This position is responsible for managing patient appointments, patient information and payment processing through accurate and timely data entry. This position will have dual supervision when working in satellite clinic: time and attendance will fall under the Clinic Manager and all duties below will fall under the Patient Access Manager.

Duties and Responsibilities

• Conduct insurance eligibility and intake process to include financial assistance interviews. After collecting all required documentation, explain insurance benefits, copay obligations, service fee requirements per sliding fee scale to patients: collect copays/fees post to patient EMR account.
• Schedule/cancel/reschedule all appointments according to patient request and/ or scheduling guidelines including those requested through Healow or EMR portal.
• Ensure that all required patient demographic information is entered and updated as required in both EMR and CAREWare. Enter all medical encounters into CAREWare. Obtain photo ID, insurance cards and take patient photo using the kiosk for medical record.
• Ensure that Release of Information (ROI), HIPPA and Patient Consent are obtained on all patients, updated as needed and scanned in the patient’s Electronic Medical Record (EMR). Scan all medical records and lab documents into EMR for clinic.
• Answer multiline telephones, route calls and mail/correspondence to appropriate depts. Document patient communication and assign telephone encounters from answering service messages from the day prior.
• Ensure services provided are In accordance with HRSA designation standards.
• Assist in collecting structured data for UDS reporting
• Arrange for special patient needs prior to the appointment date/time; interpreter, wheelchairs, transportation, etc.
• Ensure patients are greeted in a professional manner.
• Enroll all patients in patient portal, Healow app and instruct patient on Kiosk use.
• Ensure patient has received all services scheduled for before checking out.
• Ensure that Ryan White funds are the payer of last resort while fulfilling the needs of the clients.
• Review patient appointments for following clinic day, make reminder calls.
• Respond to questions/issues related to patient insurance and bills.
• Obtain patient satisfaction survey on all patients
• Explain patient policy and procedures to patient for no shows, payment plans, etc.
• Reconcile cash drawer to ensure accuracy and prepare the drop at end of each day.
• Travel is required to attend meetings, seminars and to cover satellite clinics as needed.
• Fax all medical records requests and follow-up to ensure receipt of requested records.
• Participate in quality improvement projects as directed by manager.
• Attend team meetings.
• All other duties assigned by supervisor

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of Ryan White or other grant requirements.
• Knowledge of basic bookkeeping
• Knowledge of the procedures and practices for receiving, disbursing and depositing cash.
• Ability to deal with the public in a tactful and courteous manner.
• Knowledge of the basics of HIV transmission, disease process and prevention.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Software Access

• Microsoft Office
• eClinical Works
• CAREWare
• Healow Agent
• Adobe Reader
• Join Me

Minimum Qualifications

A high school diploma and one year of clerical experience in a medical environment.

A GED may substitute for the required high school diploma.

Duties and Responsibilities

• Assists, make appointments, and follow up on appointment completion for clients by referring them for additional supportive services, including housing, dental, mental health, eye glasses, and substance abuse services.
• Develop individual treatment plans with clients to determine and accomplish goals based on the outcome of the assessments, if necessary.
• Assist clients with completing and processing Social Security Disability, Unemployment, and Food Stamp Applications.
• Complete an Annual Household Budget Assessment with the client, as needed.
• Assist clients with job searches and resume writing.
• Teach life enhancement skills through educational training.
• Collaborate with Social Service agencies to ensure appropriate support for clients, advocating for clients as needed; follow up with clients and other agencies regarding transition of clients and record outcomes.
• Maintain accurate records of financial assistance program in Excel and in Homeless Management Information System (HMIS)
• Assist clients with enrollment in qualified health insurance plans through Alabama's Marketplace.
• Provide psychosocial support to clients.
• Assist clients with questions regarding prescription drug coverage, including applications to pharmaceutical patient assistance programs.
• Correspond, collaborate, and process the required applications and documents with the pharmacies and pharmaceutical companies to obtain the client’s medications.
• Complete Medicaid verifications and chart reviews, as needed.
• Complete daily documentation in both the electronic health record (eClinicWorks) and the supplemental database (CAREWare).
• Submit monthly documentation and reports, including billing sheets, to the Director of Case Management Services and Chief Financial Officer.
• Develop and maintain strong working relationships with and routinely consult with case managers, healthcare providers, psychiatrists, and health educators both within the agency and the community at large; participate in huddles and care team meetings as requested and able.
• Responsible for ensuring clarity on program expectations and standards, including but not limited to record keeping and documentation, behavioral expectations, work quality and productivity expectations, effective teamwork, and client-centered ethical practice.
• Responsible for remaining receptive to coaching and/or participating in disciplinary action when expectations and standards are not met
• Attend bi-monthly staff and department meetings.
• Provide client transportation as needed to medical and mental health appointments.
• Maintains strict confidentiality of employee, client, company, and vendor data, as well as handling sensitive and critical information with professionalism and discretion
• All other duties, as assigned.

Knowledge, Skills, and Abilities

• Knowledge of the concepts and principles of case management.
• Strong desire to work with minority populations, to include but not limited to all gender identities, sexual orientations, and economic status.
• Ability to communicate effectively and maintain working relationships with people from diverse ethno-cultural backgrounds.
• Ability to establish and maintain effective team relationships with other community organizations and the public. 
• Ability to prioritize needs and plan work assignments accordingly.
• Fluency in basic computer systems, including Microsoft Office. 
• Knowledge of HIPAA confidentiality requirements.

Minimum Qualifications

Bachelor's degree or higher in social work with licensure by the State of Alabama (LBSW).  At least one (1) year of case management experience preferred but not required.  Bilingual in both English and Spanish language preferred but not required. 

Duties and Responsibilities

• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; obtaining height and weight measurements; confirming purpose of visit or treatment.
• Prepares patients for the health care visit by accompanying them to the examining room; providing examination gowns and drapes as needed; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment; assists Provider during exams as needed
• Prepares and administers medications, immunizations and therapeutic injections as ordered and directed by the Provider while following 340b and ADAP guidelines; explain ordered procedures or treatments to patients.
• Assists Provider (s), with refilling medications, reviewing lab results, facilitating referrals and prior authorizations with appropriate documentation.
• Review daily charts with providers to address patient preventive healthcare maintenance, immunization schedule, potential risk factors and CDSS alerts.
• Make, track, and complete referrals to area specialists.
• Performs Echocardiogram testing
• Report any significant patient reactions to medications or procedures immediately to the provider or supervisor.
• Provide coverage for late clinic as scheduled by supervisor.
  Assist in the evaluation of patient encounters in regards to coding in the EMR for procedures to optimize billing.
• Notify patient of lab results, procedure results and referral appointments.
• Assist SW staff with required medication refills for ADAP, PAP or Curant programs and distributes medications accordingly.
• Input patient data into eClinicalWorks, CareWare and other appropriate computer applications.
• Sanitize exam rooms and restock supplies used as needed.
• Set up AV equipment for Telemedicine and assist Provider(s) in seeing patients via Telemedicine.
• Participate in team/staff meetings.
• Participate in Quality Improvement projects as directed by the Quality Manager.
• Maintain active CPR certification.
• Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations
• Maintains patient confidence and protects operations by keeping patient care information confidential in compliance with HIPAA laws
• Other responsibilities assigned by supervisor.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA confidentiality requirements and commitment to safeguarding client information.

• Knowledge of HIV and STI transmission, prevention, treatment, and disease processes

• Ability to work independently with minimum supervision.

• Basic computer literacy skills including but not limited to EMR, MS, Excel and CAREWare.

• Ability to prioritize needs and plan work assignments accordingly.

• Ability to work with diverse populations including patients, their families and caregivers, and staff

• Ability to communicate effectively and maintain working relationships with others.

• Ability to lift and carry a minimum of 30 pounds, sit for extended periods of time, and walk between office buildings.

Software Access

• Microsoft Office
• eClinicalWorks
• CAREWare

Minimum Qualifications and Required Certifications

• Certification as a Medical Assistant or as a Certified Clinical
• Medical Assistant (CCMA) by the National Health Career Association (NAH).
• A Certificate, Diploma or Associates degree in Medical Assistant
• CPR Certification
• Bilingual preferred

Special Note: Every two years, successfully complete 10 C.E.U.s in medically related courses.

As the Victim Advocate for the Victims of Grant Act (VOCA) in the Department of Behavioral Health, you will have the opportunity to increase behavioral healthcare for individuals, age 18 and older, from underserved populations who report violent crime victimization in childhood or adulthood. The Victim Advocate, performing an essential role, assists survivors of violent crime with access to grant-funded case management, individual therapy, group therapy and victim advocacy. Eligible for grant-funded VOCA services are persons from at least ONE of the following underserved populations: ethnic/racial minorities; persons over age 60; persons who are LGBTQ; persons with a disability; and persons living in a very rural area.

Duties and Responsibilities

• Increase Thrive Alabama’s capacity to serve adult victims of crimes of sexual assault, intimate partner violence, and physical abuse (AVOCAs) from marginalized, underserved, and socially excluded populations, including persons who are ethnic minorities; LGBTQ populations; over age 60; living with a disability; and/or living in a very rural populations; the Victim Advocate identifies, assesses, and refers AVOCAs to needed services and resources.

• Provide timely crisis intervention services to AVOCA as assigned by Director of Behavioral Health.

• Provide support and referrals to needed services, including referrals for mental health counseling, for underserved AVOCA, especially services to minorities, people living in rural areas in North Alabama and persons who are lesbian, gay, bisexual or transgender (LGBTQ)

• Provide professional advocacy and psychosocial support, including, but not limited to: working with a victim to assess the impact of the crime; identification of victim’s needs; case management; management of practical problems created by victimization; identification of resources available to the victim; provision of information, referrals, advocacy, and follow-up contact for continued services, as needed.

• Provide advocacy and support to victims of crimes that is culturally specific, trauma informed, and inclusive, including transportation of victims to receive services and to participate in criminal justice proceedings.

• Enhance and build resources in Thrive Alabama’s 12 county catchment area to meet the specific needs of underserved AVOCs, including facilitating formation of a trauma informed network of culturally -specific agencies to provide referrals to meet the needs of AVOCs.

• Notify and assist AVOCs in applying for Alabama Crime Victims’ Compensation.

• Communicate with the Behavioral Health Department’s Data Entry Specialist and Department Director to develop a system of scheduling clients for sessions with victim advocate.

• Document sessions and other contacts in a timely manner appropriate documentation software.

• Collaborate with mental health therapists, other case managers, medical providers, nurses, providers, and housing staff as needed to ensure quality client care.

• Coordinate volunteer activities on behalf of underserved victims of crime.

• Complete monthly and/or other requested reports in a timely manner.

• Maintains confidentiality of client information.

• All other duties as assigned by Director of Behavioral Health.

Knowledge, Skills, and Abilities

• Knowledge of dynamics of trauma and impact of violence on adult victims, especially victims of domestic, physical and sexual violence, including evidence-based techniques.

• Knowledge of crisis intervention strategies.

• Knowledge of case management and community resources for AVOCAs.

• Knowledge of the criminal justice system in North Alabama.

• Ability to operate a vehicle and willingness to travel as needed.  

• Ability to interact effectively with clients and families from diverse and underserved populations.

• Strong desire to work with diverse and underserved populations of crime

• Ability to work in a nonjudgmental way with victims/survivors of violence and treat all people with dignity and respect.

• Ability to establish and maintain effective relationships with team members, other healthcare professionals, Thrive Alabama stake holders, and the public.

• Knowledge of and ability to maintain client confidentiality and privacy.

Software Access

• Microsoft Office
• eClinical Works

Minimum Qualifications

Candidate must be have a Bachelor of Social Work from an accredited program.  Licensed Bachelor’s Social Worker Preferred.  Peer support certification preferred.

As an Outreach Specialist you will be a liaison for infectious and chronic disease prevention and education for the community. Duties will include conducting outreach events, HIV testing and conducting Substance Abuse and HIV/AIDS prevention and awareness interventions.

Duties and Responsibilities

• Conduct HIV Testing on assigned clinic days, Mobile Testing Unit and outreach as scheduled for population of focus.
• Participate in outreach events for testing, community education, and HIV awareness.
• Regular communication with other departments for continuity of care and referrals.
• Network with other agencies for referrals.
• Recruit and collect interest surveys to direct scope of PrEP program.
• Complete Post-Test Education sessions for eligible clients.
• Facilitate high impact intervention sessions with fidelity.
• Readily available to engage and educate the community on chronic and infectious disease, not limited to HIV and STD’s.
• Provide health educational expertise in the forms of presentations, informational table events and overall outreach in the community.
• Provide tailored and culturally sensitive educational materials for youth, minorities and the LGTBQ community.
• Work collaboratively with other LGBTQ and allied agencies for outreach aimed at building organizational capacity.
• Recruit, screen, and enroll individuals for health education programs.
• Recruit, screen, and interview individuals for role model stories.
• Assists Evaluator in the collection of preliminary Community Identification Data.
• Collect and organize outreach data from intervention volunteers/peers for reporting.
• Maintains accurate records through data entry and monthly reporting, and participates in annual grant meetings and audits;
• Submit program reports to Director and Data Analyst as required.
• Attend community-based meetings as assigned.
• Attend regular Health Education and staff development meetings.
• Works with supervisor and Development/Marketing department on promotion of events and outreach materials.
• Assist in other functions or duties in the department as needed.
• Participate in agency Program Quality Improvement/Quality Assurance activities and initiatives.
• All other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA privacy and security rules
• Knowledge of the basics of HIV transmission, disease process and prevention.
• Ability to establish and maintain effective working relationships with others.
• Ability to communicate effectively, verbally and in writing
• Ability to make public presentations.
• Ability to work independently.
• Ability to work with diverse populations

Software Access

Microsoft Office

CAREWare

Minimum Qualifications

A bachelor’s degree and at least one year experience in outreach, recruiting, public health, communication or social work.

1 year HIV testing, outreach experience, APS certification or Substance Abuse prevention experience preferred. 

Bilingual preferred

Special Note:

Must maintain a current Alabama Driver’s License.  Evening and weekend work is required.

This position would be responsible for securing funding for Thrive Alabama programs by writing grant proposals and providing support materials. The Grant Writer will write coherent, organized, and compelling proposals. Apply their knowledge of fundraising methods and plans to reach income goals. Preferred applicants be deadline driven, be a team player with excellent multi-tasking abilities.

Duties and Responsibilities

• Research, identify, write and submit grant proposals for local, state, federal and private foundation funding sources for specific projects and programs, while following all requirements and deadlines for grant applications.
• Develop and maintain a grants calendar to monitor submissions, awards and renewals/continuation of current grant funding.
• Exercise professional/independent judgment when working with Agency staff, including department heads, when determining whether grant opportunities fit within the strategic direction of the Agency and parameters of the funding for the agency.
• Work with the Development Department in terms of sponsorship versus grant writing.
• Use of various search engines to identify funding opportunities that fit the mission of the organization.
• Developing relationships and collaborating with key organizations and grant opportunity networks.
• Displaying adherence to organization’s mission.
• Work with each department to compile data especially with Data Analysist
• Develop budget and financial report documents in collaboration with program and fiscal staff.
• Furnish prospective funders with supporting documents
• Collaborating with CEO and Director of Development and Marketing to send funders newsletters, and to promote.
• Assist with on-site tours when appropriate.
• Convenes and leads a Grant Committee.
• Performs related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of Excel and Microsoft Word.
• Knowledge of Ryan White and other grant requirements.
• Knowledge and adherence to Thrive Alabama’s Mission
• Ability to meet deadlines
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively in both verbal and written form.
• Ability to establish and maintain effective working relationships with others.

Software Access

• Microsoft Office

Minimum Qualifications

Bachelor’s Degree in accounting or business administration or 3-5 years equivalent business experience. A minimum of 2 years of experience in research and grant writing: non-profit experience a plus.

Duties and Responsibilities

• Complete Hormone Replacement Therapy (HRT) intake process, including but not limited to requesting and obtaining necessary Medical Records from other providers, making appointments with the medical provider, and following up on the appointment completion.
• Conduct psychosocial assessments, develops treatment plans, and provides intervention and treatment as indicated related to Gender Affirming Therapy medical treatment.
• Complete Hormone Replacement Therapy readiness assessment for clients interested in Gender Affirming Therapy.
• Screen for unmet psychosocial needs, and help coordinate referrals and resources to help meet these needs.
• Assist with processing internal and external referrals for gender affirming care, including working with insurance carriers to secure coverage for care, and ensuring that outgoing referral documentation is appropriate and complete.
• Review incoming referral documentation for completeness and appropriateness and follow up as needed.
• Maintain an active list of all patients accessing GAT care, including any preparation for or awaiting surgery, and conduct periodic reassessments of their psychosocial status.
• Educate patients on community resources.
• Provide social work consultation to other disciplines within Transhealth and the community.
• Assist, make appointment, and follow up on appointment completion for clients by referring them for additional supportive services, including housing, dental, mental health, eye glasses, and behavioral healthcare, including substance abuse services.
• Assist clients with job searches, resume writing and job interview skills.
• Assist clients with questions regarding prescription drug coverage, including applications to pharmaceutical patient assistance programs and medical insurance through the Affordable Health Care Act.
• Correspond, collaborate, and process the required applications and documents with the pharmacies and pharmaceutical companies to obtain the client’s medications.
• Complete daily documentation in the electronic health record (eClinicWorks).
• Submit monthly documentation and reports, including billing sheets, to the Director of Case Management Services.
• Develop and maintain strong working relationships with and routinely consult with case managers, healthcare providers, behavioral healthcare providers, psychiatrists, and health educators both within the agency and the community at large; participate in huddles and care team meetings as requested and able.
• Attend bi-monthly staff and department meetings.
• Provide client transportation as needed to medical and behavioral healthcare appointments.
• Maintains strict confidentiality of employee, client, company, and vendor data, as well as handling sensitive and critical information with professionalism and discretion
• All other duties, as assigned.

Knowledge, Skills, and Abilities

• Knowledge of the concepts and principles of social work, the National Association of Social Workers Code of Ethics and Alabama Board of Social Work Licensure Statutes/
• Strong desire to communicate and work with minority and at-risk vulnerable populations, to include but not limited to all gender identities, sexual orientations, and economic statuses.
• Experience in working with LGBTQ community.
• Ability to establish and maintain effective team relationships with agency coworkers, other community organizations and the public. 
• Ability to prioritize needs and plan work assignments accordingly, including effective time management skills.
• Fluency in basic computer systems, including Microsoft Office. 
• Knowledge of HIPAA confidentiality requirements.

Minimum Qualifications

Master’s degree or higher in social work with licensure by the State of Alabama (LMSW).  At least two (2) year of experience working with the LGBTQ community.  Bilingual in both English and Spanish language preferred but not required.