enhtesvi
Albertville Clinic Manager

Duties and Responsibilities

  • Responsible for the overall day to day functions of the Albertville Clinic.
  • Responsible for work allocation, training, problem resolution for support and nursing staff.
  • Conduct performance evaluations for clinic staff and have the authority to recommend hiring or terminating an employee. Collaborate with Patient Access Manager and Director of Nursing on goals for staff.
  • Assists, make appointments, and follow up on appointment completion for clients by referring them for additional supportive services, including housing, dental, mental health, eye glasses, and substance abuse services.
  • Conduct intakes/reassessments (psychosocial assessments) and conduct six (6) month follow-up.
  • Develop individual treatment plans with clients to determine and accomplish goals based on the outcome of the psychosocial assessments.
  • Ensure that Ryan White funds are the payer of last resort while fulfilling the needs of the clients.
  • Complete post-test education sessions (PTE).
  • Assist clients with questions regarding prescription drug coverage, including applications to pharmaceutical patient assistance programs.
  • Complete applications, recertifications, and revisions for the Alabama AIDS Drug Assistance Program (ADAP).
  • Complete applications and recertifications for the Alabama Insurance Assistance Program (AIAP).
  • Generate and monitor Monthly Recertification Lists for required annual and bi-annual client recertifications.
  • Complete monthly reconciliations of Recertification Lists and update client charts to reflect Inactive/Ineligible status as indicated.
  • Complete applications and recertifications for RWPB Only clientele.
  • Complete daily documentation in both the electronic health record (eClinicWorks) and the supplemental database (CAREWare)
  • Submit monthly documentation and reports, including billing sheets, to the Director of Case Management Services and Chief Financial Officer.
  • Recruit, screen, and enroll individuals for PrEP programs.
  • Complete and facilitate effective risk reduction education for PrEP clients
  • Complete Alere/HIV testing for PrEP client.
  • Provide appropriate case management services to PrEP clients and assist with questions regarding prescription drug coverage, including applications to pharmaceutical patient assistance programs.
  • Provide HIV testing, education, and outreach at request to individuals in Jackson, Marshall, and DeKalb counties.
  • Report HIV testing, education, and outreach numbers and demographic information as requested to the Director of Health Education.
  • Prepare and submit PTE billing for assigned area to Director of Health Education monthly.
  • Complete and submit required ADPH documentation for billing reporting (e.g. activity logs, report forms) to Director of Health Education monthly.
  • Serve as resource to patients, staff and community.
  • Ensure all policies and procedures are adhered to.
  • Ensure Telemed surveys are completed and transmitted to Medical AIDS Outreach on a monthly basis.
  • Review and approve clinic invoices and receipts, submit to accounts payable on a weekly basis.
  • Approve PTO requests from clinic nursing and front office staff and enter into time clock database.
  • Approve nursing and front office time sheets bi-weekly.
  • Participate on Quality Improvement projects and attend monthly Quality Improvement Meeting and Thrive Satellite Clinic meetings.
  • Attend and provide clinic updates at weekly Manager’s Meetings.
  • Performs duties of Social Worker for Thrive clients (see SW job description for additional duties).

Knowledge, Skills, and Abilities

  • Knowledge of HIPAA laws.
  • Knowledge of EMR, CAREWare and other clinic databases.
  • Knowledge of Excel and Microsoft Word.
  • Knowledge of Ryan White and other grant requirements.
  • Knowledge of the basics of HIV transmission, disease process and prevention.
  • Ability to effectively manage others.
  • Ability to plan, organize and coordinate work assignments.
  • Ability to communicate effectively.
  • Ability to establish and maintain effective working relationships with others.

Software Access

  • Microsoft Office
  • eClinical Works
  • CAREWare
  • Adobe Reader

Minimum Qualifications

Master’s degree in Social Work and licensed by the Alabama State Board of Social Work Examiners (ABSWE) and worked in the HIV office setting for a minimum of 3 years. Must be bi-lingual.

This position is considered a management position and requires a 4 week notice of resignation to qualify for full payment of accrued PTO up to 80 hours.

Director of Health Education

This position would be responsible for the oversight and day to day activities of the Health Education, Outreach and PrEP programs offered by Thrive Alabama.

Duties and Responsibilities

  • Supervise all department staff, including work allocation, training, problem resolution, and annual performance evaluations.
  • Assess current and future community needs, solicit input from stakeholders, and recommend population-specific and culturally relevant programs for development and implementation in alignment with Thrive’ mission and strategic priorities established by the Senior Leadership Team.
  • Oversee grant funded programs, ensuring grant deliverables are met and required reports are submitted by assigned deadlines.
  • Ensure ongoing programmatic excellence by establishing benchmarks, timelines, and the resources needed to achieve strategic goals; set standards for accountability and measurements of success; analyze programmatic trends, identify issues, and proactively recommend changes or ending of programs as appropriate.
  • Seek opportunities for and draft program-based grant proposals (foundation, community, and local, state, and federal government).
  • Serve as an organizational representative in collaborative partner networks and at related community events and activities.
  • Develop a knowledge management system that ensures continuous communication and maximum sharing of information and learning throughout the organization including the management team, program staff, interns, volunteers and board members.
  • Work collaboratively with the management team to integrate cross program/organization activities and functions.
  • Ensure accountability among team members by modeling tight oversight of individual, organizational, and program performance standards.
  • In collaboration with Development and Marketing team, develop and implement awareness and marketing strategies to expand program participation and authentic engagement with targeted populations.
  • Conduct disease specific trainings/LGBTQ cultural competency trainings within the organization and for public agencies, business organizations, educational and healthcare institutions, and other nonprofits.
  • Develop a vision and plan for the future programs and services offered at Thrive, including anticipation of changes in funding streams, client and staffing needs.
  • Work with other departments to set an annual calendar of programs, services and events.
  • Maintain and build upon the systems and processes for recording program activities including facilitating data collection and analysis, sharing of knowledge, and collecting narrative success stories that demonstrate progress toward strategic program goals.
  • Draft program budgets and maintain fiscal controls within the scope of Thrives approved annual budget in coordination with the CFO including oversight and management of scope of work for grant funded programs and adherence to performance and fiscal metrics.
  • Ensure program compliance with all laws, regulations, organizational policies, and funding guidelines.
  • Develop and maintain department specific policies, procedures, and training protocols.
  • Interface with other LGBTQ and allied agencies for technical assistance and collaboration aimed at building organizational capacity.
  • Participate in agency Program Quality Improvement/Quality Assurance activities and initiatives.
  • Responsible for training individuals to conduct rapid HIV/Hep C screening and provide counseling, testing and referrals.
  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • Knowledge of program planning and evaluation techniques.
  • Knowledge of budget planning and management.
  • Knowledge of supervisory principles and practices.
  • Knowledge of HIV/STI transmission, prevention and disease process.
  • Knowledge of HIPAA confidentiality requirements
  • Knowledge of LGBTQ community needs
  • Ability to make oral presentations
  • Ability to communicate effectively verbally and in writing.
  • Ability to establish and maintain effective working relationships with others.

Software Access

  • Microsoft Office
  • CAREWare
  • eClinical Works

Minimum Qualifications

A master’s degree in Public Health, Health Education or related field; OR a bachelor’s degree and five years supervisory experience in related field. Demonstrated knowledge and application of primary prevention, health behavior, assessment, curriculum development, program planning/implementation, and evaluation. Experience working with a culturally diverse population, including LGBTQ community, is preferred.

Family Practice Physician (Part Time)

This position will be a part of the collaborative team with the other physicians, nurse practitioners and ancillary staff to provide primary healthcare services and comprehensive health and the coordination of all services necessary for health promotion, maintenance, rehabilitation and the prevention of disease and disability. This is a part time position working 2 or 3 days a week.

Duties and Responsibilities

  • Provide comprehensive primary care to adolescents and adults, primarily, and pediatrics patients, occasionally.
  • HPI, physical exam, orders for testing, consultations, outside referrals and other necessary data should be documented and appropriate to each diagnosis being addressed according to Evidence Based Medicine as recommended by the American Board of Family Medicine, American Cancer Society, USPSTF, and up to date.
  • Serve as a collaborating physician for mid-level practitioners according to the Alabama Board of Medical Examiners standards.
  • Document all findings and pertinent data in EMR.
  • Serve on rotation for after-hours answering service (i.e. “on call” for remote phone calls; no in house call).
  • Close out all charts in a time frame determined by the CFO, COO, and CMO.
  • Ensure that treatment orders are carried out.
  • Screen and refer clients to other community service providers as appropriate.
  • Lead patient-care team meetings.
  • Provide minor office based surgical procedures including minor I&D, suturing, simple biopsies and removal of minor lesions, EKG review, and possible bedside/point of care ultrasound use.
  • Utilize data from all sources to support a diagnosis or differential diagnosis.
  • Utilize evidence based medicine to guide choice of appropriate treatment for the diagnosis.
  • Work collaboratively with Chief Medical Officer to review and treat complex patients and/or refer patients if not within your scope to appropriate specialist.
  • Assist in precepting all medical students and residents as needed.
  • Ensure clinic’s objectives regarding documentation, billing, patient engagement, and healthcare quality are met.
  • Promote clinic’s services to patients and the local community.
  • Assist in developing health care protocols, procedures and forms as appropriate in order to standardize and improve care.
  • Maintain continuing education as required by the American Medical Association and American Board of Family Medicine to ensure continued licensure and employment.
  • Participate in Quality Improvement Committee and QI projects as assigned.
  • Assume all other responsibilities that are assigned by Chief Medical Officer or Chief Operating Officer.

Knowledge, Skills, and Abilities

  • Knowledge base for the management of health issues generally considered part of Family Medicine and primary care.
  • Knowledge base for managing HIV and Hepatitis C or willingness to acquire this knowledge under direction of Chief Medical Officer.
  • Ability to effectively communicate with patients about their disease to establish patient understanding and commitment to care.
  • Ability to develop therapeutic relationship with patients to encourage compliance during care.
  • Ability to work with patients, significant others and staff from diverse populations.
  • Knowledge of HIPAA laws and commitment to protecting the privacy and confidentiality of our patients.
  • Ability to effectively and cooperatively communicate with staff and colleagues.
  • Ability to organize, present, and offer education and training programs.
  • Ability to establish and maintain effective team relationships with other healthcare personnel and the public.

Minimum Qualifications

  • Current board certification by the American Board of Family Medicine (ABFM) or the American Osteopathic Board of Family Medicine (AOBFM)
  • M.D. or D.O. with a specialty in family or general practice medicine with at least 2 to 4 years of experience preferred
Medical Assistant

Duties and Responsibilities

  • Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; obtaining height and weight measurements; confirming purpose of visit or treatment.
  • Prepares patients for the health care visit by accompanying them to the examining room; providing examination gowns and drapes as needed; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment; assists Provider during exams as needed
  • Prepares and administers medications, immunizations and therapeutic injections as ordered and directed by the Provider while following 340b and ADAP guidelines; explain ordered procedures or treatments to patients.
  • Assists Provider (s), with refilling medications, reviewing lab results, facilitating referrals and prior authorizations with appropriate documentation.
  • Review daily charts with providers to address patient preventive healthcare maintenance, immunization schedule, potential risk factors and CDSS alerts.
  • Make, track, and complete referrals to area specialists.
  • Performs Echocardiogram testing
  • Report any significant patient reactions to medications or procedures immediately to the provider or supervisor.
  • Provide coverage for late clinic as scheduled by supervisor.
    Assist in the evaluation of patient encounters in regards to coding in the EMR for procedures to optimize billing.
  • Notify patient of lab results, procedure results and referral appointments.
  • Assist SW staff with required medication refills for ADAP, PAP or Curant programs and distributes medications accordingly.
  • Input patient data into eClinicalWorks, CareWare and other appropriate computer applications.
  • Sanitize exam rooms and restock supplies used as needed.
  • Set up AV equipment for Telemedicine and assist Provider(s) in seeing patients via Telemedicine.
  • Participate in team/staff meetings.
  • Participate in Quality Improvement projects as directed by the Quality Manager.
  • Maintain active CPR certification.
  • Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations
  • Maintains patient confidence and protects operations by keeping patient care information confidential in compliance with HIPAA laws
  • Other responsibilities assigned by supervisor.

Knowledge, Skills, and Abilities

  • Knowledge of HIPAA confidentiality requirements and commitment to safeguarding client information.

  • Knowledge of HIV and STI transmission, prevention, treatment, and disease processes

  • Ability to work independently with minimum supervision.

  • Basic computer literacy skills including but not limited to EMR, MS, Excel and CAREWare.

  • Ability to prioritize needs and plan work assignments accordingly.

  • Ability to work with diverse populations including patients, their families and caregivers, and staff

  • Ability to communicate effectively and maintain working relationships with others.

  • Ability to lift and carry a minimum of 30 pounds, sit for extended periods of time, and walk between office buildings.

Software Access

  • Microsoft Office
  • eClinicalWorks
  • CAREWare

Minimum Qualifications and Required Certifications

  • Certification as a Medical Assistant or as a Certified Clinical
  • Medical Assistant (CCMA) by the National Health Career Association (NAH).
  • A Certificate, Diploma or Associates degree in Medical Assistant
  • CPR Certification
  • Bilingual preferred

Special Note: Every two years, successfully complete 10 C.E.U.s in medically related courses.

Patient Access Coordinator II

This position is responsible for managing patient appointments, patient information and payment processing through accurate and timely data entry. This position will have dual supervision when working in satellite clinic: time and attendance will fall under the Clinic Manager and all duties below will fall under the Patient Access Manager.

Duties and Responsibilities

  • Conduct insurance eligibility and intake process to include financial assistance interviews. After collecting all required documentation, explain insurance benefits, copay obligations, service fee requirements per sliding fee scale to patients: collect copays/fees post to patient EMR account.
  • Schedule/cancel/reschedule all appointments according to patient request and/ or scheduling guidelines including those requested through Healow or EMR portal.
  • Ensure that all required patient demographic information is entered and updated as required in both EMR and CAREWare. Enter all medical encounters into CAREWare. Obtain photo ID, insurance cards and take patient photo using the kiosk for medical record.
  • Ensure that Release of Information (ROI), HIPPA and Patient Consent are obtained on all patients, updated as needed and scanned in the patient’s Electronic Medical Record (EMR). Scan all medical records and lab documents into EMR for clinic.
  • Answer multiline telephones, route calls and mail/correspondence to appropriate depts. Document patient communication and assign telephone encounters from answering service messages from the day prior.
  • Ensure services provided are In accordance with HRSA designation standards.
  • Assist in collecting structured data for UDS reporting
  • Arrange for special patient needs prior to the appointment date/time; interpreter, wheelchairs, transportation, etc.
  • Ensure patients are greeted in a professional manner.
  • Enroll all patients in patient portal, Healow app and instruct patient on Kiosk use.
  • Ensure patient has received all services scheduled for before checking out.
  • Ensure that Ryan White funds are the payer of last resort while fulfilling the needs of the clients.
  • Review patient appointments for following clinic day, make reminder calls.
  • Respond to questions/issues related to patient insurance and bills.
  • Obtain patient satisfaction survey on all patients
  • Explain patient policy and procedures to patient for no shows, payment plans, etc.
  • Reconcile cash drawer to ensure accuracy and prepare the drop at end of each day.
  • Travel is required to attend meetings, seminars and to cover satellite clinics as needed.
  • Fax all medical records requests and follow-up to ensure receipt of requested records.
  • Participate in quality improvement projects as directed by manager.
  • Attend team meetings.
  • All other duties assigned by supervisor

Knowledge, Skills, and Abilities

  • Knowledge of HIPAA laws.
  • Knowledge of Ryan White or other grant requirements.
  • Knowledge of basic bookkeeping
  • Knowledge of the procedures and practices for receiving, disbursing and depositing cash.
  • Ability to deal with the public in a tactful and courteous manner.
  • Knowledge of the basics of HIV transmission, disease process and prevention.
  • Ability to communicate effectively.
  • Ability to establish and maintain effective working relationships with others.

Software Access

  • Microsoft Office
  • eClinical Works
  • CAREWare
  • Healow Agent
  • Adobe Reader
  • Join Me

Minimum Qualifications and Required Certifications

  • A high school diploma and one year of clerical experience in a medical environment.
  • A GED may substitute for the required high school diploma.
Phlebotomist

The incumbent in this position serves as a vital member of the healthcare team by utilizing phlebotomy skills to obtain samples from patients for analysis.

Duties and Responsibilities

  • Obtain blood specimens by established venipuncture and capillary techniques (adult and pediatric), as well as urine or other samples as ordered by the clinician.

  • Process, package, and route specimens to the appropriate laboratory while maintaining specimen integrity by approved laboratory methods.

  • Run routine CLIA-waived in-office tests (e.g., urine pregnancy, strep A, influenza, urine dipstick). Ensure Quality Control is performed and documented. Troubleshoot if QC is out of acceptable range.

  • Ensure safe handling of blood products and proper disposal of hazardous waste.

  • Assist in compliance with OSHA standards and AAC policies and procedures for infection control by maintaining a clean and sterile environment, including daily cleaning of the lab and emptying of biohazard bags.

  • Maintain log book(s) for specimens sent each day.

  • Receive and enter lab results into the patient's electronic medical record (EMR) and CAREWare.

  • Maintain Temperature logs twice a day on the laboratory refrigerator, freezer and room temp. Troubleshoot if temperatures are out of range.

  • Inventory control of laboratory supplies.

  • Review pending labs and investigate if any are missing.

  • Report equipment or lab deviations to lab supervisor, take action to remediate.

  • Collaborate with providers and Director of Nursing to discuss updates on clinical lab tests and specimen collection.

  • Conducts investigation into receiving lab or collection discrepancies. Presents resolutions to supervisor.

  • Assist at ancillary sites as needed.

  • Participate in Quality Improvement Project.

  • Provide coverage at other Thrive Alabama facilities as needed.

  • Maintain Phlebotomy certification

  • All other duties as assigned.

Knowledge, Skills, and Abilities

  • Knowledge of basic concepts of HIV transmission, prevention and disease process.
  • Knowledge of specific laboratory solutions, materials, and media necessary to perform duties.
  • Knowledge of HIPAA confidentiality requirements and commitment to safeguarding client information. 
  • Basic computer literacy for data entry, including Microsoft Excel and EMRs.
  • Ability to prioritize needs and plan work assignments accordingly.
  • Ability to work with patients, significant others and family members from diverse populations.
  • Ability to communicate effectively and maintain working relationships with others. 
  • Ability to lift and carry a minimum of 30 pounds, sit for extended periods of time, and walk between office buildings.

Software Access

Microsoft Office

CAREWare

eClinical Works

Minimum Qualifications

High school diploma and at least one (1) year of laboratory experience.

Certification in Phlebotomy from an accredited college or technical school may substitute for the required experience.

 

PrEP Outreach Coordinator

As a PrEP Outreach Coordinator you will be a liaison for infectious and chronic disease prevention and education for the community. You will provide non-clinical education on HIV prevention, PrEP medication adherence, safe sex practices as well as healthy lifestyle choices. Duties will include coordinating and developing PrEP outreach engagement events, education, awareness, linkage to agency PrEP program and HIV testing.

Duties and Responsibilities

  • Recruit, screen, and refer individuals for PrEP programs to PrEP Case Manager.
  • Network with other agencies for referrals, outreach events for testing and PrEP community education and awareness.
  • Develop and Coordinate outreach events for HIV testing, PrEP community education and awareness.
  • Work collaboratively with PrEP Case Manager to identify client risk factors to address when engaging the community to promote awareness of PrEP program.
  • Recruit and collect interest surveys to direct scope of PrEP program.
  • Work collaboratively with other LGBTQ+ and allied agencies for technical assistance and collaboration aimed at building organizational capacity and increasing PrEP referrals.
  • Complete Post-Test Education sessions for eligible clients.
  • Facilitate high impact intervention sessions with fidelity.
  • Readily available to engage and educate the community on chronic and infectious disease, not limited to HIV and STD’s.
  • Provide health educational expertise in the forms of presentations, informational table events and overall outreach in the community.
  • Provide tailored and culturally sensitive educational materials for youth, minorities and the LGTBQ+ community.
  • Maintain accurate records through data entry and monthly reporting, and participates in annual grant meetings and audits;
  • Submit program reports to Director and Data Analyst as required.
  • Attend community-based meetings as assigned.
  • Conduct HIV Testing on assigned clinic days, Mobile Testing Unit and outreach as scheduled for population of focus.
  • Attend regular Health Education and staff development meetings.
  • Works with supervisor and Development/Marketing department on promotion of events and outreach materials.
  • Assist in other functions or duties in the department as needed.
  • Participate in agency Program Quality Improvement/Quality Assurance activities and initiatives.
  • All other duties as assigned.

Knowledge, Skills, and Abilities

  • Knowledge of HIPAA privacy and security rules
  • Knowledge of the basics of HIV transmission, disease process and prevention.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to communicate effectively, verbally and in writing
  • Ability to make public presentations.
  • Ability to work independently.
  • Ability to work with diverse populations

Software Access

  • Microsoft Office
  • CAREWare

Minimum Qualifications

A bachelor’s degree in public health, communication, social work or other related field.

1 year HIV testing, PrEP knowledge, or outreach experience preferred.

Special Note: Must maintain a current Alabama Driver’s License. Some evening and weekend will be expected.

Youth Outreach Coordinator

As the Youth Outreach Coordinator you will have the great opportunity to engage and assist the youth (11-24) at schools, colleges and universities and community-based organizations to provide HIV education and engage a diverse population of young people.

Duties and Responsibilities

  • Assesses the needs of young people in the community, plans and delivers programs related to areas such as health, fitness, smoking, drugs, gangs, violence, relationships and bullying;
  • Under the direction of Health Education Director, manage, coordinate and administer youth and community projects, reports and formal presentations.
  • Mentors, coaches and supports at-risk youth to facilitate personal, social and educational growth while encouraging greater social inclusion;
  • Partners with parents, parent organizations, local boards of education, and other community groups to win support for Student Movement Against Stigma and Hate (SMASH) projects and serves as an advocate for young people's interests;
  • Coordinate trainings and activities for volunteers/peers for community-level interventions.
  • Facilitate high impact prevention sessions with fidelity.
  • Readily available to engage and educate the community on chronic and infectious disease, not limited to HIV and STD’s.
  • Provide health educational expertise in the forms of presentations, informational table events and overall outreach in the community.
  • Provide tailored and culturally sensitive educational materials for youth, minorities and the LGTBQ community.
  • Work collaboratively with other LGBTQ and allied agencies for outreach aimed at building organizational capacity, especially those who cater to LGBTQ youth.
  • Attends and contributes to multi-agency meetings that bring together practitioners from various youth-serving organizations as part of a team approach;
  • To maintain an up-to-date knowledge of safeguarding health and safety for youth;
  • Maintains accurate records, and participates in annual grant meetings and audits;
  • Works with supervisor and Development/Marketing department on promotion of events and outreach materials.
  • Participate in agency Program Quality Improvement/Quality Assurance activities and initiatives.
  • Conduct HIV Testing on Mobile Testing Unit and in outreach as scheduled
  • Assist in other functions or duties in the department as needed.
  • All other duties as assigned.

Knowledge, Skills, and Abilities

  • Knowledge of HIV transmission, prevention and disease process.
  • Knowledge of HIPAA confidentiality requirements
  • Knowledge of counseling techniques and best practices
  • Ability to make oral presentations
  • Ability to plan, organize and coordinate work assignments.
  • Ability to operate a vehicle and willingness to travel across the twelve counties of North Alabama.
  • Ability to interact effectively with clients and families from diverse populations.
  • Ability to communicate effectively verbally and in writing and interact with the community.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to establish and maintain effective team relationships with other community organizations and the public.

Software Access

  • Microsoft Office
  • CAREWare

Minimum Qualifications

Qualified applicant must have a Bachelor’s degree in education, public health, marketing, communication, or a related area; have 2 years successful paid job experience working with youth and community outreach.

Special Note: Must maintain a current Alabama Driver’s License. Some evening and weekend will be expected.

VICTIM ADVOCATE

As the Victim Advocate for the Victims of Grant Act (VOCA) in the Department of Behavioral Health, you will have the opportunity to increase behavioral healthcare for individuals, age 18 and older, from underserved populations who report violent crime victimization in childhood or adulthood. The Victim Advocate, performing an essential role, assists survivors of violent crime with access to grant-funded case management, individual therapy, group therapy and victim advocacy. Eligible for grant-funded VOCA services are persons from at least ONE of the following underserved populations: ethnic/racial minorities; persons over age 60; persons who are LGBTQ; persons with a disability; and persons living in a very rural area.

Duties and Responsibilities

  • Increase Thrive Alabama’s capacity to serve adult victims of crimes of sexual assault, intimate partner violence, and physical abuse (AVOCAs) from marginalized, underserved, and socially excluded populations, including persons who are ethnic minorities; LGBTQ populations; over age 60; living with a disability; and/or living in a very rural populations; the Victim Advocate identifies, assesses, and refers AVOCAs to needed services and resources.

  • Provide timely crisis intervention services to AVOCA as assigned by Director of Behavioral Health.

  • Provide support and referrals to needed services, including referrals for mental health counseling, for underserved AVOCA, especially services to minorities, people living in rural areas in North Alabama and persons who are lesbian, gay, bisexual or transgender (LGBTQ)

  • Provide professional advocacy and psychosocial support, including, but not limited to: working with a victim to assess the impact of the crime; identification of victim’s needs; case management; management of practical problems created by victimization; identification of resources available to the victim; provision of information, referrals, advocacy, and follow-up contact for continued services, as needed.

  • Provide advocacy and support to victims of crimes that is culturally specific, trauma informed, and inclusive, including transportation of victims to receive services and to participate in criminal justice proceedings.

  • Enhance and build resources in Thrive Alabama’s 12 county catchment area to meet the specific needs of underserved AVOCs, including facilitating formation of a trauma informed network of culturally -specific agencies to provide referrals to meet the needs of AVOCs.

  • Notify and assist AVOCs in applying for Alabama Crime Victims’ Compensation.

  • Communicate with the Behavioral Health Department’s Data Entry Specialist and Department Director to develop a system of scheduling clients for sessions with victim advocate.

  • Document sessions and other contacts in a timely manner appropriate documentation software.

  • Collaborate with mental health therapists, other case managers, medical providers, nurses, providers, and housing staff as needed to ensure quality client care.

  • Coordinate volunteer activities on behalf of underserved victims of crime.

  • Complete monthly and/or other requested reports in a timely manner.

  • Maintains confidentiality of client information.

  • All other duties as assigned by Director of Behavioral Health.

Knowledge, Skills, and Abilities

  • Knowledge of dynamics of trauma and impact of violence on adult victims, especially victims of domestic, physical and sexual violence, including evidence-based techniques.

  • Knowledge of crisis intervention strategies.

  • Knowledge of case management and community resources for AVOCAs.

  • Knowledge of the criminal justice system in North Alabama.

  • Ability to operate a vehicle and willingness to travel as needed.  

  • Ability to interact effectively with clients and families from diverse and underserved populations.

  • Strong desire to work with diverse and underserved populations of crime

  • Ability to work in a nonjudgmental way with victims/survivors of violence and treat all people with dignity and respect.

  • Ability to establish and maintain effective relationships with team members, other healthcare professionals, Thrive Alabama stake holders, and the public.

  • Knowledge of and ability to maintain client confidentiality and privacy.

Software Access

  • Microsoft Office
  • eClinical Works

Minimum Qualifications

Candidate must be have a Bachelor of Social Work from an accredited program.  Licensed Bachelor’s Social Worker Preferred.  Peer support certification preferred.

Medical Providers
Apply Today

We are always looking for motivated medical providers and always accept resume/CV submissions. Please submit your resume to This email address is being protected from spambots. You need JavaScript enabled to view it. if you're interested in joining our team!

About our community

Huntsville, Alabama is a vibrant metropolitan area tucked away in the foothills of the Appalachian Mountains, with a welcoming laidback southern charm.

Thinking about relocating? Reach for the stars in the community where the sky is not the limit. Military, space, telecommunications, biotechnology, diversified manufacturing, and a variety of emerging specialties provide challenging work in delightful surroundings. The area enjoys a favorable cost of living and quality of life. Mountains, lakes, woodlands, and the Tennessee River accommodate numerous recreational activities. A temperate climate enhances the season for outdoor sports, including world-class golf, hiking, biking, and fishing. Major concerts, Broadway and symphony performances, and extensive permanent collections and traveling exhibitions contribute to a wonderful way of life.

We are only 5 hours away from the white pristine beaches of the Gulf of Mexico, 2 hours from Music City Nashville, TN, and 4 hours from Atlanta.

Clinic Locations
Huntsville
600 St. Clair Avenue SW
Building 3
Huntsville, AL 35801
256-536-4700
Huntsville: Wellness Clinic
600 St. Clair Avenue SW
Building 7 Suite 18
Huntsville, AL 35801
256-382-5696
Florence
112 S. Pine Street SW
Suite 202
Florence, AL 35630
256-764-0492
Albertville
201 E. McKinney Avenue
Suite A
Albertville, AL 35950
256-660-5127
Our Mission
Thrive Alabama empowers our patients to create a healthy community by providing compassionate, accessible, affordable, comprehensive care.

Holiday Closings

Jan 1: New Year's Day
Jan 20: Martin Luther King
April 10: Good Friday
May 25: Memorial Day
July 3: Independence Day
Sept 7: Labor Day
Nov 26-27: Thanksgiving
Dec 24-25: Christmas

After Hours info

If you have a medical emergency after clinic hours, call 911 immediately or go to nearest emergency room.
For after-hours medical concerns that need immediate attention please call 256-536-4700 and press zero to be connected to the answering service.
For after-hours non-medical emergency questions or requests please call 256-536-4700 to leave a voicemail. Your call will be returned the next business day.

Si nuestra oficina está cerrada y tiene una emergencia llame al 911 o vaya a su sala de emergencias local.
Para inquietudes médicas fuera del horario de atención que requieren atención inmediata, llame al 256-536-4700 y presione cero para conectarse al servicio de contestador.
Para preguntas o solicitudes de emergencia no médicas fuera del horario de atención, llame al 256-536-4700 para dejar un correo de voz. Su llamada será devuelta el siguiente día hábil.

Copyright  © 2019 Thrive Alabama. All Rights Reserved.