The HR generalist performs human resources-related duties at the professional level and may carry out responsibilities in some or all of the following functional areas: employee relations, training, employment, labor relations, affirmative action and employment equity programs.

Duties and Responsibilities

• Maintains all employee and applicant documentation as directed.
• Manages and tracks all employee disciplinary action.
• Coaches, counsels and guides managers before executing employee disciplinary actions.
• Maintains and processes all Unemployment Notices of Entitlement and potential charges in a timely, efficient manner. Attends unemployment hearings when necessary.
• Assists with recruitment tasks as needed (reviews applications, interviews).
• Acts as an employee relations specialist.
• Monitors tardy and absenteeism reports and ensures proper documentation is issued on employees who have excessive tardiness or absenteeism problems.
• Maintains, updates and distributes the employee phone list.
• Ensures compliance with USCIS Form I-9 Employment Eligibility Verification; periodically audits Forms I-9.
• Distributes and monitors employee performance evaluations and ensures they are done in a timely manner (i.e., three months, six months, one year and yearly thereafter).
• Reports, maintains and monitors all workers' compensation case files; follows-up on open cases.
• Monitors employee eligibility for benefits plans. Reviews benefits with employees and processes enrollment, cancellation or changes. Verifies benefit billing accuracy and processes for payment.
• Administers COBRA for group health plans.
• Acts as payroll and time clock backup for Director.
• Maintains and coordinates employee recognition programs.

Knowledge, Skills, and Abilities

• Knowledge of HR principles and practices
• Knowledge of employment law
• Ability to use Microsoft Office programs and other relevant software.
• Ability to communicate orally and in writing
• Ability to maintain effective relationships with all levels of staff.
• Ability to plan, organize and coordinate work assignments
• Ability to be discrete and ethical
• Ability to manage employee conflicts and solve problems
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Software Access

Microsoft Office

Cabinet

Minimum Qualifications

Associates Degree and two years HR experience; or six years of HR experience can substitute for the required education and training experience.

This position is responsible for managing patient appointments, patient information and payment processing through accurate and timely data entry. This position will have dual supervision when working in satellite clinic: time and attendance will fall under the Clinic Manager and all duties below will fall under the Patient Access Manager.

Duties and Responsibilities

• Conduct insurance eligibility and intake process to include financial assistance interviews. After collecting all required documentation, explain insurance benefits, copay obligations, service fee requirements per sliding fee scale to patients: collect copays/fees post to patient EMR account.
• Schedule/cancel/reschedule all appointments according to patient request and/ or scheduling guidelines including those requested through Healow or EMR portal.
• Ensure that all required patient demographic information is entered and updated as required in both EMR and CAREWare. Enter all medical encounters into CAREWare. Obtain photo ID, insurance cards and take patient photo using the kiosk for medical record.
• Ensure that Release of Information (ROI), HIPPA and Patient Consent are obtained on all patients, updated as needed and scanned in the patient’s Electronic Medical Record (EMR). Scan all medical records and lab documents into EMR for clinic.
• Answer multiline telephones, route calls and mail/correspondence to appropriate depts. Document patient communication and assign telephone encounters from answering service messages from the day prior.
• Ensure services provided are In accordance with HRSA designation standards.
• Assist in collecting structured data for UDS reporting
• Arrange for special patient needs prior to the appointment date/time; interpreter, wheelchairs, transportation, etc.
• Ensure patients are greeted in a professional manner.
• Enroll all patients in patient portal, Healow app and instruct patient on Kiosk use.
• Ensure patient has received all services scheduled for before checking out.
• Ensure that Ryan White funds are the payer of last resort while fulfilling the needs of the clients.
• Review patient appointments for following clinic day, make reminder calls.
• Respond to questions/issues related to patient insurance and bills.
• Obtain patient satisfaction survey on all patients
• Explain patient policy and procedures to patient for no shows, payment plans, etc.
• Reconcile cash drawer to ensure accuracy and prepare the drop at end of each day.
• Travel is required to attend meetings, seminars and to cover satellite clinics as needed.
• Fax all medical records requests and follow-up to ensure receipt of requested records.
• Participate in quality improvement projects as directed by manager.
• Attend team meetings.
• All other duties assigned by supervisor

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of Ryan White or other grant requirements.
• Knowledge of basic bookkeeping
• Knowledge of the procedures and practices for receiving, disbursing and depositing cash.
• Ability to deal with the public in a tactful and courteous manner.
• Knowledge of the basics of HIV transmission, disease process and prevention.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Software Access

• Microsoft Office 

• eClinical Works

• CAREWare

• Healow Agent 

• Adobe Reader

• Join Me

Minimum Qualifications

• A high school diploma and one year of clerical experience in a medical environment.

• A GED may substitute for the required high school diploma.

Duties and Responsibilities

• Perform triage of pediatric patients with documentation to include, but not limited to, HPI, medication reconciliation, medical history, medication allergies, family history, social history, vital signs, preventive medicine and appropriate developmental screenings.
• Administers medications, immunizations, and therapeutic injections as ordered by the provider while following clinical policy.
• Assist Provider(s) with examinations, refilling medications, reviewing lab results, in house procedures, vision and hearing screenings, facilitating referrals and prior authorizations with appropriate documentation.
• Serve as VFC vaccine coordinator and manage newborn screening program.
• Triage parent and patient sick calls in accordance with clinical policies under the direction of the medical provider.
• Review daily charts with providers to address patient preventive healthcare maintenance, immunization schedule, recent hospitalizations, developmental screenings, potential risk factors and CDSS alerts.
• Report any significant patient conditions or reactions to medications or procedures immediately to the provider or supervisor.
• Provide patient and parent education on medications, immunizations, medical procedures and referrals.
• Performs pediatric phlebotomy and CLIA waived in house testing as needed.
• Assist in the evaluation of patient encounters in regards to coding in the EMR for procedures to optimize billing.
• Notify patient of lab results, procedure results and referral appointments.
• Explain ordered procedures or treatments to patients.
• Assist SW staff with required refills for patients’ assistance programs.
• Input patient data into EClinicalWorks and Careware.
• Sanitize and restock supplies used in exam rooms as needed.
• Float between other departments as needed.
• Set up AV equipment for Telemedicine and assist Provider(s) in seeing patients via Telemedicine.
• Participate in team meetings.
• Participate in Quality Improvement projects as directed by the Quality Manager.
• Maintain active CPR certification.
• Other responsibilities assigned by Director of Nursing.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of HIV transmission, prevention and disease process
• Ability to work independently with minimum supervision.
• Basic computer literacy skills including but not limited to EMR, MS, Excel and CAREWare.
• Ability to work with patients, significant others and staff from diverse populations.
• Ability to effectively communicate with staff and patients.

Software Access

• Immprint
• Microsoft Office 
• eClinical Works
• CAREWare

Minimum Qualifications

2 years pediatric experience preferred

Certification as a Medical Assistant or as a Certified Clinical Medical Assistant (CCMA) by the National Health Career Association (NAH).

A Certificate, Diploma or Associates degree in Medical Assistant

Bilingual preferred

Special Note

Every two years, successfully complete 10 C.E.U.s in medically related courses.

This position requires a DOT certification to operate agency vehicles for client transportation. Daily facility maintenance when not transporting clients. Some evening work required.

Duties and Responsibilities

• Provide transportation for clients in the 12 counties of North Alabama as scheduled by the Patient Access Coordinator, Davis Clinic and Program Support Specialist, The DEN for medical and substance abuse appointments.
• Keep all Agency vehicles in excellent running condition by scheduling all maintenance as needed.
• Keep all Agency vehicles clean and free of clutter and trash.
• Monitor clients at pick up and inform the Patient Access Coordinator, Program Support Specialist or Direct Supervisor of any situation where a client is not transportable.
• Compiles and submits transportation reports for mileage, fuel, etc.
• Work schedule will be based on Davis Clinic and The Den requirements. The times will change based on patient schedules.
• Provide backup for MTU driver.
• Maintain exterior of property to include trimming shrubs, picking up debris, etc.
• Maintain interior of facility to include minor plumbing, painting, changing light bulbs, changing air filters etc.
• Assist Director of Case Management Services with minor building maintenance and special projects.
• Other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of general maintenance techniques
• Knowledge of general housekeeping functions
• Ability to work with clients and their families from diverse populations.
• Ability to effectively communicate with staff and clients.
• Ability to climb stairs and lift at least 50 lbs.
• Ability to stand for extended periods of time
• Ability to plan, organize and coordinate work activities.
• Ability to establish and maintain effective working relationships with others.

Software Access

• Microsoft Office
• eClinical Works

Minimum Qualifications

High School or equivalent and possession of a valid Alabama Drives License with clean driving record for at least 5 years. Must be able to pass a DOT physical and maintain a DOT certification. Class B CDL

Must be able to pass DMV background check.

Duties and Responsibilities

• Perform triage of patients with documentation to include, but not limited to, HPI, medication reconciliation, medical history, family history, social history, vital signs and preventive medicine.
• Administers medications, immunizations and therapeutic injections as ordered by the provider while following 340b and ADAP guidelines.
• Assist Provider(s) with examinations, refilling medications, reviewing lab results, in house procedures, facilitating referrals and prior authorizations with appropriate documentation.
• Review daily charts with providers to address patient preventive healthcare maintenance, immunization schedule, potential risk factors and CDSS alerts.
• Report any significant patient conditions or reactions to medications or procedures immediately to the provider or supervisor.
• Provide coverage for late clinic as scheduled by supervisor.
• Assist in the evaluation of patient encounters in regard to coding in the EMR for procedures to optimize billing.
• Notify patient of lab results, procedure results and referral appointments.
• Explain ordered procedures or treatments to patients.
• Assist SW staff with required refills for ADAP, PAP or Curant programs.
• Input patient data into EClinicalWorks and Careware.
• Sanitize and restock supplies used in exam rooms as needed.
• Set up AV equipment for Telemedicine and assist Provider(s) in seeing patients via Telemedicine.
• Participate in team meetings.
• Participate in Quality Improvement projects as directed by the Quality Manager.
• Maintain active CPR certification.
• Other responsibilities assigned by Director of Nursing. 

Knowledge, Skills, and Abilities

• Knowledge of HIPAA laws.
• Knowledge of HIV transmission, prevention, and disease process
• Ability to work independently with minimum supervision.
• Basic computer literacy skills including but not limited to EMR, MS, Excel and CAREWare.
• Ability to work with patients, significant others, and staff from diverse populations.
• Ability to effectively communicate with staff and patients.

Software Access

• Microsoft Office
• eClinical Works
• CAREWare

Minimum Qualifications

• A Certificate, Diploma or Associates degree in Medical Assistant
• Certification as a Medical Assistant or as a Certified Clinical Medical Assistant (CCMA) by the National Health Career Association (NAH). 5 to 10 years’ experience. Bilingual preferred

Special Note:  Every two years, successfully complete 10 C.E.U.s in medically related courses.

The IT specialist position installs, modifies and makes minor repairs to agency computer hardware and software systems, and provides technical advice and support to system users.

Duties and Responsibilities

• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on agency computers and laptops.
• Loads appropriate software packages such as operating systems, networking components and office applications.
• Assists in the customization and adaptation of existing programs to meet user requirements.
• Provides telephone, in-person and online support to end users.
• Coordinates activities with network services and information systems groups.
• Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in person communication.
• Refers major hardware problems to the managed IT vendor for correction.
• Connects users to networks and provides initial training in facilities and applications.
• Assist in maintenance of Servers and back-ups as requested by managed IT vendor.
• Provide call manager support (add phones, extensions, voicemail, features, etc.)
• Assisting in onboarding staff in all aspects of IT
• Assist procurement with IT purchases
• Operate helpdesk support system and provide monthly reports to COO.
• Provide support to employees working offsite to ensure connection to VPN.
• Provide IT support to staff in preparation for meetings onsite and offsite.
• Work with clinical staff to ensure Telemedicine equipment is working and assist in expansion of program.
• Assists in administering e-mail and anti-virus systems.
• Assists in research and procurement of computer accessories, supplies, hardware and software needed to satisfy user requirements.
• Maintains physical inventory of all computers, laptops and other IT related hardware and software.
• Monitors activity logs for any errors or system alerts.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Organize, present, and offer education and training programs.
• Ability to interact effectively with diverse populations.
• Ability to establish and maintain effective team relationships with other healthcare personnel and the public.

Software Access

Microsoft Office Putty (networking program for switches)
eClinical Works VMWare
CAREWare Veeam
KACE (1000 & 2000) Uniflow
Bomgar 8 x 8 phones
Telemed

Training and Experience or Minimum Qualifications

Bachelors in Computer Science or Information Technology
1 – 2 years experience
ITIL or Microsoft certifications preferred
CompTIA A+ Certification

The MCS will assist the Director of Development in promoting Thrive Alabama as a leading healthcare organization
and furthering the mission of Thrive Alabama through community outreach.

Duties and Responsibilities

• Write and edit content for print, electronic, and social media to communicate information to donors, volunteers, supporters, and the public.
• Plan and manage agency events under the supervision of DDM.
• Create and support the creation of digital video and photography for both internal and external purposes.
• Create content for online and social media use that is consistent with current branding.
• Generate news releases, coordinate with media vendors, and build and expand media contacts.
• Assist DDM to produce regular editions of Thrive Alabama internal and external newsletters.
• Train, manage, and mentor community relations volunteers.
• Support the creation and maintenance of agency websites.
• Create email marketing campaign to communicate with donors and supporters
• Maintain mail and correspondence, filing system, and fundraising software.
• Work across departments to identify ways to use messaging to increase and retain support.
• Track, monitor, and evaluate PR strategies and media impressions.
• Monitor and measure effectiveness of digital/social media efforts/presence using various analytical tools and platforms.
• Maintain and monitor an inventory of agency marketing material to include literary material and promotional goods.
• Assist in the cultivation of relationships with current and potential donors.
• Serve as primary contact for agency and community-sponsored events.
• Attend all Development Committee and Special Events Committee Meetings.
• Attend various community events with Development team to represent Thrive.
• Other duties as assigned.

  Knowledge, Skills, and Abilities

• Ability to organize, present, and offer education and training programs.
• Ability to interact effectively with diverse populations.
• Ability to establish and maintain effective team relationships with healthcare personnel and the public.
• Ability to travel throughout the north Alabama service area.
• Knowledge of basic Microsoft Office, social media apps, and computer skills.
• Knowledge of Google My Business, Adwords, and Display Networks.
• Strong writing skills.
• Photography experience helpful.
• Ability to lift 50 lbs on a regular basis.

  Software Access

  Microsoft Office
  Adobe Creative Cloud

  Minimum Qualifications

• Bachelors Degree or equivalent work-related experience in marketing, community relations, or event planning.
• Must have an active interest in promoting the mission of Thrive Alabama.
• Must be willing to take direction and guidance regarding PR writing techniques from DDM.
• Must be willing to work flexible hours to accommodate scheduled appointments and community events.

As an Outreach Specialist you will be a liaison for infectious and chronic disease prevention and education for the community. Duties will include designing, planning and conducting outreach events, HIV and Viral Hepatitis C testing and building community networks to facilitate service access for targeted populations.

Duties and Responsibilities

• Conducts rapid HIV and Viral Hepatitis C (HCV) testing at assigned venues, on the Mobile Testing Unit and during outreach as scheduled for population of focus.
• Provides follow-up services for testing recipients in the form of post-test counseling, disclosure of test results and referrals, as needed.
• Designs, plans, implements outreach events for testing, community education, and HIV awareness.
• Delivers outreach services to targeted populations, including the preparation and distribution of educational, promotional and recruitment materials.
• Works closely with other Thrive Alabama departments for continuity of care and referrals.
• Networks with other agencies, community groups and institutions to establish new programming sites and opportunities.
• Readily available to engage and educate the community on chronic and infectious disease, not limited to HIV and STD’s.
• Supports the health materials distribution plan to deliver condoms, safer sex supplies and other healthcare materials to community members.
• Provides health educational expertise in the forms of presentations, informational table events and overall outreach in the community.
• Provides tailored and culturally sensitive educational materials and programs for youth, minorities, and the LGBTQ+ community.
• Works collaboratively with other LGBTQ+ and allied agencies for outreach aimed at building organizational capacity.
• Recruits, screens, and enrolls individuals for health education programs.
• Collects and organizes outreach, testing and other program data.
• Maintains accurate records through data entry and monthly reporting and participates in annual grant meetings and audits.
• Submits program reports to Director as required.
• Attends community-based meetings as assigned.
• Attends regular Health Education and staff development meetings.
• Maintains a strict code of client confidentiality.
• Assists in other functions or duties in the department as needed.
• Participates in agency Program Quality Improvement/Quality Assurance activities and initiatives.
• All other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of HIPAA privacy and security rules
• Knowledge of the basics of HIV transmission, disease process and prevention.
• Ability to establish and maintain effective working relationships with others.
• Ability to communicate effectively, verbally and in writing
• Ability to deliver public presentations.
• Ability to work independently.
• Ability to work with multicultural and diverse populations.

Software Access

• Microsoft Office
• CAREWare
• HADIS

Minimum Qualifications

A bachelor’s degree and at least one year experience in outreach, community education, public health, social work or other associated professional background,

OR

Any person with shared lived experience with the target population(s).

1 year HIV testing, outreach experience, community organizing or other advocacy experience preferred. 

Bilingual preferred.

Special Note:  Must maintain a current Alabama Driver’s License.  Evening and weekend work is required.

Duties and Responsibilities

This position is responsible for working with the Director of Health Education to plan and implement project tasks including the coordination of Project nGage Hybrid Randomized Control Trial (“nGage”). 

1. Under the direction of the Director of Health Education, coordinate nGage research study activities.
2. Deliver the nGage intervention with fidelity following all implementation requirements and standards.
3. Recruit and enroll nGage intervention participants (subjects) and Support Confidants.
4. Participate in all nGage study-related professional development trainings and study team meetings.
5. Conduct HIV and viral hepatitis C rapid testing.
6. Recruit, screen, and engage individuals for Health Education programs and services, including HIV and viral hepatitis C rapid testing, PrEP, and other prevention services.
7. Provide health educational expertise in the forms of presentations, informational table events and overall outreach in the community.
8. Coordinates with other Thrive Alabama departments and community resources to facilitate linkage to confirmatory testing and medical care for HIV-positive or Hepatitis C-positive clients.
9. Facilitate the establishment of memoranda of agreement (MOA) and memoranda of understanding (MOU) among the Health Education department and community partners.
10. Submit all required data entry into REDCap, CAREWare, HADIS, eClinicalWorks and other data collection tools as needed.
11. Ensure compliance with all grant and contract objectives.
12. Participate in agency Program Quality Improvement/Quality Assurance activities and initiatives.
13. Attend local, regional, and state HIV planning meetings, trainings, and conferences.
14. Complete and submit reports to the Director of Health Education. 
15. Attend regular Health Education and staff development meetings.
16. Maintain ongoing professional development and current knowledge on trends in program and HIV/AIDS, viral hepatitis C, STIs, PrEP, and other related topics.
17. All other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge and experience with Motivational Interviewing.
• Knowledge of HIV transmission, prevention, and disease process.
• Knowledge of HIPAA confidentiality requirements.
• Ability to interact effectively with clients from diverse populations.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to establish and maintain effective team relationships with other community organizations and the public.

Software Access

Microsoft Office

CAREWare

HADIS

eClinicalWorks

REDCap

Minimum Qualifications

A master’s degree in counseling or social work and two (2) years’ experience in social work or HIV prevention, treatment or care. Equivalent experience or credentials will be considered.

Special Note:  Must maintain a current Alabama Driver’s License.  Some evening and weekend will be expected.

Duties and Responsibilities

1. Responsible for federal, state, research and grant management, including communication with funding sources.
2. Track, reconcile, and report individual program expenditures and income.
3. Prepare and post journal entries to ensure proper allocation of expenses among the grants.
4. Prepare monthly invoices for reimbursement from multiple grants and attach support as required.
5. Prepare annual budgets for existing grants and new funding opportunities.
6. Monitoring allowable costs based on the OMB Super Circular.
7. Prepare timely budget modifications when necessary.
8. Ensure accounting policies & procedures are being followed.
9. Review current and pending grant agreements and budgets for both internal and external compliance.
10. Maintain all grant/program documentation.
11. Run all monthly program and budget reports and forward to directors.
12. Prepare all Federal Financial Reports as necessary, in addition to other reporting requirements.
13. Prepare reports and provide assistance to close out grants.
14. Responsible for revenue collection and grant receivable activities.
15. Provide information for program and annual agency audits.
16. Other related duties as assigned.

Knowledge, Skills, and Abilities

1. Knowledge of accounting principles, practices, and procedures.
2. Knowledge of the methods of data collection.
3. Detail oriented and organized.
4. Ability to understand and apply applicable rules, regulations, policies, and procedures relating to an accounting program.
5. Ability to plan, organize and coordinate work assignments.
6. Ability to communicate effectively and maintain working relationships with others.

Software Access

Microsoft Office;   Financial Edge- Accounting Level III;  Acrobat Pro

Minimum Qualifications

Candidate must have a bachelor's degree from an accredited college or university with a major in accounting and one (1) year of experience with an automated accounting or financial system.  Experience with Ryan White and HRSA grants and with Blackbaud or similar non-profit accounting software, as well as experience within a medical environment, is preferred but not required.