The Chief Medical Officer is responsible for the day to day supervision of Thrive Alabama’s Federally Qualified Health Center (FQHC) and satellite clinic providers and services that includes; Primary Medical Care, Behavioral Health, HIV Care, Pediatric Care, Transgender Care, The Wellness Center (STI clinic) and PrEP Clinic. CMO will promote shared goals and values of the providers and clinical services with leadership to affirm and promote passion for the Thrive Alabama’s mission.

This position is also required to give guidance and advice to the Senior Leadership Team and Board of Directors on a broad range of clinical quality initiatives, clinical policy, and strategic issues that are required, in order to achieve the short and long-term strategies and objectives of Thrive Alabama. This position works closely with members of the medical staff to establish and maintain the highest quality of medical care for Thrive Alabama patients. Together with the CEO, the CMO represents the interests and needs of Thrive Alabama to various organizations in achieving the goals of the organization.

Duties and Responsibilities

• Supervise all medical providers, including work allocation, training, problem resolution, and annual performance evaluations.
• Be qualified and act as a collaborating physician for mid-level practitioners according to the Alabama standards. Oversee collaborative agreements between physicians and mid-level practitioners.
• Develop, review, and implement clinical practice guidelines and protocols using quality and evaluation activities in accordance with Federal, State and organizational policies.
• In conjunction with COO and Director of Nursing develop, implement and oversee a clinical infrastructure that supports the delivery of quality and evidence based primary care services in furtherance of Thrive Alabama’s mission to provide high quality, cost-effective care to all Patients.
• Direct, oversee and monitor the clinical infrastructure to prevent, detect and correct, when necessary, any non-compliance that violates or otherwise interferes with the ability of the organization to comply with applicable requirements. Reviewing clinical practice by developing and participating in medical record audits, peer review, and other practice review activities; assists with clinical data review.
• Work with CEO, COO and Director of Patient Access to create a system to maximize patient visit efficiency allowing for increase in number of patients seen.
• Work with CEO and CFO to understand and analyze data to maximize clinical goals for sustainability, based on organizational and national standards.
• Provide patient direct care as needed, to evaluate firsthand the health care delivery system of the clinic.
• In conjunction with management, schedule and facilitate meetings with providers to guarantee excellent patient care.
• Provide education to the providers on policies written for clinical services.
• Work with Director of Nursing and Clinical Informatics Specialist in the optimization of Electronic Medical Record System (eClinical Works) and reporting, adopting practices for efficiency and quality.
• Oversee the peer review processes to ensure they are consistently followed by all providers.
• Evaluate quality initiatives, examining outcomes against benchmarks, and developing and revising the organizations protocols, policies and procedures to ensure efficient quality operations, improvement and monitoring throughout the organization assuring quality practices are promoted by the development of practice guidelines, staff development activities, clinical practice review.
• Assist in the strategic and financial planning to set short and long term goals for clinical excellence, to identify future services to be provided, to identify new technologies and equipment and to develop operating and capital budgets as appropriate.
• Constantly evaluate provider capacity, reviewing provider panels, to ensure that organizational service needs are met.
• Acting as Co-Chair of QI/QA, provide oversight, guidance and direction to QI/QA committee to ensure QI/QA issues, studies and workgroups are focused on key strategies designed to improve Thrive Alabama’s position into the FQHC Model. Collaborate with Clinical Quality Improvement (CQI) team to develop an annual quality plan and goals providing leadership in the development of QI protocols.
• Serves as Medical Director for Ryan White program.
• Evaluate the use of telemedicine to optimize and promote usage to provide quality medical care to patients across North Alabama.
• Oversee and participate in the afterhours call, providing input and guidance regarding afterhours system of care.
• Promote the organization and its services to community partners and members of the medical community.
• Facilitate and coordinate training opportunities for medical student/resident and nurse practitioners.
• Participate in the interviewing process for new providers, to include physicians, PA’s and or CRNPs.
• Serve as a non-voting staff member on the Thrive Alabama Board of Directors.
• Attend meetings, as a member of Senior Leadership Team.
• Assist in the implementation of Dental and Optometry services.
• Complete all other tasks and duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of the Primary Care treatment standards.
• Knowledge of HIV infection, including modes of transmission and methods for prevention.
• Knowledge of electronic medical records systems and Microsoft Office.
• Knowledge of HIPAA laws and commitment to protecting the privacy and confidentiality of our patients.
• Ability to show respect and sensitivity for cultural differences, promotes a harassment-free work environment, and is capable of relating to people of diverse age, ethnic, racial, cultural, gender identity sexual orientation, and socioeconomic backgrounds.
• Ability to lift and carry a minimum of 30 pounds, sit for extended periods of time, and walk between office buildings.

Software Access

• Microsoft Office
• eClinical Works
• CAREWare

Minimum Qualifications

Graduate of an accredited medical school
Alabama Physician licensure
Minimum 7 years clinical experience providing direct patient care

Hold valid Federal DEA licensing

Ability to obtain Privileges with partnering hospitals
Prior experience as a Medical Director in a comparable health center or health system

Duties and Responsibilities

This position will be a part of the collaborative team with the other physicians, nurse practitioners and ancillary staff to provide primary healthcare services and comprehensive health and the coordination of all services necessary for health promotion, maintenance, rehabilitation and the prevention of disease and disability.  This is a full time position.

• Provide comprehensive primary care to adolescents and adults, primarily, and pediatrics patients, occasionally.
• HPI, physical exam, orders for testing, consultations, outside referrals and other necessary data should be documented and appropriate to each diagnosis being addressed according to Evidence Based Medicine as recommended by the American Board of Family Medicine/Internal Medicine, American Cancer Society, USPSTF, and up to date.
• Serve as a collaborating physician for mid-level practitioners according to the Alabama Board of Medical Examiners standards.
• Document all findings and pertinent data in EMR.
• Serve on rotation for after-hours answering service (i.e. “on call” for remote phone calls; no in house call).
• Close out all charts in a time frame determined by the CFO, COO, and CMO (or Designee)
• Ensure that treatment orders are carried out.
• Screen and refer clients to other community service providers as appropriate.
• Lead patient-care team meetings.
• Provide minor office based surgical procedures including minor I&D, suturing, simple biopsies and removal of minor lesions, EKG review, and possible bedside/point of care ultrasound use.
• Utilize data from all sources to support a diagnosis or differential diagnosis.
• Utilize evidence based medicine to guide choice of appropriate treatment for the diagnosis.
• Work collaboratively with Chief Medical Officer (or Designee) to review and treat complex patients and/or refer patients if not within your scope to appropriate specialist.
• Assist in precepting all medical students and residents as needed.
• Ensure clinic’s objectives regarding documentation, billing, patient engagement, and healthcare quality are met.
• Promote clinic’s services to patients and the local community.
• Assist in developing health care protocols, procedures and forms as appropriate in order to standardize and improve care.
• Maintain continuing education as required by the American Medical Association and respective Family/Internal Medicine American Board, to ensure continued licensure and employment.
• Participate in Quality Improvement Committee and QI projects as assigned.
• Assume all other responsibilities that are assigned by Chief Medical Officer (or Designee) or Chief Operating Officer.

Knowledge, Skills, and Abilities

• Knowledge base for the management of health issues generally considered part of Family Medicine/Internal Medicine, and primary care.
• Knowledge base for managing HIV and Hepatitis C or willingness to acquire this knowledge under direction of Chief Medical Officer (or Designee).
• Ability to effectively communicate with patients about their disease to establish patient understanding and commitment to care.
• Ability to develop therapeutic relationship with patients to encourage compliance during care.
• Ability to work with patients, significant others and staff from diverse populations.
• Knowledge of HIPAA laws and commitment to protecting the privacy and confidentiality of our patients.
• Ability to effectively and cooperatively communicate with staff and colleagues.
• Ability to organize, present, and offer education and training programs.
• Ability to establish and maintain effective team relationships with other healthcare personnel and the public.

Minimum Qualifications

• Current board certification by the American Board of Family Medicine (ABFM) or the American Osteopathic Board of Family Medicine (AOBFM) , American Board of Internal Medicine (ABIM) or American Osteopathic Board of Internal Medicine (AOBIM)                                              
• D. or D.O. with a specialty in Internal or Family medicine with at least 2 to 4 years of experience preferred.

Under the direct supervision of the Chief Compliance Officer this position provides administrative support. Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload.

Duties and Responsibilities

• Receive and direct visitors and clients.
• Screens CCO’s emails and phone calls; takes messages or fields/answers all routine and non-routine questions, prioritizes urgency.
• Schedules and organizes complex activities such as meetings, travel, conferences and activities for the CCO.
• Reconciles CCO’s credit card statement.
• Keeps CCO’s calendar.
• Establishes, develops, maintains and updates filing system for the CCO, to include the maintenance and filing of legal documents. Retrieves information from files when needed.
• Acts as a liaison with other departments and outside agencies. Handles confidential and non-routine tasks.
• Works independently and within a team on special nonrecurring and ongoing projects. Acts as project manager for special projects, at the request of the CCO, which may include: planning and coordinating multiple presentations and disseminating information.
• Enter and maintain documents and records in the compliance software system (Compliatric) and organize and maintain Legal Department files (both electronic and paper), including company contracts.
• Assist in the preparation of complex and professional presentations for a variety of internal and external meetings.
• Types and designs general correspondences, memos, charts, tables, policies, graphs, etc. Proofreads copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Ability to communicate effectively orally and in writing
• Ability to establish and maintain effective relationships with clients, Board of Directors and community members.
• Ability to use computer software including spreadsheet, database and word processing applications
• Knowledge of basic office procedures and equipment
• Ability to use Microsoft Office Suite and Cloud based document storage software.
• Ability to multitask and prioritize.
• Ability to maintain confidentiality of privileged information obtained in the course of work.
• Knowledge of general office practices and procedures.

Software Access

• Microsoft Office
• Adobe Reader

Minimum Qualifications

A high school diploma or equivalent and three years general office experience

The qualified candidate will possess a high level of professional accountability, excellent organizational and time management skills, and have the ability to function autonomously with minimal direct supervision. The candidate will maintain all clinical functions, assist in telemedicine visits and conduct outreach in order to provide expanded healthcare services at the Florence Clinic.

Duties and Responsibilities

• For both regular (on-site) and remote (telemedicine) provider visits, as appropriate, provide direct patient care including physical assessments, triage, preparing the patient for the provider, assists the provider as needed, provide patient education, vaccinations, provide medication education, and administer medications as ordered by the provider.
• Responsible for maintaining and preparing telemedicine equipment; ensures telemedicine consent forms are obtained and assists with training as needed.
• Assists Provider (s), with refilling medications, reviewing lab results, facilitating referrals and prior authorizations with appropriate documentation
• Draw, process, and prepare laboratory specimens for transportation to state and private laboratories, and obtain specimen for and complete processing for CLIA waved in-house labs.
• Triage patients via telephone and walk-in. Report abnormal findings to provider and complete orders, as needed. Document all interactions with patients in the EMR (currently eCW, or any future EMR systems).
• Report any significant patient reactions to medications or procedures immediately to the provider or supervisor.
• Performs electrocardiogram testing
• Make, track, and complete referrals to area specialists.
• Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations
• Review daily charts with providers to address patient preventive healthcare maintenance, immunization schedule, potential risk factors and CDSS alerts.
• Reviewing results of labs drawn on a weekly basis, and follow-up on pending results. Ensure that results are documented in EMR and CAREWare.
• Maintain lab quality controls on daily basis.
• Collaborate with clinical and ancillary staff.
• Assist SW staff with required refills for ADAP, PAP and Curant programs and distributes medications accordingly.
• Initiate contact with patients who have been out of care, help identify barriers to care, and assist with return to care.
• Maintain the 340b medication inventory and ensure the resources are allocated appropriately.
• Oversee ordering and maintenance of all necessary supplies, medications and equipment and ensure that equipment is in good working order.
• Obtain general sexual health history, provide nursing assessments as needed and administer medications and therapeutic injections as ordered by provider or standing order.
• Collect and report clinic data for state, federal and other funding and quality reporting purposes.
• Ensure that medical assessments, triage management, completion of provider orders, and documentation of findings are carried out in accordance with state and federal guidelines.
• Counsel and educate patients on STI prevention strategies.
• Provide STI updates as needed to Thrive staff.
• Collaborate with local/state health departments and other agencies to provide timely clinical patient care.
• Educate and precept students from local universities and colleges.
• Local travel to local hospitals, primary medical care offices, and local health departments to promote awareness of services offered by Thrive Alabama.
• Participate in quality improvement projects as directed by the Quality Manager.
• Participate in team meetings and trainings with possible travel to other sites.
• Maintain compliance with Thrive Alabama policies, procedures and protocols.
• Maintains patient confidence and protects operations by keeping patient care information confidential in compliance with HIPAA laws
• Maintain active BLS certification.

• All other duties, as assigned.

Knowledge, Skills, and Abilities

• Basic assessment skills and knowledge of anatomy.
• Knowledge of HIV and STI transmission, prevention, treatment, and disease processes
• Knowledge of medications, side effects, and management of side effects.
• Proficient in venipuncture technique.
• Knowledge of HIPAA confidentiality requirements and commitment to safeguarding client information.
• Ability to work independently with minimum supervision.
• Basic computer literacy skills including but not limited to EMR, MS, Excel and CAREWare.
• Ability to operate a motor vehicle and have license and insurance in good standing.
• Ability to prioritize needs and plan work assignments accordingly.
• Ability to work with patients, significant others and family members from diverse populations.
• Ability to communicate effectively and maintain working relationships with others.
• Ability to lift and carry a minimum of 30 pounds, sit for extended periods of time, and walk between office buildings.

Software Access

• Microsoft Office

• eClinical Works

• CAREWare

Minimum Qualifications

• Licensure as a registered nurse in the State of Alabama
• Minimum 3 years nursing experience
• Prior work experience in a clinic setting preferred
• Ability to speak both English and Spanish are highly preferred.
• BLS Certification

The Family Nurse Practitioner will be a part of the collaborative team with the physician and ancillary staff to provide comprehensive primary healthcare services using evidence-based medicine to include health promotion, maintenance, family planning, and preventive health.

Duties and Responsibilities

• Provide comprehensive primary care to patients to include the development of comprehensive medicine plans of care, order laboratory, radiological and diagnostic studies appropriate for complaint, age, race, sex, and physical condition of patient.
• Travel weekly to Florence satellite clinic to provide patient care and as needed to Albertville clinic to provide patient care.
• Complete intake, sexual history, provide testing and offer appropriate treatment in alignment with nationally and locally recognized recommendations.
• Work collaboratively with team of practitioners and clinical team to achieve an evidence based practice, while creating an open and mutually supportive atmosphere for exchange of knowledge and information.
• Document all findings and pertinent data in EMR.
• Share in an on-call rotation for after-hours answering service and daytime clinic point of contact
• Close out all charts in a time frame determined by the CFO.
• Review lab results, ensure treatment completed, and ensure appropriate follow up is scheduled.
• Ensure that treatment orders carried out.
• Screen and refer clients to other community service providers as appropriate.
• Work collaboratively with Chief Medical Officer to review and treat complex patients and promote the highest standard of care.
• Develop appropriate, patient-specific interventions for risk reduction behaviors based on standard of care.
• Assist the team to find ways to maximize practice efficiency by reducing waste and promoting quality and process improvement. 
• Work with medical providers to develop healthcare protocols, procedures, forms, and standing orders as appropriate in order to standardize and improve care.
• Be prepared to educate staff, patients and community on prevention, treatment and interventions.
• Assist in precepting medical, nursing, and dietetic students and residents as needed.
• Support the health center’s goals and objectives including patient engagement and healthcare quality.
• Promote the company’s services to patients and to local community
• Adhere to all Thrive Alabama policies and procedures including grant and funding requirements.
• Maintain continuing education as required by the Alabama Board of Nursing to ensure continued licensure and employment.
• Utilize and promote use of telemedicine to provide quality medical care to patients in the rural and underserved areas across North Alabama.  
• Participate in Quality Improvement Committee and QI projects as assigned.
• Serve as backup to Pediatric Nurse Practitioner.
• Work with the collaborating physician to review quality of care based on evidence based and/or medically validated clinical practices as well as completeness of care.
• Maintain active BLS certification.
• Assume all other responsibilities that are assigned by Chief Medical Officer or Chief Operating Officer.

Knowledge, Skills, and Abilities

• Knowledge base for the management of health issues generally considered part of primary care.
• Knowledge base for managing HIV, Hepatitis C and STI’s or willingness to acquire this knowledge under direction of Chief Medical Officer.
• Ability to maintain a posture of continual learning, accommodation to new information, and investment in externally established standards of care.
• Ability to effectively communicate with patients about their disease to establish patient understanding and commitment to care.
• Ability to develop therapeutic relationship with patients to encourage compliance during care.
• Ability to work with patients, significant others and staff of diverse sexual orientations, cultures, and race
• Ability to effectively, respectfully, and professionally communicate with staff.
• Knowledge of nurse practitioner principles, practices and techniques.
• Ability to organize, present, and offer education and training programs.
• Ability to establish and maintain effective team relationships with other healthcare personnel and the public.
• Ability to plan, organize and coordinate work assignments.

Software Access

• Microsoft Office

• eClinical Works

Training and Experience or Minimum Qualifications

• Certified or certification-eligible Family Nurse Practitioner in compliance with Alabama Board of Nursing
• Obtain and maintain Collaborative Practice Agreement
•  BLS certified

The Family Nurse Practitioner will use evidence-based medicine to provide healthcare services to include STI, Pre-exposure Prophylaxis and comprehensive primary healthcare to individual living with HIV. This includes health promotion, maintenance, family planning, and preventive health.

Duties and Responsibilities

• Provide comprehensive primary care to patients living with HIV to include the development of comprehensive medicine plans of care, order laboratory, radiological and diagnostic studies appropriate for complaint, age, race, sex, and physical condition of patient.
• Complete intake, sexual history, provide testing and offer appropriate treatment in alignment with nationally and locally recognized recommendations.
• Conduct STI diagnosis/treatment by completing intake, sexual history, provide testing and offer appropriate treatment in alignment with nationally and locally recognized recommendations.
• Provide Telehealth services to other Thrive Alabama locations.
• Work collaboratively with team of practitioners in other locations and clinical team to achieve an evidence-based practice, while creating an open and mutually supportive atmosphere for exchange of knowledge and information.
• Work collaboratively with ADPH Disease Intervention Specialist, Clinic Manager and Director of Nursing to ensure comprehensive testing, treatment and reporting.
• Develop appropriate, patient-specific interventions for risk reduction behaviors including providing PrEP services.
• Document all findings and pertinent data in EMR.
• Share in an on-call rotation for after-hours answering service and daytime clinic point of contact
• Close out all charts in a time frame determined by the CFO.
• Review lab results, ensure treatment completed, and ensure appropriate follow up is scheduled.
• Ensure that treatment orders carried out.
• Screen and refer clients to other community service providers as appropriate.
• Work collaboratively with Chief Medical Officer and/or collaborating physician to review and treat complex patients and promote the highest standard of care.
• Develop appropriate, patient-specific interventions for risk reduction behaviors based on standard of care.
• Assist the team to find ways to maximize practice efficiency by reducing waste and promoting quality and process improvement. 
• Work with medical providers to develop healthcare protocols, procedures, forms, and standing orders as appropriate in order to standardize and improve care.
• Be prepared to educate staff, patients and community on prevention, treatment and interventions.
• Assist in precepting medical, nursing, and dietetic students and residents as needed.
• Support the organization’s goals and objectives including patient engagement and healthcare quality.
• Promote the company’s services to patients and to local community
• Adhere to all Thrive Alabama policies and procedures including grant and funding requirements.
• Maintain continuing education as required by the Alabama Board of Nursing to ensure continued licensure and employment.
• Utilize and promote use of telemedicine to provide quality medical care to patients in the rural and underserved areas across North Alabama.  
• Participate in Quality Improvement Committee and QI projects as assigned.
• Work with the collaborating physician to review quality of care based on evidence based and/or medically validated clinical practices as well as completeness of care.
• Travel to Huntsville and/or other locations for training as necessary.
• Maintain active BLS certification.
• Assume all other responsibilities that are assigned by Chief Medical Officer or designee.

Knowledge, Skills, and Abilities

• Knowledge base for the management of health issues generally considered part of primary care.
• Knowledge base for managing HIV, Hepatitis C and STI’s or willingness to acquire this knowledge under direction of Chief Medical Officer.
• Ability to maintain a posture of continual learning, accommodation to new information, and investment in externally established standards of care.
• Ability to effectively communicate with patients about their disease to establish patient understanding and commitment to care.
• Ability to develop therapeutic relationship with patients to encourage compliance during care.
• Ability to work with patients, significant others and staff of diverse sexual orientations, cultures, and race
• Ability to effectively, respectfully, and professionally communicate with staff.
• Knowledge of nurse practitioner principles, practices and techniques.
• Ability to organize, present, and offer education and training programs.
• Ability to establish and maintain effective team relationships with other healthcare personnel and the public.
• Ability to plan, organize and coordinate work assignments.

Software Access

• Microsoft Office
• eClinical Works

Training and Experience or Minimum Qualifications

• Certified Family Nurse Practitioner in compliance with Alabama Board of Nursing
• Minimum 2 years practicing Alabama preferred
• Obtain and maintain Collaborative Practice Agreement
•  BLS certified

Develop and execute annual marketing and fundraising strategies in conjunction with other Agency departments and the Development Committee for Thrive Alabama.

Duties and Responsibilities

• Plan, coordinate, execute and assure implementation of strategies to develop donors and contributions in support of the organization’s $33M Capital Campaign by identifying campaign leadership, individuals and corporate prospects, developing and executing solicitation strategies and cultivation plans, and preparing financial reports.
• Develop comprehensive fundraising and marketing plans and objectives in conjunction with the SLT with targeted goals, quantifiable outcomes, and timelines.
• Direct, plan and oversee the marketing strategies of the organization’s products and services including creating promotional and advertising videos; printed capital campaign materials, newsletters, annual report, advertising, and educational/service brochures; and electronic newsletters, blog, website, and social media. Manage organization fundraising and awareness events, providing oversight to monitor expenditures, contracts, messaging, and revenue goals, and securing individuals and corporate sponsors
• Lead branding efforts for all organization products, across all forms of media to maintain a cohesive and consistent brand identity
• Establish unrestricted revenue goals with CEO and manage budget for marketing and event expenses
• Supervise Corporate and Foundation Relations Specialist, Communications and Planned Giving Specialist and Graphic Designer
• Work with Purchasing Specialist and architectural firm on developing interior design of new clinic including wayfinding signage, branding, and selection of colors, finishes, and furniture
• Work with CEO to manage donor stewardship program to engender renewed and increased philanthropic commitments.
• Review the accuracy of the donor software files and maintain accurate campaign records: organizations, committee members, prospect evaluations, assignments, funds raised, goal percentage, and campaign progress
• Manage end-of-year tax records for donors, ensuring that tax donation regulations are met
• Monitor opportunities for grant/foundation request writing and review and edit all unrestricted corporate foundation grant requests
• Monitor Thrive website and make regular updates of information/content found within
• Substitute for CEO for on-air TV interviews
• Conduct the Development Committee meeting with the Board committee chair and manage Fundraising and Event Committees, ensuring official minutes are submitted to the Thrive Board of Directors.
• Delegate duties and responsibilities
• Other duties as assigned

Knowledge, Skills, and Abilities

• Ability to communicate effectively orally and in writing.
• Ability to write public relations (PR) and marketing communications.
• Ability to establish and maintain effective relationships with potential donors, Board members, and community leaders.
• Ability to work both autonomously and collaboratively
• Ability to supervisor small staff and interns. To delegate duties to staff members.
• Knowledge of Adobe Creative Suite and Micro Office (specifically Excel)
• Knowledge of social media and web design and maintenance.
• Knowledge of the concepts and principles of infectious disease in adult HIV-positive patients.

Software Access

• Microsoft Office 
• Adobe Suite 

Training and Experience or Minimum Qualifications

A Bachelors Degree in Communications or Marketing and two years experience in event planning, communications or marketing.

Necessary Special Requirements

Travel within the service area and after hours work for arranged agency events.

As an Outreach Specialist you will be a liaison for infectious and chronic disease prevention and education for the community. Duties will include conducting outreach events, HIV testing and conducting Substance Abuse and HIV/AIDS prevention and awareness interventions.

Duties and Responsibilities

• Conduct HIV Testing on assigned clinic days, Mobile Testing Unit and outreach as scheduled for population of focus.
• Participate in outreach events for testing, community education, and HIV awareness.
• Regular communication with other departments for continuity of care and referrals.
• Network with other agencies for referrals.
• Recruit and collect interest surveys to direct scope of PrEP program.
• Complete Post-Test Education sessions for eligible clients.
• Facilitate high impact intervention sessions with fidelity.
• Readily available to engage and educate the community on chronic and infectious disease, not limited to HIV and STD’s.
• Provide health educational expertise in the forms of presentations, informational table events and overall outreach in the community.
• Provide tailored and culturally sensitive educational materials for youth, minorities, the LGTBQ community, and people who use drugs.
• Work collaboratively with other LGBTQ and allied agencies for outreach aimed at building organizational capacity.
• Recruit, screen, and enroll individuals for health education programs.
• Recruit, screen, and interview individuals for role model stories.
• Assists Evaluator in the collection of preliminary Community Identification Data.
• Collect and organize outreach data from intervention volunteers/peers for reporting.
• Maintains accurate records through data entry and monthly reporting, and participates in annual grant meetings and audits;
• Submit program reports to Director and Data Analyst as required.
• Attend community-based meetings as assigned.
• Attend regular Health Education and staff development meetings.
• Works with supervisor and Development/Marketing department on promotion of events and outreach materials.
• Assist in other functions or duties in the department as needed.
• Participate in agency Program Quality Improvement/Quality Assurance activities and initiatives.
• All other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA privacy and security rules
• Knowledge of the basics of HIV transmission, disease process and prevention.
• Ability to establish and maintain effective working relationships with others.
• Ability to communicate effectively, verbally and in writing
• Ability to make public presentations.
• Ability to work independently.
• Ability to work with diverse populations

Software Access

Microsoft Office

CAREWare

HADIS

Minimum Qualifications

A bachelor’s degree and at least one year experience in outreach, recruiting, public health, communication or social work.

1 year HIV testing, outreach experience, APS certification or Substance Abuse prevention experience preferred. 

Bilingual preferred

Special Note

Must maintain a current Alabama Driver’s License.  Evening and weekend work is required.

This position is responsible for working with the Director of Health Education to plan and implement project tasks including the coordination of Ending the HIV Epidemic activities throughout Thrive Alabama’s service area.

Duties and Responsibilities

• Under the direction of the Director of Health Education, manage, coordinate and deliver Ending the HIV Epidemic (EHE) grant activities, community projects, forums, reports and formal presentations.
• Provide health educational expertise in the forms of presentations, informational table events and overall outreach in the community.
• Readily available to engage and educate the community on chronic and infectious disease, not limited to HIV and STD’s.
• Recruit, screen, and refer individuals for Health Education programs and services, including HIV and viral hepatitis C rapid testing, PrEP, and other prevention services.
• Conduct HIV and viral hepatitis C rapid testing.
• Coordinates with other Thrive Alabama departments and community resources to facilitate linkage to confirmatory testing and HIV medical care for HIV-positive clients.
• Assist in the development of outreach and marketing materials to promote HIV testing, integrated screenings for STDs and viral hepatitis C, PrEP and other Thrive Alabama services.
• Provide tailored and culturally sensitive and linguistically appropriate educational materials for youth, minorities, people who use drugs, and the LGTBQ+ community.
• Coordinate with the Director of Health Education to identify and establish memoranda of agreement (MOA) and memoranda of understanding (MOU) among the Health Education department and community partners.
• Submit all required data entry into CAREWare, HADIS, eClinicalWorks and other data collection tools as needed.
• Ensure compliance with all grant objectives.
• Participate in agency Program Quality Improvement/Quality Assurance activities and initiatives.
• Attend local, regional, and state HIV planning meetings, trainings and conferences.
• Complete and submit monthly/quarterly reports to the Director of Health Education. 
• Attend regular Health Education and staff development meetings.
• Maintain ongoing professional development and current knowledge on trends in program and HIV/AIDS, viral hepatitis C, STIs, PrEP, and other related topics.
• Communicate with direct supervisor and regional office manager regarding daily and weekly goals and schedule of activities.
• All other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of HIV transmission, prevention and disease process.
• Knowledge of HIPAA confidentiality requirements
• Ability to interact effectively with clients from diverse populations.

• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with others.

• Ability to establish and maintain effective team relationships with other community organizations and the public.

Software Access

Microsoft Office

CAREWare

HADIS

eClinicalWorks

Minimum Qualifications

A Bachelor’s degree in social work, public health or other related field and two (2) years’ experience in the field of study or HIV prevention, treatment and care.

Bilingual preferred

Knowledge of HIV and experience in HIV education and testing preferred.

Special Note

Must maintain a current Alabama Driver’s License.  Some evening and weekend will be expected.

The HR generalist performs human resources-related duties at the professional level and may carry out responsibilities in some or all of the following functional areas: employee relations, training, employment, labor relations, affirmative action and employment equity programs.

Duties and Responsibilities

• Maintains all employee and applicant documentation as directed.
• Manages and tracks all employee disciplinary action.
• Coaches, counsels and guides managers before executing employee disciplinary actions.
• Maintains and processes all Unemployment Notices of Entitlement and potential charges in a timely, efficient manner. Attends unemployment hearings when necessary.
• Assists with recruitment tasks as needed (reviews applications, interviews).
• Acts as an employee relations specialist.
• Monitors tardy and absenteeism reports and ensures proper documentation is issued on employees who have excessive tardiness or absenteeism problems.
• Maintains, updates and distributes the employee phone list.
• Ensures compliance with USCIS Form I-9 Employment Eligibility Verification; periodically audits Forms I-9.
• Distributes and monitors employee performance evaluations and ensures they are done in a timely manner (i.e., three months, six months, one year and yearly thereafter).
• Reports, maintains and monitors all workers' compensation case files; follows-up on open cases.
• Monitors employee eligibility for benefits plans. Reviews benefits with employees and processes enrollment, cancellation or changes. Verifies benefit billing accuracy and processes for payment.
• Administers COBRA for group health plans.
• Acts as payroll and time clock backup for Director.
• Maintains and coordinates employee recognition programs.

Knowledge, Skills, and Abilities

• Knowledge of HR principles and practices
• Knowledge of employment law
• Ability to use Microsoft Office programs and other relevant software.
• Ability to communicate orally and in writing
• Ability to maintain effective relationships with all levels of staff.
• Ability to plan, organize and coordinate work assignments
• Ability to be discrete and ethical
• Ability to manage employee conflicts and solve problems

Software Access

• Microsoft Office
• Cabinet

Minimum Qualifications

Associates Degree and two years HR experience; or six years of HR experience can substitute for the required education and training experience.

The responsibilities of the internal auditor include protecting the company's assets, enforcing compliance with internal regulations, recommending improvements to our internal control structure, and ensuring compliance with legal and federal regulations.

Duties and Responsibilities

• Ensures compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation; recommending opportunities to strengthen the internal control structure.
• Develops compliance auditing plans based on thorough research on studies conducted by government agencies and professional organizations.
• Conducts audits in all areas of the organization to include but not limited to finance, HR, IT, operations and performance.
• Completes audit work papers and memorandums by compiling reports on the results of external and internal audits and presents them to CCO.
• Analyzing potential risks with the company and its practices to avoid possible compliance issues. Recommending and implementing changes to address procedures and practices that are not compliant with company and industry standards.
• Tracking reported company violations and the responses and plans regarding these allegations in Compliatric software.
• Collaborate with management to improve internal control mechanisms as needed.
• Objectively review organization’s business processes.
• Evaluate the efficacy of risk management procedures that are currently in place.
• All other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Knowledge of audit practices and reporting.
• Knowledge of Excel, Microsoft Office and other database use.
• Ability to organize and present audit findings.
• Ability to prioritize needs and plan work assignments accordingly.
• Ability to establish and maintain effective team relationships with other personnel and the public.

Software Access

• Microsoft Office
• Cabinet
• Compliatric
• Blackbaud

Minimum Qualifications

Bachelor’s degree in accounting, finance, business management or similar field with minimum 5 years experience as an auditor. Certified Government Auditing Professional or other similar certification preferred.

This position is responsible for the safe driving of the mobile test unit and the proper running and maintenance of the vehicle. This position requires a valid Alabama CDL and DOT certification to operate agency vehicles.

Duties and Responsibilities

• Drives Mobile Testing Unit to and from clinic sessions, health fairs and other events, as directed.
• Maintains awareness of potential risk to clients, staff and facility while clinic is in session.
• Performs all routine maintenance and interior cleaning services for mobile unit.
• Replenishes stock of clinic/medical supplies to mobile unit in collaboration with MTU coordinator.
• Provide transportation for clients in the 12 counties of North Alabama as scheduled by the Patient Access Coordinator, Davis Clinic and Program Support Specialist, The DEN for medical and substance abuse appointments.
• Keep all Agency vehicles in excellent running condition by scheduling all maintenance as needed.
• Keep all Agency vehicles clean and free of clutter and trash.
• Monitor clients at pick up and inform the Patient Access Coordinator, Program Support Specialist or Direct Supervisor of any situation where a client is not transportable.
• Facilitates related services for health center patients as appropriate with respect to their confidentiality and privacy.
• Completes medical supply inventory and reports items to be ordered to Nurse Supervisor to order.
• Performs setup & take down for all clinic & laboratory areas during clinics or community events.
• Maintains daily log of vehicle mileage and compressor hours.
• Completes driver vehicle evaluation form weekly.
• Maintains log of routine inspections of vehicle, daily, weekly and monthly.
• Assists with patient flow during clinics or community events.
• When needed, offer support to Health Education Staff with implementing rapid HIV and Hepatitis C tests during clinic and community events.
• Other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of general maintenance techniques
• Knowledge of general housekeeping functions
• Knowledge and skills related to HIV and Hepatitis C education and prevention.
• *Knowledge and skills regarding software and computer use, including Microsoft Office, Excel and data entry.
• Ability to work with clients and their families from diverse populations.
• Ability to effectively communicate with staff and clients.
• Ability to climb stairs and lift at least 50 lbs.
• Ability to sit or stand for extended periods of time
• Ability to plan, organize and coordinate work activities.
• Ability to establish and maintain effective working relationships with others.

Minimum Qualifications

High School or equivalent and possession of a valid Alabama CDL with clean driving record for at least 5 years. Must be able to pass a DOT physical and maintain a DOT certification.

Must be able to pass DMV background check.

The incumbent in this position will assist the Director of Nursing with the daily supervision of all clinical functions. This position will lead a team of nurses, medical assistants and lab staff. He or she reports directly to the Director of Nursing while working collaboratively with members of Senior Leadership, Providers and other staff to provide quality primary care to persons living across North Alabama.

Duties and Responsibilities

• Provide direct supervision to clinical support staff to ensure that all triage management, referrals to external providers, completion of physician orders, documentation of findings, and creation of a mutually developed plan of patient care, clinical coverage and in-office procedures (time sheets and PTO requests) are carried out in an appropriate and efficient manner.
• Oversee and coordinate all day-to-day patient care activities and operations and identify opportunities for improvement in conjunction with advice from Director of Nursing.
• Provide assistance in supervision to clinical support in satellite clinics, lab and wellness clinic.
• Manage and coordinate clinical services adhering to federal guidelines, state guidelines, clinical standards and funding requirements.
• Provide supervision for clinical staff during extended clinic hours on a rotating schedule.
• Collaborate with assigned clinical staff to maintain the in-house 340b medication orders and inventory to ensure the resources are allocated appropriately.
• Serve as a backup to employee health nurse to ensure that staff participates in the employee health program (i.e., infection control), including exposure control plans, annual screenings and vaccinations.
• Serve as Immprint officer for Vaccine for Children Program and any ADPH Adult vaccine programs.
• Order VFC vaccines from CDC as needed.
• Serve as backup for clinical support staff when needed
• Assist with hiring and the performance evaluation clinic support staff.
• Train and supervise assigned clinical staff to include orientation, work allocation, and problem resolution.
• Ensure nurses and medical assistants adhere to all policies and procedures.
• Ensure compliance with Occupational Safety and Health Administration standards.
• Provide medical education to clinical support staff, as needed.
• In collaboration with the Director of Nursing, assist in developing and implementing all clinical policies and procedures.
• Precept students at Bachelor level or below
• Conduct performance evaluations and develop annual goals and measurable objectives for your assigned clinic staff.
• Maintain active CPR certification.
• Complete all other tasks and duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of concepts and principles of infectious disease in adult patients living with HIV.
• Knowledge of concepts and principles of primary care
• Knowledge of concepts and principles of sexually transmitted diseases
• Knowledge of concepts and principles of pediatric care
• Knowledge of clinical policies and procedures.
• Knowledge of electronic medical records systems.
• Knowledge of Excel, Microsoft Office and other database use.
• Knowledge of HIPAA laws and commitment to protecting the privacy and confidentiality of our patients.
• Ability to prioritize needs and plan work assignments accordingly.
• Ability to communicate effectively and maintain working relationships with people from diverse ethno-cultural backgrounds.
• Ability to lift and carry a minimum of 30 pounds, sit for extended periods of time, and walk between office buildings.

Software Access

• Microsoft Office

• eClinical Works

• CAREWare

Minimum Qualifications

Licensure as a registered nurse in the State of Alabama and one of the following: (1) bachelor's degree in nursing (BSN) with three years of nursing management experience; or (2) an associate's degree in nursing (ADN) with five years of nursing management experience. 

 This position is considered a management position and requires a 4 week notice of resignation to qualify for full payment of accrued PTO up to 80 hours.

As an Outreach Specialist you will be a liaison for infectious and chronic disease prevention and education for the community. Duties will include conducting outreach events, HIV testing and conducting Substance Abuse and HIV/AIDS prevention and awareness interventions.

Duties and Responsibilities

• Conduct HIV Testing on assigned clinic days, Mobile Testing Unit and outreach as scheduled for population of focus.
• Participate in outreach events for testing, community education, and HIV awareness.
• Regular communication with other departments for continuity of care and referrals.
• Network with other agencies for referrals.
• Recruit and collect interest surveys to direct scope of PrEP program.
• Complete Post-Test Education sessions for eligible clients.
• Facilitate high impact intervention sessions with fidelity.
• Readily available to engage and educate the community on chronic and infectious disease, not limited to HIV and STD’s.
• Provide health educational expertise in the forms of presentations, informational table events and overall outreach in the community.
• Provide tailored and culturally sensitive educational materials for youth, minorities and the LGTBQ community.
• Work collaboratively with other LGBTQ and allied agencies for outreach aimed at building organizational capacity.
• Recruit, screen, and enroll individuals for health education programs.
• Recruit, screen, and interview individuals for role model stories.
• Assists Evaluator in the collection of preliminary Community Identification Data.
• Collect and organize outreach data from intervention volunteers/peers for reporting.
• Maintains accurate records through data entry and monthly reporting, and participates in annual grant meetings and audits;
• Submit program reports to Director and Data Analyst as required.
• Attend community-based meetings as assigned.
• Attend regular Health Education and staff development meetings.
• Works with supervisor and Development/Marketing department on promotion of events and outreach materials.
• Assist in other functions or duties in the department as needed.
• Participate in agency Program Quality Improvement/Quality Assurance activities and initiatives.
• All other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA privacy and security rules
• Knowledge of the basics of HIV transmission, disease process and prevention.
• Ability to establish and maintain effective working relationships with others.
• Ability to communicate effectively, verbally and in writing
• Ability to make public presentations.
• Ability to work independently.
• Ability to work with diverse populations

Software Access

Microsoft Office

CAREWare

Minimum Qualifications

A bachelor’s degree and at least one year experience in outreach, recruiting, public health, communication or social work.

1 year HIV testing, outreach experience, APS certification or Substance Abuse prevention experience preferred. 

Bilingual preferred

Special Note

Must maintain a current Alabama Driver’s License. Evening and weekend work is required.

This position is responsible for managing patient appointments, patient information and payment processing through accurate and timely data entry. This position will have dual supervision when working in satellite clinic: time and attendance will fall under the Clinic Manager and all duties below will fall under the Patient Access Manager.

Duties and Responsibilities

• Conduct insurance eligibility and intake process to include financial assistance interviews. After collecting all required documentation, explain insurance benefits, copay obligations, service fee requirements per sliding fee scale to patients: collect copays/fees post to patient EMR account.
• Schedule/cancel/reschedule all appointments according to patient request and/ or scheduling guidelines including those requested through Healow or EMR portal.
• Ensure that all required patient demographic information is entered and updated as required in both EMR and CAREWare. Enter all medical encounters into CAREWare. Obtain photo ID, insurance cards and take patient photo using the kiosk for medical record.
• Ensure that Release of Information (ROI), HIPPA and Patient Consent are obtained on all patients, updated as needed and scanned in the patient’s Electronic Medical Record (EMR). Scan all medical records and lab documents into EMR for clinic.
• Answer multiline telephones, route calls and mail/correspondence to appropriate depts. Document patient communication and assign telephone encounters from answering service messages from the day prior.
• Ensure services provided are In accordance with HRSA designation standards.
• Assist in collecting structured data for UDS reporting
• Arrange for special patient needs prior to the appointment date/time; interpreter, wheelchairs, transportation, etc.
• Ensure patients are greeted in a professional manner.
• Enroll all patients in patient portal, Healow app and instruct patient on Kiosk use.
• Ensure patient has received all services scheduled for before checking out.
• Ensure that Ryan White funds are the payer of last resort while fulfilling the needs of the clients.
• Review patient appointments for following clinic day, make reminder calls.
• Respond to questions/issues related to patient insurance and bills.
• Obtain patient satisfaction survey on all patients
• Explain patient policy and procedures to patient for no shows, payment plans, etc.
• Reconcile cash drawer to ensure accuracy and prepare the drop at end of each day.
• Travel is required to attend meetings, seminars and to cover satellite clinics as needed.
• Fax all medical records requests and follow-up to ensure receipt of requested records.
• Participate in quality improvement projects as directed by manager.
• Attend team meetings.
• All other duties assigned by supervisor

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of Ryan White or other grant requirements.
• Knowledge of basic bookkeeping
• Knowledge of the procedures and practices for receiving, disbursing and depositing cash.
• Ability to deal with the public in a tactful and courteous manner.
• Knowledge of the basics of HIV transmission, disease process and prevention.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Software Access

• Microsoft Office 

• eClinical Works

• CAREWare

• Healow Agent 

• Adobe Reader

• Join Me

Minimum Qualifications

• A high school diploma and one year of clerical experience in a medical environment.

• A GED may substitute for the required high school diploma.

Duties and Responsibilities

• Perform triage of pediatric patients with documentation to include, but not limited to, HPI, medication reconciliation, medical history, medication allergies, family history, social history, vital signs, preventive medicine and appropriate developmental screenings.
• Administers medications, immunizations, and therapeutic injections as ordered by the provider while following clinical policy.
• Assist Provider(s) with examinations, refilling medications, reviewing lab results, in house procedures, vision and hearing screenings, facilitating referrals and prior authorizations with appropriate documentation.
• Serve as VFC vaccine coordinator and manage newborn screening program.
• Triage parent and patient sick calls in accordance with clinical policies under the direction of the medical provider.
• Review daily charts with providers to address patient preventive healthcare maintenance, immunization schedule, recent hospitalizations, developmental screenings, potential risk factors and CDSS alerts.
• Report any significant patient conditions or reactions to medications or procedures immediately to the provider or supervisor.
• Provide patient and parent education on medications, immunizations, medical procedures and referrals.
• Performs pediatric phlebotomy and CLIA waived in house testing as needed.
• Assist in the evaluation of patient encounters in regards to coding in the EMR for procedures to optimize billing.
• Notify patient of lab results, procedure results and referral appointments.
• Explain ordered procedures or treatments to patients.
• Assist SW staff with required refills for patients’ assistance programs.
• Input patient data into EClinicalWorks and Careware.
• Sanitize and restock supplies used in exam rooms as needed.
• Float between other departments as needed.
• Set up AV equipment for Telemedicine and assist Provider(s) in seeing patients via Telemedicine.
• Participate in team meetings.
• Participate in Quality Improvement projects as directed by the Quality Manager.
• Maintain active CPR certification.
• Other responsibilities assigned by Director of Nursing.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of HIV transmission, prevention and disease process
• Ability to work independently with minimum supervision.
• Basic computer literacy skills including but not limited to EMR, MS, Excel and CAREWare.
• Ability to work with patients, significant others and staff from diverse populations.
• Ability to effectively communicate with staff and patients.

Software Access

• Immprint
• Microsoft Office 
• eClinical Works
• CAREWare

Minimum Qualifications

2 years pediatric experience preferred

Certification as a Medical Assistant or as a Certified Clinical Medical Assistant (CCMA) by the National Health Career Association (NAH).

A Certificate, Diploma or Associates degree in Medical Assistant

Bilingual preferred

Special Note

Every two years, successfully complete 10 C.E.U.s in medically related courses.

The incumbent in this position serves as a vital member of the healthcare team by utilizing phlebotomy skills to obtain samples from patients for analysis. 

Duties and Responsibilities

• Obtain blood specimens by established venipuncture and capillary techniques (adult and pediatric), as well as urine or other samples as ordered by the clinician.
• Process, package, and route specimens to the appropriate laboratory while maintaining specimen integrity by approved laboratory methods.
• Run routine CLIA-waived in-office tests (e.g., urine pregnancy, strep A, influenza, urine dipstick). Ensure Quality Control is performed and documented.  Troubleshoot if QC is out of acceptable range.
• Ensure safe handling of blood products and proper disposal of hazardous waste.
• Assist in compliance with OSHA standards and AAC policies and procedures for infection control by maintaining a clean and sterile environment, including daily cleaning of the lab and emptying of biohazard bags.
• Maintain log book(s) for specimens sent each day.
• Receive and enter lab results into the patient's electronic medical record (EMR) and CAREWare.
• Maintain Temperature logs twice a day on the laboratory refrigerator, freezer and room temp. Troubleshoot if temperatures are out of range.
• Inventory control of laboratory supplies.
• Review pending labs and investigate if any are missing.
• Report equipment or lab deviations to lab supervisor, take action to remediate.
• Collaborate with providers and Director of Nursing to discuss updates on clinical lab tests and specimen collection.
• Conducts investigation into receiving lab or collection discrepancies. Presents resolutions to supervisor.
• Assist at ancillary sites as needed.
• Participate in Quality Improvement Project.
• Provide coverage at other Thrive Alabama facilities as needed.
• Maintain Phlebotomy certification
• All other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of basic concepts of HIV transmission, prevention and disease process.
• Knowledge of specific laboratory solutions, materials, and media necessary to perform duties.
• Knowledge of HIPAA confidentiality requirements and commitment to safeguarding client information.
• Basic computer literacy for data entry, including Microsoft Excel and EMRs.
• Ability to prioritize needs and plan work assignments accordingly.
• Ability to work with patients, significant others and family members from diverse populations.
• Ability to communicate effectively and maintain working relationships with others.
• Ability to lift and carry a minimum of 30 pounds, sit for extended periods of time, and walk between office buildings.

Software Access

• Microsoft Office
• eClinical Works
• CAREWare

Minimum Qualifications

High school diploma and at least one (1) year of laboratory experience.

Certification in Phlebotomy from an accredited college or technical school may substitute for the required experience.    

Duties and Responsibilities

• Assists, make appointments, and follow up on appointment completion for clients by referring them for additional supportive services, including housing, dental, mental health, eye glasses, and substance abuse services.
• Develop individual treatment plans with clients to determine and accomplish goals based on the outcome of the assessments, if necessary.
• Assist clients with completing and processing Social Security Disability, Unemployment, and Food Stamp Applications.
• Complete an Annual Household Budget Assessment with the client, as needed.
• Assist clients with job searches and resume writing.
• Teach life enhancement skills through educational training.
• Collaborate with Social Service agencies to ensure appropriate support for clients, advocating for clients as needed; follow up with clients and other agencies regarding transition of clients and record outcomes.
• Maintain accurate records of financial assistance program in Excel and in Homeless Management Information System (HMIS)
• Assist clients with enrollment in qualified health insurance plans through Alabama's Marketplace.
• Provide psychosocial support to clients.
• Assist clients with questions regarding prescription drug coverage, including applications to pharmaceutical patient assistance programs.
• Correspond, collaborate, and process the required applications and documents with the pharmacies and pharmaceutical companies to obtain the client’s medications.
• Complete Medicaid verifications and chart reviews, as needed.
• Submit monthly documentation and reports, including billing sheets, to the Director of Case Management Services and Chief Financial Officer.
• Develop and maintain strong working relationships with and routinely consult with case managers, healthcare providers, psychiatrists, and health educators both within the agency and the community at large; participate in huddles and care team meetings as requested and able.
• Responsible for ensuring clarity on program expectations and standards, including but not limited to record keeping and documentation, behavioral expectations, work quality and productivity expectations, effective teamwork, and client-centered ethical practice.
• Responsible for remaining receptive to coaching and/or participating in disciplinary action when expectations and standards are not met
• Attend bi-monthly staff and department meetings.
• Provide client transportation as needed to medical and mental health appointments.
• Maintains strict confidentiality of employee, client, company, and vendor data, as well as handling sensitive and critical information with professionalism and discretion
• All other duties, as assigned.

Knowledge, Skills, and Abilities

• Knowledge of the concepts and principles of case management.
• Strong desire to work with minority populations, to include but not limited to all gender identities, sexual orientations, and economic status.
• Ability to communicate effectively and maintain working relationships with people from diverse ethno-cultural backgrounds.
• Ability to establish and maintain effective team relationships with other community organizations and the public.
• Ability to prioritize needs and plan work assignments accordingly.
• Fluency in basic computer systems, including Microsoft Office.
• Knowledge of HIPAA confidentiality requirements.

Minimum Qualifications

Bachelor's degree or higher in social work with licensure by the State of Alabama (LBSW).  At least one (1) year of case management experience preferred but not required.  Bilingual in both English and Spanish language preferred but not required.