height and weight measurements; confirming purpose of visit or treatment.
• Prepares patients for the health care visit by accompanying them to the examining room; providing examination gowns and drapes as needed; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment; assists Provider during exams as needed
• Prepares and administers medications, immunizations and therapeutic injections as ordered and directed by the Provider while following 340b and ADAP guidelines; explain ordered procedures or treatments to patients.
• Assists Provider (s), with refilling medications, reviewing lab results, facilitating referrals and prior authorizations with appropriate documentation.
• Review daily charts with providers to address patient preventive healthcare maintenance, immunization schedule, potential risk factors and CDSS alerts.
• Make, track, and complete referrals to area specialists.
• Performs Echocardiogram testing
• Report any significant patient reactions to medications or procedures immediately to the provider or supervisor.
• Provide coverage for late clinic as scheduled by supervisor.
  Assist in the evaluation of patient encounters in regards to coding in the EMR for procedures to optimize billing.
• Notify patient of lab results, procedure results and referral appointments.
• Assist SW staff with required medication refills for ADAP, PAP or Curant programs and distributes medications accordingly.
• Input patient data into eClinicalWorks, CareWare and other appropriate computer applications.
• Sanitize exam rooms and restock supplies used as needed.
• Set up AV equipment for Telemedicine and assist Provider(s) in seeing patients via Telemedicine.
• Participate in team/staff meetings.
• Participate in Quality Improvement projects as directed by the Quality Manager.
• Maintain active CPR certification.
• Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations
• Maintains patient confidence and protects operations by keeping patient care information confidential in compliance with HIPAA laws
• Other responsibilities assigned by supervisor.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA confidentiality requirements and commitment to safeguarding client information.

• Knowledge of HIV and STI transmission, prevention, treatment, and disease processes

• Ability to work independently with minimum supervision.

• Basic computer literacy skills including but not limited to EMR, MS, Excel and CAREWare.

• Ability to prioritize needs and plan work assignments accordingly.

• Ability to work with diverse populations including patients, their families and caregivers, and staff

• Ability to communicate effectively and maintain working relationships with others.

• Ability to lift and carry a minimum of 30 pounds, sit for extended periods of time, and walk between office buildings.

Software Access

• Microsoft Office
• eClinicalWorks
• CAREWare

Minimum Qualifications and Required Certifications

• Certification as a Medical Assistant or as a Certified Clinical
• Medical Assistant (CCMA) by the National Health Career Association (NAH).
• A Certificate, Diploma or Associates degree in Medical Assistant
• CPR Certification
• Bilingual preferred

Special Note: Every two years, successfully complete 10 C.E.U.s in medically related courses.

As the Victim Advocate for the Victims of Grant Act (VOCA) in the Department of Behavioral Health, you will have the opportunity to increase behavioral healthcare for individuals, age 18 and older, from underserved populations who report violent crime victimization in childhood or adulthood. The Victim Advocate, performing an essential role, assists survivors of violent crime with access to grant-funded case management, individual therapy, group therapy and victim advocacy. Eligible for grant-funded VOCA services are persons from at least ONE of the following underserved populations: ethnic/racial minorities; persons over age 60; persons who are LGBTQ; persons with a disability; and persons living in a very rural area.

Duties and Responsibilities

• Increase Thrive Alabama’s capacity to serve adult victims of crimes of sexual assault, intimate partner violence, and physical abuse (AVOCAs) from marginalized, underserved, and socially excluded populations, including persons who are ethnic minorities; LGBTQ populations; over age 60; living with a disability; and/or living in a very rural populations; the Victim Advocate identifies, assesses, and refers AVOCAs to needed services and resources.

• Provide timely crisis intervention services to AVOCA as assigned by Director of Behavioral Health.

• Provide support and referrals to needed services, including referrals for mental health counseling, for underserved AVOCA, especially services to minorities, people living in rural areas in North Alabama and persons who are lesbian, gay, bisexual or transgender (LGBTQ)

• Provide professional advocacy and psychosocial support, including, but not limited to: working with a victim to assess the impact of the crime; identification of victim’s needs; case management; management of practical problems created by victimization; identification of resources available to the victim; provision of information, referrals, advocacy, and follow-up contact for continued services, as needed.

• Provide advocacy and support to victims of crimes that is culturally specific, trauma informed, and inclusive, including transportation of victims to receive services and to participate in criminal justice proceedings.

• Enhance and build resources in Thrive Alabama’s 12 county catchment area to meet the specific needs of underserved AVOCs, including facilitating formation of a trauma informed network of culturally -specific agencies to provide referrals to meet the needs of AVOCs.

• Notify and assist AVOCs in applying for Alabama Crime Victims’ Compensation.

• Communicate with the Behavioral Health Department’s Data Entry Specialist and Department Director to develop a system of scheduling clients for sessions with victim advocate.

• Document sessions and other contacts in a timely manner appropriate documentation software.

• Collaborate with mental health therapists, other case managers, medical providers, nurses, providers, and housing staff as needed to ensure quality client care.

• Coordinate volunteer activities on behalf of underserved victims of crime.

• Complete monthly and/or other requested reports in a timely manner.

• Maintains confidentiality of client information.

• All other duties as assigned by Director of Behavioral Health.

Knowledge, Skills, and Abilities

• Knowledge of dynamics of trauma and impact of violence on adult victims, especially victims of domestic, physical and sexual violence, including evidence-based techniques.

• Knowledge of crisis intervention strategies.

• Knowledge of case management and community resources for AVOCAs.

• Knowledge of the criminal justice system in North Alabama.

• Ability to operate a vehicle and willingness to travel as needed.  

• Ability to interact effectively with clients and families from diverse and underserved populations.

• Strong desire to work with diverse and underserved populations of crime

• Ability to work in a nonjudgmental way with victims/survivors of violence and treat all people with dignity and respect.

• Ability to establish and maintain effective relationships with team members, other healthcare professionals, Thrive Alabama stake holders, and the public.

• Knowledge of and ability to maintain client confidentiality and privacy.

Software Access

• Microsoft Office
• eClinical Works

Minimum Qualifications

Candidate must be have a Bachelor of Social Work from an accredited program.  Licensed Bachelor’s Social Worker Preferred.  Peer support certification preferred.

The incumbent in this position serves as a vital member of the healthcare team by utilizing phlebotomy skills to obtain samples from patients for analysis. 

Duties and Responsibilities

• Obtain blood specimens by established venipuncture and capillary techniques (adult and pediatric), as well as urine or other samples as ordered by the clinician.
• Process, package, and route specimens to the appropriate laboratory while maintaining specimen integrity by approved laboratory methods.
• Run routine CLIA-waived in-office tests (e.g., urine pregnancy, strep A, influenza, urine dipstick).  Ensure Quality Control is performed and documented.  Troubleshoot if QC is out of acceptable range.
• Ensure safe handling of blood products and proper disposal of hazardous waste.
• Assist in compliance with OSHA standards and AAC policies and procedures for infection control by maintaining a clean and sterile environment, including daily cleaning of the lab and emptying of biohazard bags. 
• Maintain log book(s) for specimens sent each day.
• Receive and enter lab results into the patient's electronic medical record (EMR) and CAREWare.
• Maintain Temperature logs twice a day on the laboratory refrigerator, freezer and room temp.  Troubleshoot if temperatures are out of range.
• Inventory control of laboratory supplies.
• Review pending labs and investigate if any are missing.
• Report equipment or lab deviations to lab supervisor, take action to remediate.
• Collaborate with providers and Director of Nursing to discuss updates on clinical lab tests and specimen collection.
• Conducts investigation into receiving lab or collection discrepancies.  Presents resolutions to supervisor.
• Assist at ancillary sites as needed.
• Participate in Quality Improvement Project.
• Provide coverage at other Thrive Alabama facilities as needed.
• Maintain Phlebotomy certification
• All other duties as assigned. 

Knowledge, Skills, and Abilities

• Knowledge of basic concepts of HIV transmission, prevention and disease process.
• Knowledge of specific laboratory solutions, materials, and media necessary to perform duties.
• Knowledge of HIPAA confidentiality requirements and commitment to safeguarding client information. 
• Basic computer literacy for data entry, including Microsoft Excel and EMRs.
• Ability to prioritize needs and plan work assignments accordingly.
• Ability to work with patients, significant others and family members from diverse populations.
• Ability to communicate effectively and maintain working relationships with others. 
• Ability to lift and carry a minimum of 30 pounds, sit for extended periods of time, and walk between office buildings. 

Software Access

• Microsoft Office
• eClinical Works
• CAREWare

Minimum Qualifications

High school diploma and at least one (1) year of laboratory experience.

Certification in Phlebotomy from an accredited college or technical school may substitute for the required experience.