Duties and Responsibilities

The HR generalist performs human resources-related duties at the professional level and may carry out responsibilities in some or all of the following functional areas: employee relations, training, employment, labor relations, affirmative action and employment equity

• Maintains all employee and applicant documentation as directed.
• Manages and tracks all employee disciplinary action.
• Coaches, counsels and guides managers before executing employee disciplinary actions.
• Maintains and processes all Unemployment Notices of Entitlement and potential charges in a timely, efficient manner. Attends unemployment hearings when necessary.
• Assists with recruitment tasks as needed (reviews applications, interviews).
• Acts as an employee relations specialist.
• Monitors tardy and absenteeism reports and ensures proper documentation is issued on employees who have excessive tardiness or absenteeism problems.
• Maintains, updates and distributes the employee phone list.
• Ensures compliance with USCIS Form I-9 Employment Eligibility Verification; periodically audits Forms I-9.
• Distributes and monitors employee performance evaluations and ensures they are done in a timely manner (i.e., three months, six months, one year and yearly thereafter).
• Reports, maintains and monitors all workers' compensation case files; follows-up on open cases.
• Monitors employee eligibility for benefits plans. Reviews benefits with employees and processes enrollment, cancellation or changes. Verifies benefit billing accuracy and processes for payment.
• Administers COBRA for group health plans.
• Acts as payroll and time clock backup for Director.
• Maintains and coordinates employee recognition programs.

Knowledge, Skills, and Abilities

• Knowledge of HR principles and practices
• Knowledge of employment law
• Ability to use Microsoft Office programs and other relevant software.
• Ability to communicate orally and in writing
• Ability to maintain effective relationships with all levels of staff.
• Ability to plan, organize and coordinate work assignments
• Ability to be discrete and ethical
• Ability to manage employee conflicts and solve problems

Software Access

• Microsoft Office
• Cabinet

Minimum Qualifications

Associates Degree and two years HR experience; or six years of HR experience can substitute for the required education and training experience.

Duties and Responsibilities

• Perform triage of patients with documentation to include, but not limited to, HPI, medication reconciliation, medical history, family history, social history, vital signs and preventive medicine.
• Administers medications, immunizations and therapeutic injections as ordered by the provider while following 340b and ADAP guidelines.
• Assist Provider(s) with examinations, refilling medications, reviewing lab results, in house procedures, facilitating referrals and prior authorizations with appropriate documentation.
• Review daily charts with providers to address patient preventive healthcare maintenance, immunization schedule, potential risk factors and CDSS alerts.
• Report any significant patient conditions or reactions to medications or procedures immediately to the provider or supervisor.
• Assist in the evaluation of patient encounters in regards to coding in the EMR for procedures to optimize billing.
• Notify patient of lab results, procedure results and referral appointments.
• Explain ordered procedures or treatments to patients.
• Assist SW staff with required refills for ADAP, PAP or Curant programs.
• Input patient data into EClinicalWorks and Careware.
• Sanitize and restock supplies used in exam rooms as needed.
• Set up AV equipment for Telemedicine and assist Provider(s) in seeing patients via Telemedicine.
• Participate in team meetings.
• Participate in Quality Improvement projects as directed by the Quality Manager.
• Other responsibilities assigned by Director of Nursing.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of HIV transmission, prevention and disease process
• Ability to work independently with minimum supervision.
• Basic computer literacy skills including but not limited to EMR, MS, Excel and CAREWare.
• Ability to work with patients, significant others and staff from diverse populations.
• Ability to effectively communicate with staff and patients.

Software Access

• Microsoft Office
•  eClinical Works
• CAREWare

Minimum Qualifications

Certification as a Medical Assistant or as a Certified Clinical Medical Assistant (CCMA) by the National Health Career Association (NAH). A Certificate, Diploma or Associates degree in Medical Assistant. Bilingual preferred.

Special Note: Every two years, successfully complete 10 C.E.U.s in medically related courses.

The incumbent in this position serves as a vital member of the healthcare team by utilizing phlebotomy skills to obtain samples from patients for analysis.

Duties and Responsibilities

• Obtain blood specimens by established venipuncture and capillary techniques (adult and pediatric), as well as urine or other samples as ordered by the clinician.

• Process, package, and route specimens to the appropriate laboratory while maintaining specimen integrity by approved laboratory methods.

• Run routine CLIA-waived in-office tests (e.g., urine pregnancy, strep A, influenza, urine dipstick). Ensure Quality Control is performed and documented. Troubleshoot if QC is out of acceptable range.

• Ensure safe handling of blood products and proper disposal of hazardous waste.

• Assist in compliance with OSHA standards and AAC policies and procedures for infection control by maintaining a clean and sterile environment, including daily cleaning of the lab and emptying of biohazard bags.

• Maintain log book(s) for specimens sent each day.

• Receive and enter lab results into the patient's electronic medical record (EMR) and CAREWare.

• Maintain Temperature logs twice a day on the laboratory refrigerator, freezer and room temp. Troubleshoot if temperatures are out of range.

• Inventory control of laboratory supplies.

• Review pending labs and investigate if any are missing.

• Report equipment or lab deviations to lab supervisor, take action to remediate.

• Collaborate with providers and Director of Nursing to discuss updates on clinical lab tests and specimen collection.

• Conducts investigation into receiving lab or collection discrepancies. Presents resolutions to supervisor.

• Assist at ancillary sites as needed.

• Participate in Quality Improvement Project.

• Provide coverage at other Thrive Alabama facilities as needed.

• Maintain Phlebotomy certification

• All other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of basic concepts of HIV transmission, prevention and disease process.

• Knowledge of specific laboratory solutions, materials, and media necessary to perform duties.

•  Knowledge of HIPAA confidentiality requirements and commitment to safeguarding client information. 

• Basic computer literacy for data entry, including Microsoft Excel and EMRs.

•  Ability to prioritize needs and plan work assignments accordingly.

• Ability to work with patients, significant others and family members from diverse populations.

• Ability to communicate effectively and maintain working relationships with others. 

• Ability to lift and carry a minimum of 30 pounds, sit for extended periods of time, and walk between office buildings. 

Software Access

• Microsoft Office
• eClinical Works
• CAREWare

Minimum Qualifications

High school diploma and at least one (1) year of laboratory experience. 

Certification in Phlebotomy from an accredited college or technical school may substitute for the required experience.

This position is responsible for managing patient appointments, patient information and payment processing through accurate and timely data entry. This position will have dual supervision when working in satellite clinic: time and attendance will fall under the Clinic Manager and all duties below will fall under the Patient Access Manager.

Duties and Responsibilities

• Conduct insurance eligibility and intake process to include financial assistance interviews. After collecting all required documentation, explain insurance benefits, copay obligations, service fee requirements per sliding fee scale to patients: collect copays/fees post to patient EMR account.
• Schedule/cancel/reschedule all appointments according to patient request and/ or scheduling guidelines including those requested through Healow or EMR portal.
• Ensure that all required patient demographic information is entered and updated as required in both EMR and CAREWare. Enter all medical encounters into CAREWare. Obtain photo ID, insurance cards and take patient photo using the kiosk for medical record.
• Ensure that Release of Information (ROI), HIPPA and Patient Consent are obtained on all patients, updated as needed and scanned in the patient’s Electronic Medical Record (EMR). Scan all medical records and lab documents into EMR for clinic.
• Answer multiline telephones, route calls and mail/correspondence to appropriate depts. Document patient communication and assign telephone encounters from answering service messages from the day prior.
• Ensure services provided are In accordance with HRSA designation standards.
• Assist in collecting structured data for UDS reporting
• Arrange for special patient needs prior to the appointment date/time; interpreter, wheelchairs, transportation, etc.
• Ensure patients are greeted in a professional manner.
• Enroll all patients in patient portal, Healow app and instruct patient on Kiosk use.
• Ensure patient has received all services scheduled for before checking out.
• Ensure that Ryan White funds are the payer of last resort while fulfilling the needs of the clients.
• Review patient appointments for following clinic day, make reminder calls.
• Respond to questions/issues related to patient insurance and bills.
• Obtain patient satisfaction survey on all patients
• Explain patient policy and procedures to patient for no shows, payment plans, etc.
• Reconcile cash drawer to ensure accuracy and prepare the drop at end of each day.
• Travel is required to attend meetings, seminars and to cover satellite clinics as needed.
• Fax all medical records requests and follow-up to ensure receipt of requested records.
• Participate in quality improvement projects as directed by manager.
• Attend team meetings.
• All other duties assigned by supervisor

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of Ryan White or other grant requirements.
• Knowledge of basic bookkeeping
• Knowledge of the procedures and practices for receiving, disbursing and depositing cash.
• Ability to deal with the public in a tactful and courteous manner.
• Knowledge of the basics of HIV transmission, disease process and prevention.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Software Access

• Microsoft Office
• eClinical Works
• CAREWare
• Healow Agent
• Adobe Reader
• Join Me

Minimum Qualifications

• A high school diploma and one year of clerical experience in a medical environment.
• A GED may substitute for the required high school diploma.