The incumbent in this position serves as a vital member of the healthcare team by utilizing phlebotomy skills to obtain samples from patients for analysis.

Duties and Responsibilities

• Obtain blood specimens by established venipuncture and capillary techniques (adult and pediatric), as well as urine or other samples as ordered by the clinician.

• Process, package, and route specimens to the appropriate laboratory while maintaining specimen integrity by approved laboratory methods.

• Run routine CLIA-waived in-office tests (e.g., urine pregnancy, strep A, influenza, urine dipstick). Ensure Quality Control is performed and documented. Troubleshoot if QC is out of acceptable range.

• Ensure safe handling of blood products and proper disposal of hazardous waste.

• Assist in compliance with OSHA standards and AAC policies and procedures for infection control by maintaining a clean and sterile environment, including daily cleaning of the lab and emptying of biohazard bags.

• Maintain log book(s) for specimens sent each day.

• Receive and enter lab results into the patient's electronic medical record (EMR) and CAREWare.

• Maintain Temperature logs twice a day on the laboratory refrigerator, freezer and room temp. Troubleshoot if temperatures are out of range.

• Inventory control of laboratory supplies.

• Review pending labs and investigate if any are missing.

• Report equipment or lab deviations to lab supervisor, take action to remediate.

• Collaborate with providers and Director of Nursing to discuss updates on clinical lab tests and specimen collection.

• Conducts investigation into receiving lab or collection discrepancies. Presents resolutions to supervisor.

• Assist at ancillary sites as needed.

• Participate in Quality Improvement Project.

• Provide coverage at other Thrive Alabama facilities as needed.

• Maintain Phlebotomy certification

• All other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of basic concepts of HIV transmission, prevention and disease process.

• Knowledge of specific laboratory solutions, materials, and media necessary to perform duties.

•  Knowledge of HIPAA confidentiality requirements and commitment to safeguarding client information. 

• Basic computer literacy for data entry, including Microsoft Excel and EMRs.

•  Ability to prioritize needs and plan work assignments accordingly.

• Ability to work with patients, significant others and family members from diverse populations.

• Ability to communicate effectively and maintain working relationships with others. 

• Ability to lift and carry a minimum of 30 pounds, sit for extended periods of time, and walk between office buildings. 

Software Access

• Microsoft Office
• eClinical Works
• CAREWare

Minimum Qualifications

High school diploma and at least one (1) year of laboratory experience. 

Certification in Phlebotomy from an accredited college or technical school may substitute for the required experience.

This position is to oversee Thrive Alabama’s Ryan White program goals and objectives. This position will manage quality initiatives and programmatic grant responsibilities for Ryan White Part B, Part C, and Part D.

Duties and Responsibilities

• Develop strategic initiatives and monitor progress towards meeting programmatic and clinical quality goals.
• Develop and implement systems, policies, and procedures for the identification, collection and analysis of performance measurement data.
• Execute an integrated model of care across all systems in coordination with Patient Access, Case Management, and Clinical Operations to accomplish Ryan White grant goals.
• Establishing/revising policies, procedures, strategies and goals for program areas.
• Review patient viral load suppression and retention rates regularly.
• Work to increase access to services, ensure compliance and improve quality, efficiency, cost-effectiveness and integration of services.
• Participate in strategic planning and grant writing. Aid in preparation of budgets. Complete other duties as assigned.
• Assist in the development of grant application, progress reports, and any other grant related documents.
• Oversee continuous quality improvement projects including implementation, evaluation and documentation.
• Serve as additional CAREWare administrator and train new staff on system
• Oversee annual RSR submission
• Ensure work plan goals and objectives are met
• Perform data integrity checks and produce the Ryan White reports on a monthly basis
• Attend the Alabama Quality Management Group Meeting Quarterly and provide requested data reports
• Attend monthly CQI meeting
• Review/Update the Ryan White Quality Plan annually
• Submit reporting for Ryan White Part D
• Participate in Ryan White program related presentations
• Ensure organization has a mechanism for consumer feedback
• Oversee consumer advisory board and patient surveys
• Create and maintain Ryan White training materials for stakeholders
• Ensure referrals are managed and documented in CAREWare.
• Other duties as assigned

Knowledge, Skills, and Abilities

• Excellent leadership, customer service, organizational and presentation skills as well as the ability to effectively communicate Thrive’s vision, and motivate others to achieve it organizationally, departmentally, and personally/professionally.
• Ability to communicate effectively (verbally and in writing).
• Ability to plan and organize work initiatives to successfully accomplish center/organizational goals and objectives.
• Ability to multi-task, prioritize and delegate as appropriate.
• Strong analytical, problem solving and interpersonal skills.
• Ability to identify, develop and implement short/long-term strategic goals and objectives.
• Ability to develop and maintain customer relationships; influence, build credibility and trust.
• Ability to think critically as well as apply critical thinking skills.
• Ability to: ensure and advocate for quality healthcare and services; and, lead and manage a diverse staff.
• Ability to interact effectively with clients and families from diverse and underserved populations.
• Strong desire to work with diverse and underserved populations
• Ability to establish and maintain effective relationships with team members, other healthcare professionals, Thrive Alabama stake holders, and the public.
• Knowledge of and ability to maintain client confidentiality and privacy.

Licenses and Certifications

• None Required

Software Access

• Microsoft Office
• eClinical Works
• CAREWare

Minimum Qualifications

Graduate degree in a health-related field is preferred. Knowledge of Ryan White Services is preferred. Health care setting experience is preferred. Have experience in program development and data reporting. Advanced experience with Microsoft software, to include spreadsheets and databases. Must be organized and able to work independently

This position is responsible for managing patient appointments, patient information and payment processing through accurate and timely data entry. This position will have dual supervision when working in satellite clinic: time and attendance will fall under the Clinic Manager and all duties below will fall under the Patient Access Manager.

Duties and Responsibilities

• Conduct insurance eligibility and intake process to include financial assistance interviews. After collecting all required documentation, explain insurance benefits, copay obligations, service fee requirements per sliding fee scale to patients: collect copays/fees post to patient EMR account.
• Schedule/cancel/reschedule all appointments according to patient request and/ or scheduling guidelines including those requested through Healow or EMR portal.
• Ensure that all required patient demographic information is entered and updated as required in both EMR and CAREWare. Enter all medical encounters into CAREWare. Obtain photo ID, insurance cards and take patient photo using the kiosk for medical record.
• Ensure that Release of Information (ROI), HIPAA and Patient Consent are obtained on all patients, updated as needed and scanned in the patient’s Electronic Medical Record (EMR). Scan all medical records and lab documents into EMR for clinic.
• Answer multiline telephones, route calls and mail/correspondence to appropriate depts. Document patient communication and assign telephone encounters from answering service messages from the day prior.
• Ensure services provided are In accordance with HRSA designation standards.
• Assist in collecting structured data for UDS reporting
• Arrange for special patient needs prior to the appointment date/time; interpreter, wheelchairs, transportation, etc.
• Ensure patients are greeted in a professional manner.
• Enroll all patients in patient portal, Healow app and instruct patient on Kiosk use.
• Ensure patient has received all services scheduled for before checking out.
• Ensure that Ryan White funds are the payer of last resort while fulfilling the needs of the clients.
• Review patient appointments for following clinic day, make reminder calls.
• Respond to questions/issues related to patient insurance and bills.
• Obtain patient satisfaction survey on all patients
• Explain patient policy and procedures to patient for no shows, payment plans, etc.
• Reconcile cash drawer to ensure accuracy and prepare the drop at end of each day.
• Travel is required to attend meetings, seminars and to cover satellite clinics as needed.
• Fax all medical records requests and follow-up to ensure receipt of requested records.
• Participate in quality improvement projects as directed by manager.
• Attend team meetings.
• All other duties assigned by supervisor

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of Ryan White or other grant requirements.
• Knowledge of basic bookkeeping
• Knowledge of the procedures and practices for receiving, disbursing and depositing cash.
• Ability to deal with the public in a tactful and courteous manner.
• Knowledge of the basics of HIV transmission, disease process and prevention.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Licenses and Certifications

• None Required

Software Access

• Microsoft Office

• eClinical Works

• CAREWare

• Healow Agent

• Adobe Reader

• Join Me

Minimum Qualifications

• A high school diploma and one year of clerical experience in a medical environment.

• A GED may substitute for the required high school diploma.

This is a temporary position working with our Community Outreach Team to perform COVID-19 nasal swab testing at multiple locations through our coverage area. This position will function as part of a multi-person team to provide efficient testing at high volumes. The schedule will be flexible with hours Monday –Friday in four hour increments.

Duties and Responsibilities

• Providing on-site specimen collection.
• Implementing standing orders
• Test site maintenance including set-up and clean-up of remote testing locations
• Gathering needed supplies and transporting to testing locations
• Must adhere to Thrive Alabama PPE standards for testing location
• Must adhere to confidentiality and HIPAA guidelines
• Other duties as needed

Knowledge, Skills, and Abilities

• Basic assessment skills and knowledge of anatomy.
• Knowledge of HIPAA confidentiality requirements and commitment to safeguarding client information.
• Ability to operate a motor vehicle and have license and insurance in good standing.
• Ability to prioritize needs and plan work assignments accordingly.
• Ability to work with patients, significant others and family members from diverse populations.
• Ability to communicate effectively and maintain working relationships with others.
• Ability to lift and carry a minimum of 30 pounds, stand for extended periods of time, and walk between office buildings.

Licenses and Certifications

• None Required

Software Access

• None Required

Minimum Qualifications

• Licensure as a LPN or RN in the State of Alabama
• Minimum 3 years medical experience
• Ability to speak both English and Spanish are highly preferred.