The primary purpose of this position is to plan, organize, develop, and direct the overall function of the department in accordance with current federal, state, and local standards, guidelines, and regulations to ensure that the highest degree of quality care is maintained at all times.

Duties and Responsibilities

• Supervise all department staff to include satellite clinics, including work allocation, training, problem resolution, and annual performance evaluations.
• Manage day-to-day functions of lab activities and staff. Maintain quality control program to ensure reliable testing, proper function of lab equipment and compliance with federal regulations.
• Oversee and coordinate all day-to-day patient care activities and operations and identify opportunities for improvement in conjunction with advice from Chief Medical Officer.
• Collaborate with staff physicians and nurse practitioners on matters that impact patient care.
• Develop, maintain, and execute clinical, HIPAA, OSHA, and clinically administrative policies and procedures for health center, in conjunction with leadership.
• Serve as practice administrator of electronic medical record system for the entire organization.
• Manage and coordinate clinical services, adhering to federal and state guidelines and requirements.
• Manage optimization of Electronic Medical Record system and reporting, adopting practices for efficiency and quality
• Oversee Clinical Quality Improvement program. Collaborate with Quality Improvement team to develop annual quality plan and goals providing leadership in the development of QI protocols. Perform outcomes-based data-driven quality activities, including RSR/UDS reporting.
• Provide supervision for clinical staff during extended clinic hours on a rotating schedule.
• Manage the in-house 340b medication ordering and inventory and ensure the resources are allocated appropriately.
• Coordinate clinical services appropriately to adhere to 340B requirements and serve on the 340b Quality team.
• Oversee employee health services for the health center.
• Track, plan, and manage clinical budget in conjunction with CFO.
• Encourage teamwork with staff across disciplines to ensure an efficient patient flow.
• Maximize the roles of and responsibilities of the nursing staff.
• Facilitate learning opportunities for area medical training programs to educate students in HIV/AIDS/STI disease management/prevention to raise awareness of Thrive Alabama as a community health resource.
• Ensure that staff are aware of educational and training opportunities and encourage participation.
• In conjunction with Chief Medical Officer, keep up to date with trends in HIV, STI and Primary care management and disseminate new information to staff, maintaining compliance with funders (e.g., HRSA Ryan White program, etc.).
• Oversee the planning and implementation of Telemedicine services.
• Assist in grant writing when requested by the Chief Operating Officer for funding sources related to the department and when funding sources are discovered, present those opportunities to Chief Operating Officer for approval to submit applications.
• Serve as Patient Safety Officer for electronic medical record system and update employees on patient safety notifications.
• Address client grievances according to grievance policy.
• Collaborate with local/state health departments and other agencies to provide timely clinical patient care.
• Community outreach with local physicians, hospitals, and clinics about our services.
• Provides direct care as needed.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of clinical administration, principles, practices, and techniques.
• Knowledge of HIPAA laws.
• Knowledge of HIV/STD transmission, prevention, and disease process
• Knowledge of compliance criteria for federal, state, and local grants, e.g., Ryan White, 340b
• Ability to supervise and educate people.
• Ability to formulate, understand and apply applicable rules, regulations, policies, and procedures.
• Ability to analyze reports and assess budgetary needs.
• Ability to effectively communicate and maintain effective working relationships with staff and patients
• Ability to plan, organize and direct clinical operations.

• Ability to collaborate with patients and staff from diverse populations.
• Effective written and verbal skills

Software Access

• Microsoft Office
• eClinical Works
• CAREWare

Minimum Qualifications

• A BSN licensed by the Alabama Board of Nursing with 5 years’ experience
• 3 years supervisory experience
• Experience with EHR and Microsoft Office Applications
• BLS Certification

The HR generalist performs human resources-related duties at the professional level and may carry out responsibilities in some or all of the following functional areas: employee relations, training, employment, labor relations, affirmative action and employment equity programs.

Duties and Responsibilities

• Maintains all employee and applicant documentation as directed.
• Manages and tracks all employee disciplinary action.
• Coaches, counsels and guides managers before executing employee disciplinary actions.
• Maintains and processes all Unemployment Notices of Entitlement and potential charges in a timely, efficient manner. Attends unemployment hearings when necessary.
• Assists with recruitment tasks as needed (reviews applications, interviews).
• Acts as an employee relations specialist.
• Monitors tardy and absenteeism reports and ensures proper documentation is issued on employees who have excessive tardiness or absenteeism problems.
• Maintains, updates and distributes the employee phone list.
• Ensures compliance with USCIS Form I-9 Employment Eligibility Verification; periodically audits Forms I-9.
• Distributes and monitors employee performance evaluations and ensures they are done in a timely manner (i.e., three months, six months, one year and yearly thereafter).
• Reports, maintains and monitors all workers' compensation case files; follows-up on open cases.
• Monitors employee eligibility for benefits plans. Reviews benefits with employees and processes enrollment, cancellation or changes. Verifies benefit billing accuracy and processes for payment.
• Administers COBRA for group health plans.
• Acts as payroll and time clock backup for Director.
• Maintains and coordinates employee recognition programs.

Knowledge, Skills, and Abilities

• Knowledge of HR principles and practices
• Knowledge of employment law
• Ability to use Microsoft Office programs and other relevant software.
• Ability to communicate orally and in writing
• Ability to maintain effective relationships with all levels of staff.
• Ability to plan, organize and coordinate work assignments
• Ability to be discrete and ethical
• Ability to manage employee conflicts and solve problems
•  

Software Access

Microsoft Office

Cabinet

Minimum Qualifications

Associates Degree and two years HR experience; or six years of HR experience can substitute for the required education and training experience.

This position is responsible for managing patient appointments, patient information and payment processing through accurate and timely data entry. This position will have dual supervision when working in satellite clinic: time and attendance will fall under the Clinic Manager and all duties below will fall under the Patient Access Manager.

Duties and Responsibilities

• Conduct insurance eligibility and intake process to include financial assistance interviews. After collecting all required documentation, explain insurance benefits, copay obligations, service fee requirements per sliding fee scale to patients: collect copays/fees post to patient EMR account.
• Schedule/cancel/reschedule all appointments according to patient request and/ or scheduling guidelines including those requested through Healow or EMR portal.
• Ensure that all required patient demographic information is entered and updated as required in both EMR and CAREWare. Enter all medical encounters into CAREWare. Obtain photo ID, insurance cards and take patient photo using the kiosk for medical record.
• Ensure that Release of Information (ROI), HIPPA and Patient Consent are obtained on all patients, updated as needed and scanned in the patient’s Electronic Medical Record (EMR). Scan all medical records and lab documents into EMR for clinic.
• Answer multiline telephones, route calls and mail/correspondence to appropriate depts. Document patient communication and assign telephone encounters from answering service messages from the day prior.
• Ensure services provided are In accordance with HRSA designation standards.
• Assist in collecting structured data for UDS reporting
• Arrange for special patient needs prior to the appointment date/time; interpreter, wheelchairs, transportation, etc.
• Ensure patients are greeted in a professional manner.
• Enroll all patients in patient portal, Healow app and instruct patient on Kiosk use.
• Ensure patient has received all services scheduled for before checking out.
• Ensure that Ryan White funds are the payer of last resort while fulfilling the needs of the clients.
• Review patient appointments for following clinic day, make reminder calls.
• Respond to questions/issues related to patient insurance and bills.
• Obtain patient satisfaction survey on all patients
• Explain patient policy and procedures to patient for no shows, payment plans, etc.
• Reconcile cash drawer to ensure accuracy and prepare the drop at end of each day.
• Travel is required to attend meetings, seminars and to cover satellite clinics as needed.
• Fax all medical records requests and follow-up to ensure receipt of requested records.
• Participate in quality improvement projects as directed by manager.
• Attend team meetings.
• All other duties assigned by supervisor

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of Ryan White or other grant requirements.
• Knowledge of basic bookkeeping
• Knowledge of the procedures and practices for receiving, disbursing and depositing cash.
• Ability to deal with the public in a tactful and courteous manner.
• Knowledge of the basics of HIV transmission, disease process and prevention.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Software Access

• Microsoft Office 

• eClinical Works

• CAREWare

• Healow Agent 

• Adobe Reader

• Join Me

Minimum Qualifications

• A high school diploma and one year of clerical experience in a medical environment.

• A GED may substitute for the required high school diploma.

Duties and Responsibilities

• Perform triage of pediatric patients with documentation to include, but not limited to, HPI, medication reconciliation, medical history, medication allergies, family history, social history, vital signs, preventive medicine and appropriate developmental screenings.
• Administers medications, immunizations, and therapeutic injections as ordered by the provider while following clinical policy.
• Assist Provider(s) with examinations, refilling medications, reviewing lab results, in house procedures, vision and hearing screenings, facilitating referrals and prior authorizations with appropriate documentation.
• Serve as VFC vaccine coordinator and manage newborn screening program.
• Triage parent and patient sick calls in accordance with clinical policies under the direction of the medical provider.
• Review daily charts with providers to address patient preventive healthcare maintenance, immunization schedule, recent hospitalizations, developmental screenings, potential risk factors and CDSS alerts.
• Report any significant patient conditions or reactions to medications or procedures immediately to the provider or supervisor.
• Provide patient and parent education on medications, immunizations, medical procedures and referrals.
• Performs pediatric phlebotomy and CLIA waived in house testing as needed.
• Assist in the evaluation of patient encounters in regards to coding in the EMR for procedures to optimize billing.
• Notify patient of lab results, procedure results and referral appointments.
• Explain ordered procedures or treatments to patients.
• Assist SW staff with required refills for patients’ assistance programs.
• Input patient data into EClinicalWorks and Careware.
• Sanitize and restock supplies used in exam rooms as needed.
• Float between other departments as needed.
• Set up AV equipment for Telemedicine and assist Provider(s) in seeing patients via Telemedicine.
• Participate in team meetings.
• Participate in Quality Improvement projects as directed by the Quality Manager.
• Maintain active CPR certification.
• Other responsibilities assigned by Director of Nursing.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of HIV transmission, prevention and disease process
• Ability to work independently with minimum supervision.
• Basic computer literacy skills including but not limited to EMR, MS, Excel and CAREWare.
• Ability to work with patients, significant others and staff from diverse populations.
• Ability to effectively communicate with staff and patients.

Software Access

• Immprint
• Microsoft Office 
• eClinical Works
• CAREWare

Minimum Qualifications

2 years pediatric experience preferred

Certification as a Medical Assistant or as a Certified Clinical Medical Assistant (CCMA) by the National Health Career Association (NAH).

A Certificate, Diploma or Associates degree in Medical Assistant

Bilingual preferred

Special Note

Every two years, successfully complete 10 C.E.U.s in medically related courses.

This position requires a DOT certification to operate agency vehicles for client transportation. Daily facility maintenance when not transporting clients. Some evening work required.

Duties and Responsibilities

• Provide transportation for clients in the 12 counties of North Alabama as scheduled by the Patient Access Coordinator, Davis Clinic and Program Support Specialist, The DEN for medical and substance abuse appointments.
• Keep all Agency vehicles in excellent running condition by scheduling all maintenance as needed.
• Keep all Agency vehicles clean and free of clutter and trash.
• Monitor clients at pick up and inform the Patient Access Coordinator, Program Support Specialist or Direct Supervisor of any situation where a client is not transportable.
• Compiles and submits transportation reports for mileage, fuel, etc.
• Work schedule will be based on Davis Clinic and The Den requirements. The times will change based on patient schedules.
• Provide backup for MTU driver.
• Maintain exterior of property to include trimming shrubs, picking up debris, etc.
• Maintain interior of facility to include minor plumbing, painting, changing light bulbs, changing air filters etc.
• Assist Director of Case Management Services with minor building maintenance and special projects.
• Other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of general maintenance techniques
• Knowledge of general housekeeping functions
• Ability to work with clients and their families from diverse populations.
• Ability to effectively communicate with staff and clients.
• Ability to climb stairs and lift at least 50 lbs.
• Ability to stand for extended periods of time
• Ability to plan, organize and coordinate work activities.
• Ability to establish and maintain effective working relationships with others.

Software Access

• Microsoft Office
• eClinical Works

Minimum Qualifications

High School or equivalent and possession of a valid Alabama Drives License with clean driving record for at least 5 years. Must be able to pass a DOT physical and maintain a DOT certification. Class B CDL

Must be able to pass DMV background check.

This position manages and maintains all healthcare information, ensuring compliance with all state and federal laws, and rules and regulations of DHHS and other governing licensing agencies. Responsible for the management of the personnel and systems that comprise the HIM operations for Thrive Alabama, including information technology, eCW (EMR), analytics, release of records and data security.

Duties and Responsibilities

• Plans, organizes, and manages all operations of Health Information Management (HIM) for the agency
• Oversees record processing and completion, release of information, and departmental activities with performance improvement
• Works with all users of the EMR, assures continued development of a strategy supporting advancement of the EMR for the necessary care delivery, clinical review, and patient billing processes
• Oversees all ongoing activities related to the development, implementation & maintenance of, and adherence to organizational policies and procedures covering access to confidential patient health information
• In coordination with the Director of Compliance and Risk Management, responsible for HIPAA compliance and confidentiality of patient information, and accurate and timely release of patient information within state and federal guidelines Compiles data/statistics for committee, internal and other medical staff meetings
• Ensures compliance with federal and state laws, Agency policy and procedures and other applicable regulations related to Medical Records and reporting requirements
• Assures that the analyst staff are expertly trained in electronic record processing and record completion procedures
• Works with providers and clinicians regarding amendment requests in the medical record and assures agency is HIPAA compliant
• Coordinates and manages the records retention and destruction policy for all locations and ensures compliance with the policy and regulations
• Ensures the integrity, completeness, and accuracy of medical records
• Oversees ongoing communication and relationship with 3^rd party IT vendor
• Manages all aspects of information systems and technology to include all core clinical and support operations, covering but not limited to practice management systems, EMR, call center/phone systems, data warehouse, and other agency systems
• Assesses the current IT landscape and drives relevant improvements for agency effectiveness and efficiency. Integrates and coordinates the development and implementation of IT programs across the agency
• Consults with multiple levels of staff and administrative leadership to collaboratively design solutions to agency IT problems
• Leads and guides the design, establishment, and maintenance of the IT organizational structure and staffing required to effectively accomplish the agency’s goals and objectives in information technologies
• Assists with development of annual IT budget and tracking of expenditures
• Assists in planning and implementing activities required for the collection and analysis of data related to departmental needs, including the development of data collection systems
• Assesses data integrity from source to target
• Ensures relevant data and analytics are available to meet agency needs by continuously analyzing, consolidating, and modernizing existing data solutions and platforms
• Engages with project teams to provide technical expertise with data and analytical tools to deliver on goals and timelines
• Responsible for data integrity and interoperability in conjunction with 3^rd party connections into EMR (labs, Pharmacies, shared data, population health tools)
• Oversees EMR vendor and associated projects

Knowledge, Skills, and Abilities

• Ability to disseminate information.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Software Access

• Microsoft Office
• eCW
• KACE
• Acrobat Pro

Minimum Qualifications

Bachelor’s degree in Information Technology or related field and three (3) to five (5) years of office experience preferably in a healthcare setting. 

Certifications: RHIA or RHIT, MCSE or ITIL

Under general supervision, performs a variety of routine semi-skilled maintenance for Agency facilities; ensures that facilities are available for use and consistently maintained in a safe and clean condition. Areas of responsibility include, but are not limited to, carpentry, painting, plumbing, and electrical trades work. Operates a variety of maintenance and cleaning tools and equipment; and performs related work as required.

Duties and Responsibilities

• Executes all facilities maintenance; plans and schedules preventative maintenance as well as corrective action/repair of facilities and equipment
• Performs a variety of routine semi-skilled maintenance for Agency facilities, including, but not limited to, carpentry, painting, plumbing, and electrical trades work. Ensures that facilities are available for use and consistently maintained in a safe and clean condition.
• Assembles, repairs, maintains, and moves furniture, such as desks, cabinets, tables, chairs, shelves, and related fittings and fixtures.
• Conducts routine inspections and maintenance of heating, electrical, and air conditioning equipment; replaces filters; identifies and reports more complex maintenance needs to supervisor.
• Inspects facilities and grounds for safety and security; identifies and reports hazardous conditions and facility maintenance needs to supervisor.
• Follows safe working practices and makes appropriate use of related safety equipment as required.
• Performs custodial tasks.
• Assists with structural pest control measures.
• Researching, recommendation and purchase of facilities equipment and supplies.
• Monitors inventory, orders supplies, and maintains purchase records within authorized budget, i.e janitorial supplies to include site delivery.
• Maintains records and logs of daily activities.
• Manage the Agency’s fleet of vehicles, including MTU by coordinating the diagnosis and repair of problems, annual vehicle repairs, preventative maintenance and cleaning of vehicles.
• Oversees building maintenance including the establishment of necessary service agreements, vendor management and contracts including, but not limited to:
• Security
• Pest Control
• HVAC
• Electrical and Plumbing
• Landscaping and Grounds Maintenance
• Custodial
• Maintains security badge access cards including ordering replacement cards and changing access authorization as directed
• Facilitates procurement of new building spaces, utilities setup or transfer, inspection of property prior to signing leases and scheduling all move related activities.
• Coordinates office moves including transfer of phone lines, computer equipment, and furniture related to the relocation
• Coordinates the suitability, acquisition, delivery and placement of building furniture and equipment
• Arranges for disposal of surplus equipment and furniture
• Supports preparation of and operation within annual budget
• All other duties as assigned by supervisor

Knowledge, Skills, and Abilities

• Knowledge of methods and techniques used in the operation, repair, and maintenance of facilities and equipment.
• Knowledge of operational characteristics of a variety of tools and equipment.
• Knowledge of principles and practices of record-keeping.
• Knowledge of principles and practices for providing high level of customer service.
• Ability to perform semi-skilled facility maintenance.
• Ability to use, operate, and maintain equipment and tools safely and effectively.
• Ability to perform manual labor.
• Ability to understand, interpret, and apply all pertinent laws, codes, regulations, policies, and procedures.
• Ability to independently organize work, set priorities, meet deadlines, and follow up on assignments.
• Ability to demonstrate strong customer service skills and establish, maintain, and foster positive and effective working relationships.
• Ability to maintain records and files on work performed.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Software Access

• Microsoft Office
• Docuware        

Minimum Qualifications

• Associate degree or combination of education, experience and training may be accepted.
• Five years of relevant work experience.
• Any combination of training, education, and experience that would provide the required knowledge, skills, and abilities.

The Director of Compliance and Risk Management is responsible for the development, implementation, oversight, and evaluation of all aspects of the Compliance and Risk Management Program. Through effective policies and procedures, works to detect and prevent illegal, unethical, or improper conduct. Investigate all instances of suspected illegal or unethical conduct. Reports directly to the CEO, and in specified circumstances, the Board of Directors. Promotes a highly ethical, compliant, and accountable culture within the agency that encourages employees to raise potential or actual compliance concerns. Develops and implements an annual Compliance Plan grounded in emerging needs of the agency. 

Duties and Responsibilities

• Develops, initiates, maintains, and revises policies and procedures for the general operation of the Compliance and Risk Management Program and its related activities to prevent illegal, unethical, or improper conduct. Periodically revises the compliance program and related documentation considering changes in law, regulatory or agency policy, and the ongoing quality improvements of the program.
• Acts as the principal point of contact when responding to government investigations and queries regarding compliance activities. Informs the CEO, COO, and the Board of any important issues.
• Oversees compliance adherence for a variety of agency programs, including HRSA, Ryan White Program, 340B Pharmacy, FTCA, and others.
• Ensures clinical, behavioral health, dispensary services, and other programs are operating in compliance with contracts, law, and other regulations. Ensures all employees are following regulations, agency policies and procedures and that employee behavior meets Thrive’s ethical standards.
• Collaborates with senior leadership team to ensure Compliance & Risk Management is directly involved, as necessary, in all internal and external audits of the agency’s systems and programs, including grant-related audits and the annual financial audit. Identifies areas of risk for compliance deficiency and works with appropriate staff to develop corrective action plans.
• Collaborates with management team to develop a remediation plan addressing any non-compliance areas and works with the appropriate departments to correct issues.
• Reviews contracts for compliance. Participates in the development, implementation, and ongoing compliance monitoring of all business associate agreements to ensure all privacy concerns, requirements, and responsibilities are addressed.
• Oversees, directs, delivers, and ensures delivery of compliance training and orientation to all employees, volunteers, medical and professional staff, Board and applicable business associates.
• Maintains current knowledge of applicable federal, state and county compliance laws and accreditation standards, and monitors advancements in information privacy technologies to ensure agency adaptation and compliance.
• Coordinates external audit processes of business partners and specific audit preparation activities for HRSA audit and other audits as assigned.
• Presents compliance reports to the Quality Improvement Committee.
• Completes or directs the completion of appropriate licenses, forms, and reports for agency compliance.
• Interfaces with legal counsel efficiently and effectively to obtain legal advice and guidance.
• HIPAA Privacy
• Oversees the implementation and maintenance of the agency’s HIPAA compliance program in accordance with the Health Insurance Portability and Accountability Act of 1996.
• Establishes and maintains a mechanism to track access to protected health information as required by law to allow qualified individuals to review or receive a report on such activity.
• Ensures compliance with privacy practices and consistent disciplinary actions for failure to comply with privacy policies.
• Acts as a liaison with agency employees involved with any aspect of release of protected health information, to ensure full coordination and cooperation under the agency’s policies and procedures and legal requirements.
• Monitors compliance with the law and reporting to affected patients and OCR when necessary.
• Grievances
• Establishes and administers a process for receiving, documenting, tracking, investigating, and acting on all complaints.
• Conducts or coordinates investigations relating to employee incidents, discrimination, or harassment complaints according to policy, and works to mitigate risk, seek legal advice or manage reporting, if necessary.
• Risk Management
• Develops and implements corrective action plans for resolution of problematic issues resulting from the risk assessment and provides general guidance on how to avoid or resolve similar situations in the future.
• Oversees compliance with and completes application for the FTCA redeeming process and program requirements.
• Works with management team on Emergency Preparedness and Safety.
• Human Resources
• Completes annual OIG and SAM exclusion list checks of employees and contractors.
• Maintains/monitors records of workers compensation, EEO, ADA, FMLA, unemployment and other employee claims.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA-related rules and regulations.
• Knowledge of federal and state laws and regulations affecting the agency and its work, as well as understanding of 501(c)(3) organizations.
• Experience with operationalizing a compliance program, doing so in a health center is preferred.
• Proven ability to assess programs, evaluate organizational needs and implement required change.

Software Access

• Microsoft Office
• Compliatric
• Docuware
• Acrobat Pro

Minimum Qualifications

• Bachelor’s degree in in Health Care Administration, Legal Studies, Public Health or Business Administration, Master's degree preferred
• A minimum of 5 years of experience in a health care organization preferably in an FQHC environment, or an equivalent combination of education and experience is acceptable.
• Certification in Healthcare Compliance (CHC) a significant plus.

Duties and Responsibilities

• Perform triage of patients with documentation to include, but not limited to, HPI, medication reconciliation, medical history, family history, social history, vital signs and preventive medicine.
• Administers medications, immunizations and therapeutic injections as ordered by the provider while following 340b and ADAP guidelines.
• Assist Provider(s) with examinations, refilling medications, reviewing lab results, in house procedures, facilitating referrals and prior authorizations with appropriate documentation.
• Review daily charts with providers to address patient preventive healthcare maintenance, immunization schedule, potential risk factors and CDSS alerts.
• Report any significant patient conditions or reactions to medications or procedures immediately to the provider or supervisor.
• Provide coverage for late clinic as scheduled by supervisor.
• Assist in the evaluation of patient encounters in regard to coding in the EMR for procedures to optimize billing.
• Notify patient of lab results, procedure results and referral appointments.
• Explain ordered procedures or treatments to patients.
• Assist SW staff with required refills for ADAP, PAP or Curant programs.
• Input patient data into EClinicalWorks and Careware.
• Sanitize and restock supplies used in exam rooms as needed.
• Set up AV equipment for Telemedicine and assist Provider(s) in seeing patients via Telemedicine.
• Participate in team meetings.
• Participate in Quality Improvement projects as directed by the Quality Manager.
• Maintain active CPR certification.
• Other responsibilities assigned by Director of Nursing. 

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of HIV transmission, prevention, and disease process
• Ability to work independently with minimum supervision.
• Basic computer literacy skills including but not limited to EMR, MS, Excel and CAREWare.
• Ability to work with patients, significant others, and staff from diverse populations.
• Ability to effectively communicate with staff and patients.

Software Access

• Microsoft Office
• eClinical Works
• CAREWare

Minimum Qualifications

• A Certificate, Diploma or Associates degree in Medical Assistant
• Certification as a Medical Assistant or as a Certified Clinical Medical Assistant (CCMA) by the National Health Career Association (NAH). 5 to 10 years’ experience. Bilingual preferred

Special Note:  Every two years, successfully complete 10 C.E.U.s in medically related courses.

Duties and Responsibilities

• Coordinate outgoing medical referrals as ordered by the provider.
• Develop a knowledge base for all insurance plan coverage as it pertains to referrals, diagnostic imaging, radiology and special procedures.
• Schedule diagnostic imaging, radiology or special procedures as ordered by the provider.
• Communicate with patient on referral information, to include but not limited to time, place and special instructions regarding the referral, diagnostic imaging or procedure.
• Follow up with any open referrals and ensure medical records, diagnostic imaging results and procedure results are received back to the clinic in a timely manner.
• Document incoming referral notes and procedure results in the patient chart, ensure they are assigned to the provider accordingly.
• Ensure that referrals are in accordance with FQHC guidelines.
• Complete any medical or medication Prior Authorizations that are required by the insurance company.
• Review the provider schedule the day before and ensure any pending referrals, DI and procedures are addressed.  Communicate any discrepancies or issues.
• Review the fax inbox daily, attach fax documents to the appropriate patients and direct fax documents to the appropriate staff.
• Participate in Team Meetings
• Participate in Quality Improvement projects as directed.
• Perform triage of patients with documentation to include, but not limited to, HPI, medication reconciliation, medical history, family history, social history, vital signs and preventive medicine, as needed.
• Administers medications, immunizations and therapeutic injections as ordered by the provider while following 340b and ADAP guidelines, as needed.
• Notify patient of lab results and diagnostic imaging results, as needed.
• Address any medication refill request, as needed.
• Input patient data into EClinicalWorks and Careware, as needed
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Ability to work independently with minimum supervision.
• Basic computer literacy skills including but not limited to EMR, MS, Excel and CAREWare.
• Ability to work with patients, significant others and staff from diverse populations.
• Ability to effectively communicate with staff and patients.

Software Access

• Microsoft Office
• eClinical Works
• CAREWare

Minimum Qualifications

• Minimum of 2 years of experience as CMA, prior medical referral experience preferred
• Certification as a Medical Assistant or as a Certified Clinical Medical Assistant (CCMA) by the National Health Career Association (NAH).
• A Certificate, Diploma or Associates degree in Medical Assistant

Special Note:  Every two years, successfully complete 10 C.E.U.s in medically related courses.

Duties and Responsibilities

This position is responsible for working with the Director of Health Education to plan and implement project tasks including the coordination of Ending the HIV Epidemic activities throughout Thrive Alabama’s service area.

• Under the direction of the Director of Health Education, manage, coordinate and deliver Ending the HIV Epidemic (EHE) grant activities, community projects, forums, reports and formal presentations.
• Provide health educational expertise in the forms of presentations, informational table events and overall outreach in the community.
• Readily available to engage and educate the community on chronic and infectious disease, not limited to HIV and STD’s.
• Recruit, screen, and refer individuals for Health Education programs and services, including HIV and viral hepatitis C rapid testing, PrEP, and other prevention services.
• Conduct HIV and viral hepatitis C rapid testing.
• Coordinates with other Thrive Alabama departments and community resources to facilitate linkage to confirmatory testing and HIV medical care for HIV-positive clients.
• Assist in the development of outreach and marketing materials to promote HIV testing, integrated screenings for STDs and viral hepatitis C, PrEP and other Thrive Alabama services.
• Provide tailored and culturally sensitive and linguistically appropriate educational materials for youth, minorities, people who use drugs, and the LGTBQ+ community.
• Coordinate with the Director of Health Education to identify and establish memoranda of agreement (MOA) and memoranda of understanding (MOU) among the Health Education department and community partners.
• Submit all required data entry into CAREWare, HADIS, eClinicalWorks and other data collection tools as needed.
• Ensure compliance with all grant objectives.
• Participate in agency Program Quality Improvement/Quality Assurance activities and initiatives.
• Attend local, regional, and state HIV planning meetings, trainings and conferences.
• Complete and submit monthly/quarterly reports to the Director of Health Education. 
• Attend regular Health Education and staff development meetings.
• Maintain ongoing professional development and current knowledge on trends in program and HIV/AIDS, viral hepatitis C, STIs, PrEP, and other related topics.
• Communicate with direct supervisor and regional office manager regarding daily and weekly goals and schedule of activities.
• All other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of HIV transmission, prevention and disease process.
• Knowledge of HIPAA confidentiality requirements
• Ability to interact effectively with clients from diverse populations.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to establish and maintain effective team relationships with other community organizations and the public.

Software Access

• Microsoft Office
• CAREWare
• HADIS
• eClinicalWorks

Minimum Qualifications

A Bachelor’s degree in social work, public health or other related field and two (2) years’ experience in the field of study or HIV prevention, treatment and care.

Bilingual preferred

Knowledge of HIV and experience in HIV education and testing preferred.

Special Note:  Must maintain a current Alabama Driver’s License.  Some evening and weekend will be expected.

As an Outreach Specialist you will be a liaison for infectious and chronic disease prevention and education for the community. Duties will include conducting outreach events, HIV and Hepatitis C (HCV) testing, and conducting HIV/AIDS, HCV and Sexually Transmitted Infection prevention and awareness activities.

Duties and Responsibilities

• Conduct HIV and Hepatitis C Testing on assigned clinic days, Mobile Testing Unit and outreach as scheduled for populations of focus.
• Design and implement educational sessions and program activities to promote health in the areas of HIV/AIDS, Hepatitis C, Sexually Transmitted Infections and related conditions and social determinants of health.
• Participate in outreach events for testing, community education, and HIV awareness.
• Regular communication with other departments for continuity of care and referrals.
• Network with other agencies for referrals.
• Complete Post-Test Education sessions for eligible clients.
• Readily available to engage and educate the community on chronic and infectious disease, not limited to HIV and STD’s.
• Provide health educational expertise in the forms of presentations, informational table events and overall outreach in the community.
• Provide tailored and culturally sensitive educational materials for youth, minorities, the LGTBQ community, and people who use drugs.
• Work collaboratively with other LGBTQ and allied agencies for outreach aimed at building organizational capacity.
• Recruit, screen, and enroll individuals for health education programs.
• Collect and organize outreach data from intervention volunteers/peers for reporting.
• Maintains accurate records through data entry and monthly reporting and participates in annual grant meetings and audits.
• Submit program reports to Data Collection Specialist and Director as required.
• Attend community-based meetings as assigned.
• Attend regular Health Education and staff development meetings.
• Works with supervisor and Development/Marketing department on promotion of events and outreach materials.
• Assist in other functions or duties in the department as needed.
• Participate in agency Program Quality Improvement/Quality Assurance activities and initiatives.
• All other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA privacy and security rules
• Knowledge of the basics of HIV transmission, disease process and prevention.
• Ability to establish and maintain effective working relationships with others.
• Ability to communicate effectively, verbally and in writing
• Ability to make public presentations.
• Ability to work independently.
• Ability to work with diverse populations

Software Access

• Microsoft Office
• CAREWare
• HADIS

Minimum Qualifications

A bachelor’s degree and at least one year experience in outreach, recruiting, public health, communication, or social work.

1 year HIV testing, outreach experience, APS certification or Substance Use prevention experience preferred. 

Bilingual preferred

Special Note:  Must maintain a current Alabama Driver’s License.  Occasional evening and weekend work is required.